Error system 32 when trying to install software

[Praze]

Hello there !

I had this error when i tried to install a software

So i went to the software support team and asked me to run this command : "SFC /scannow"
and i got that :

It's says that that windows found damaged files but can't fixed all of them.

Thanks !

 

[GokAy]

Run in cmd:

findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >"%userprofile%\desktop\sfcdetails.txt"

and attach the sfcdetails.txt here please

 

[Praze]

Here it is !

 

[GokAy]

Yeah, some corruption that I don't know how to fix, but know someone who can
I will PM NoelDP for you.

 

[kma1717]

Hi Praze,

You can download the Windows Repair tool from www.tweaking.com There have been times where it has fixed the issue and times where it hasnt, but its definitely worth trying.

Thanks,
Kevin

 

[NoelDP]

@kma1717
NO - it's definitely NOT indicated here - and is likely to result in a massive reduction in the security of the system

@Praze/GoKay
Here's the important bits from the SFC scan...

2015-07-28 13:19:20, Info                  CSI    0000056f [SR] Repairing 5 components
2015-07-28 13:19:20, Info                  CSI    00000570 [SR] Beginning Verify and Repair transaction
2015-07-28 13:19:20, Info                  CSI    00000572 [SR] Cannot repair member file [l:20{10}]"aero.theme" of Microsoft-Windows-ThemeFile-Aero, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-07-28 13:19:20, Info                  CSI    00000574 [SR] Cannot repair member file [l:24{12}]"utc.app.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-07-28 13:19:20, Info                  CSI    00000576 [SR] Cannot repair member file [l:66{33}]"telemetry.ASM-WindowsDefault.json" of Microsoft-Windows-Unified-Telemetry-Client, Version = 6.1.7601.18869, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-07-28 13:19:20, Info                  CSI    00000578 [SR] Cannot repair member file [l:32{16}]"HPZLSWN7.DLL.mui" of prnhp002.inf.Resources, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture = [l:10{5}]"fr-FR", VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-07-28 13:19:20, Info                  CSI    0000057a [SR] Cannot repair member file [l:24{12}]"prnrc003.inf" of prnrc003.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch
2015-07-28 13:19:20, Info                  CSI    0000057c [SR] Cannot repair member file [l:22{11}]"lxa5WIA.DLL" of wialx006.inf, Version = 6.1.7600.16385, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type = [l:24{12}]"driverUpdate", TypeName neutral, PublicKey neutral in the store, hash mismatch

I'll post a fix protocol when I can get to it - it may take a couple of days

 

[GokAy]

Thank you Noel.

 

[NoelDP]

I've uploaded a file - k17aa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.

Right-click on the saved file and select Extract all...
Change the target to C:\ and click on Extract
Close all windows (it would be a good idea to print these instructions!)

Now reboot to the Repair Environment - as soon as the machine restarts, start tapping F8 - this should bring up the Advanced Boot Menu, at the top of which should be the option 'Repair my Computer'
Pick that
You'll have to log in with your username and password.

Pick the option to use a Command Prompt
At the prompt type
DIR C:\k17aa
hit the enter key - if you get a 'Not Found' error try
DIR D:\k17aa
or
DIR E:\k17aa

The drive letter in use when you find the folder will need to be substituted (for<drive>) into the following command...

XCOPY <drive>:\k17aa <drive>:\windows\winsxs /y /i /s /v /h

(e.g. XCOPY P:\wfire P:\windows\winsxs /y /i /s /v /h )

run the command (it should take almost no time) and when the prompt returns, type
EXIT
and hit the Enter key to exit Command Prompt - reboot to Normal Mode Windows.

Now run SFC /SCANNOW in an Elevated Command Prompt
then reboot and upload the new CBS.log file to your reply