Solved Errors 800B0100 and 8024200D installing updates; KB947821 installed

[aprete]

Lately I've been getting these errors trying to install updates. The "automatic troubleshooter" just seems to reset the updates database to null and give me a green light. The updates still won't install. I searched around and found KB947821, downloaded Windows6.1-KB947821-v25-x64.msu, and ran it. It ran successfully but it doesn't help. I also turned off my security suite (Norton) but that doesn't help either. I did more searching around but I'm getting nowhere with this problem. Thank you for any assistance.

 

[NoelDP]

Please attach your C:\Windows\Logs\CBS\CheckSUR.log file to your reply.

Which downloads are failing, with what error messages?

 

[aprete]

The only error messages that I have are the codes in the title of the thread. I don't know which codes go with which fixes, because I tried to install all at once.

Requested file attached.

 

[aprete]

Here is a snip from Windows Update.

 

[NoelDP]

You have a total of 105 errors showing in the CheckSUR log - and I should imagine that there are going to be more problems, in view of your failures, as the regstry is very likely impacted as well.
I would favour a repair install as the proper way to go here.
First, please ensure that the filesystem is in a reasonable state - Tom may like to take on the challenge, even if I don't

Please run a full CHKDSK and SFC scan....

Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

CHKDSK C: /R

and hit the Enter key.
You will be told that the drive is locked,
and the CHKDSK will run at he next boot - hit the Y key, and then reboot.

The CHKDSK will take a few hours depending on the size of the drive, so be patient!

After the CHKDSK has run, Windows should boot normally (possibly after a second auto-reboot) -
then run the SFC.

SFC -System File Checker - Instructions
Click on Start > All Programs > Accessories
Right-click on the Command Prompt entry
Select Run as Administrator and accept the UAC prompt - the Elevated Command Prompt window should pop up.

At the Command prompt, type

SFC /SCANNOW

and hit the Enter key

Wait for the scan to finish - make a note of any error messages - and then reboot.


Copy the CBS.log file created (C:\Windows\Logs\CBS\CBS.log) to your desktop (you can't manipulate it directly) and then compress the copy and attach it to your reply.

 

[aprete]

CHKDSK ran clean.

SFC /SCANNOW ran with "no integrity errors."

I tried Windows Update again: failed.

It bothers me that when I click on "Update History" in Windows Update, the only history that shows is after I ran Microsoft's "troubleshooter." I think the troubleshooter just wipes out some databases so you can start afresh. Not even KB947821 is showing in the history; it did before.

Zip file attached.

Al

 

[NoelDP]

This is normal - the MS troubleshooter will reset certain folders, and as a result the Windows Update Historyfile goes AWOL.
it's nothing to worry about!
The CBS.log file shows no obvious problems.


Please download and save the CheckSUR tool from http://support.microsoft.com/kb/947821
(you'll need to look in the details for Method 2)

Run it - The tool can take anywhere from 5 mins to a couple of hours to run (or 'Install') depending on how much it has to do, and may exit silently - it may appear to freeze for most of that time, but be patient.
The result is logged in the C:\Windows\Logs\CBS\CheckSUR.log file - and an archive …\checksur.persist.log file

Then zip the CheckSUR.log and attach it to your reply.

 

[aprete]

Same 105 errors as before (except that now you know I did it with a clean system).

Log zipped and attached.

Al

 

[NoelDP]

I was hoping that something would have changed - but apparently it was not to be
The question now is whether this is within the realms of viability for a manual fix or not, as there's a distinct possibility of further problems showing up when/if we do manage to fix these.

If you *really* want to avoid a repair install, then I can try to fix these, and see what happens - otherwise, I do think that the repair is the way to go.

http://www.sevenforums.com/tutorials/3413-repair-install.html

 

[tom982]

Go on, let's give a fix a go! 6 updates is a lot to fix though! This is probably the worst 80B0100 log I've ever seen before.

Windows Update Package Replacement

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

1. Please download the attached file, Packs.zip and save this to your Desktop.
2. Right-click on the file and select Extract All...
3. Tick the box labelled Show extracted files when complete then click Extract
4. A window will open showing two folders, Manifests and Packages
5. Open the Manifests folder and copy the files into the following folder (if there are any files)
   
   C:\Windows\Temp\CheckSur\Winsxs\Manifests
   
   
6. Open the Packages folder and copy the files into the following folder (if there are any files)
   
   C:\Windows\Temp\CheckSur\Servicing\Packages
   
   
7. Run the System Update Readiness Tool (SURT) again
8. When the SURT finishes installing, copy (Ctrl + C) and paste (Ctrl + V) the contents of the SURT log into your next post please:
   
   C:\Windows\Logs\CBS\CheckSUR.persist.log

You will probably be shown the error code 0x8024200D after performing this fix, if so, please download and install the update from this link. It must be downloaded using Internet Explorer.

Download Update for Windows 7 for x64-based Systems (KB2763523) from Official Microsoft Download Center
Download: Security Update for Windows 7 for x64-based Systems (KB2761226) - Microsoft Download Center - Download Details
Download: Update for Windows 7 for x64-based Systems (KB2750841) - Microsoft Download Center - Download Details
Download Update for Windows 7 for x64-based Systems (KB2739159) from Official Microsoft Download Center
Download: Update for Windows 7 for x64-based Systems (KB2731771) - Microsoft Download Center - Download Details

Tom

 

[NoelDP]

You're a braver man than I an, Gunga Din!

Good luck
- With that number of errors, I'm more worried about what else is missing/malformed in the registry than anything else (perhaps geting things fised, then uninstalling and reinstalling the patches would be a good idea?)

 

[tom982]

You're a braver man than I an, Gunga Din!

There's brave and stupid, I'm probably more of the latter trying this!

Good luck
- With that number of errors, I'm more worried about what else is missing/malformed in the registry than anything else (perhaps geting things fised, then uninstalling and reinstalling the patches would be a good idea?)

With chkdsk returning no issues, I thought I might as well try the fix and resort to a repair install if we have to, I guess we'll have to see what issues remain after the fix then work from that

 

[NoelDP]

(It'll probably be necessary to run another SFC after CheckSUR gives it the all clear - to repair any missing files that were referenced by the missing manifests, etc.)

 

[aprete]

Tom and Noel, thank you for your efforts.

I downloaded the package, copied the files, and ran the tool again. Attached is the log. Windows Update history shows three failed updates dated today (KB2735855, KB2741355, KB2719857), followed by a successful installation of KB947821.

I've always considered any kind of install (including a repair install) to be a nuclear option and so always try to avoid it. It always generates more work than I bargain for. I'm not concerned about my files and programs because they are backed up, just the time and effort. I would prefer to go with the links.

Al

 

[NoelDP]

Well done Tom!
Got 'em all with one pass!!

@aprete - please run another SFC /SCANNOW, and post the new CBS.log so we can see if there's anything more needs doing.

 

[aprete]

I hope it's not too late; before I got your last message I tried to install the five fixes linked to in the earlier post; four went on successfully (KB2761226 failed). Rebooted and reran Windows Update, which still showed three important and two recommended fixes. I tried to install these and got TWO types of NEW errors (80073715 and 80070002), plus another 8024200D. Running SFC now; will report back later with the CBS.log. I won't do anything else until I've given you both a chance to reply.

Al

 

[aprete]

SFC /SCANNOW gives no integrity errors.

CBS.log zipped and attached.

Al

 

[NoelDP]

Let's see what SFC has to say - and please run another CheckSUR afterwards, and post the log.

 

[NoelDP]

There are some interesting lines in the SFC report - I just wish I had a clue what they meant! The SFC didn'tt attempt any repairs, so that's a good sign.

Please list the KB numbers of the failing updates, with the failure code for each.

 

[aprete]

The first failure was attempting to install the fix from Microsoft's website (the link earlier in this thread). The other fixes from Microsoft's website installed successfully.

The other four failures were attempting to run Windows Update.

This information cut and pasted from Windows Update.

Security Update for Windows (KB2761226)
Installation date: ‎12/‎1/‎2012 9:15 AM
Installation status: Failed
Error details: Code 80073715

Security Update for Windows 7 for x64-based Systems (KB2724197)
Installation date: ‎12/‎1/‎2012 9:21 AM
Installation status: Failed
Error details: Code 80073715

Security Update for Windows 7 for x64-based Systems (KB2761226)
Installation date: ‎12/‎1/‎2012 9:21 AM
Installation status: Failed
Error details: Code 80070002

Update for Windows 7 for x64-based Systems (KB2735855)
Installation date: ‎12/‎1/‎2012 9:21 AM
Installation status: Failed
Error details: Code 8024200D

Update for Windows 7 for x64-based Systems (KB2741355)
Installation date: ‎12/‎1/‎2012 9:21 AM
Installation status: Failed
Error details: Code 8024200D

Update for Windows 7 for x64-based Systems (KB2719857)
Installation date: ‎12/‎1/‎2012 9:22 AM
Installation status: Failed
Error details: Code 8024200D

I downloaded the WIN7 x64 SP1 ISO in case I need to take the nuclear option.

Do you want me to run Windows6.1-KB947821-v25-x64.msu again and post the CheckSUR.persist.log?

Thanks.

Al