Error code 80070005 trying to install KB3033890 (WMP patch)

[freecomkcf]

doing the same song and dance from the last time i had this problem with a pair of patches a few months ago, just with a different update this time around. here's the last thread, pretty much all of it applies to my situation now except with windows update KB3033890: http://www.sevenforums.com/windows-...-updates-giving-unknown-error-80070005-a.html

this time around the updater doesn't throw my laptop into a restart loop, instead "only" getting stuck at 35% when configuring updates, then reverting the changes, making my startup time a few minutes longer than usual.

as usual subinacl.exe didn't do anything to bypass this problem. for now i'm just going to hide this update.

update information: https://support.microsoft.com/kb/3033890

 

[NoelDP]

Please follow the Windows Update Posting Instructions and post the requested data

If the file is too large (8MB compressed), remove the older CBSPersist cab files until the final file is below the limit - you can always post them separately after zipping them. (the forum doesn't allow the upload of bare CAB files, for a number of reasons)

Please also post the C:\Windows\windowsudpate.log file

 

[freecomkcf]

downloaded the installer and i'm installing SURT now. i could've sworn it was already installed from the last time i had this problem but the installer's doing it's thing anyway.

what am i supposed to do after it's installed? the last time i did this i was at a loss as to where to find SURT exactly and ended up just skipping to the sfc /scannow part, which incidentally still gives the same exact error it did in my previous thread.

 

[freecomkcf]

i just looked in my CBS folder and the CBS.log file alone is 1.52 GB (screenshots in attachments), and i can't put it into a zip file because access is denied.

also included in screenshots is the error i get running sfc /scannow, and proof that the modules service is indeed running.

lastly my Windows Update log is included.

 

[NoelDP]

Please post the CheckSUR.log and CheckSUR.Persist.log files.

 

[freecomkcf]

got it, here you go.

 

[NoelDP]

That's surprisingly clear.
It's the second time this week I've seen a Persist file that unpacks to 800MB - it may take me a while to decipher it as I can't use 'normal' methods to read it.

Back when I can...

 

[freecomkcf]

thank you. take your time, no need to rush.

 

[NoelDP]

Let's try this...

This is the command to run when booted offline at arecovery command prompt


dism.exe /image:C:\ /cleanup-image/revertpendingactions


This is supposed to revert all pended updates, howeverif System Restore is not working, then there may be other issues as well

Note that you may need to change the drive letter to the correct one for your Windows install - which may not be C: in the Repair environment.

 

[freecomkcf]

can i just run this normally or do i need to boot into Safe Mode or anything like that?

 

[NoelDP]

You can try running it normally - it won't hurt anything if it fails.
If it does fail, you'll nee to run it from the Repair Environment. (Repair My computer in the boot menu)

 

[freecomkcf]

took a screenshot of what happens when i use the command.

just for clarification, Repair My Computer is basically Safe Mode right? because i don't think i've ever seen a Repair My Computer in the boot menu before.

 

[NoelDP]

No - 'Repair my Computer' is a very different beast to Safe Mode.

If you're not offered the option on an F8 boot which offers Safe Mode, it usually means that your OEM install is cheapskate (NOT counterfeit, merely inept).
It was/is all too common - but I thought HP was better than most.


I'll see what I can work out and get back to you.

 

[freecomkcf]

well crap... in hindsight i did get this laptop as part of a student discount 3 or 4 years ago. thanks again for the help so far.

 

[NoelDP]

Unfortunately, the revert.... command switch is one that doesn't have the option do work on an online image.
This means that you'll have to create a Repair disk, and use that to boot.
See here for instructions. http://www.sevenforums.com/tutorials/2083-system-repair-disc-create.html

 

[freecomkcf]

i know i have a few blank DVDs lying around, if i can find one of them i'll get right on that.

is there more to the repair disc menus than in the "EXAMPLE: System Recovery Options" picture? i just want to make sure i get the right option when i boot from the repair disc.

 

[NoelDP]

The only thing you're really looing to use at the moment is the Command Prompt.

 

[freecomkcf]

so i just looked into the boot options once more and there actually is a Repair My Computer option, i just didnt look hard enough. lol.

another dumb question, the command prompt has X:\Windows\system32, does that mean i run dism.exe with X instead of C? while im here, this is what it looks like when ran with C, it's basically the same.

 

[NoelDP]

No - you run DISM with the C: drive as a first try ...or do this...

In Normal Windows, create a new folder in the root of the C: drive called 'itsme' on that folder save a Notepad file called 'here.txt'

Now in the Repair environment, at the prompt run the following commands

DIR C:\itsme
DIR D:\itsme
DIR E:\itsme
DIR F:\itsme

whichever shows you the 'here.txt' file is the drive letter you need to use

 

[freecomkcf]

as you can see in my last screenshot, i did run dism.exe on the C drive first. clearly that's not the right one, if that error is any indication... whenever i get around to restarting my computer again, i'll do that DIR trick you mentioned to find the right one.