Explorer.exe application crash multiple times.

[btmt]

I am getting the explorer.exe error multiple times in the day, I have also repair installed and also restored the system at the safe state of system but after sometimes the error occurs as before.
I have also done sfc/scannow system file checking but it says the system does not have any integrity problems.
The error gives the following statement every times:

Problem signature:
Problem Event Name: BEX
Application Name: Explorer.EXE
Application Version: 6.1.7600.16385
Application Timestamp: 4a5bc60d
Fault Module Name: StackHash_a7aa
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: 02210fd5
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional Information 1: a7aa
Additional Information 2: a7aa91f17ea749d42a4de3b390fa5b3d
Additional Information 3: a7aa
Additional Information 4: a7aa91f17ea749d42a4de3b390fa5b3d


please suggest me a possible solution for problem or little advice.
Thanks in Advance for ur kind reply.

 

[writhziden]

First thing to try with explorer.exe errors is a http://www.sevenforums.com/tutorials/433-disk-check.html with both boxes checked.

 

[btmt]

Got it i will try this now, thanks for reply i will let u no if any problem occurs.

 

[writhziden]

Got it i will try this now, thanks for reply i will let u no if any problem occurs.

Sounds good. Good luck!

 

[btmt]

Thanks writhziden for your kind suggestion and also for ur good wishes but " Disk Check with both boxes checked " didn't helped me so i tried another utility "appcrashview" from nirsoft.com (http://www.nirsoft.net/utils/app_crash_view.html) but it also didn't show the result i guess may be use of ccleaner have accidently removed the windows error report files i will wait for another crash to post the result from "appcrashview utility".
If there are any other solutions or suggestions please let me know so i will try the other way to remove the problem.

 

[writhziden]

The next step is to check for system file corruption. Use http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html to check for corrupted system files.

 

[btmt]

Thanks, I have already mentioned that i have used SFC /SCANNOW Command - System File Checker but i will do it again then I will let you know about system status.
Thanks for your time sir.
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

 

[writhziden]

Thanks, I have already mentioned that i have used SFC /SCANNOW Command - System File Checker but i will do it again then I will let you know about system status.
Thanks for your time sir.
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Ah, sorry, missed that line. Probably not necessary. Another possible cause of explorer problems is application conflicts. Run through the steps to http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

 

[btmt]

It's OK, don't be sorry sir you are helping me with my problem thats all matters and I am very thankful to U for ur kind suggestions & it would be a good to use SFC /SCANNOW for second time to verify situation again.
So i have used again SFC /SCANNOW Command and the result shows that the system is fine and no other integrity violations are found.
Now i will check for another solution (Troubleshoot Application Conflicts by Performing a Clean Startup) provided by u and will post the system situation after this troubleshooting.
I think this process is going to take much time so will reply as soon as possible after the clean startup verification.
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

 

[writhziden]

It's OK, don't be sorry sir you are helping me with my problem thats all matters and I am very thankful to U for ur kind suggestions & it would be a good to use SFC /SCANNOW for second time to verify situation again.
So i have used again SFC /SCANNOW Command and the result shows that the system is fine and no other integrity violations are found.
Now i will check for another solution (Troubleshoot Application Conflicts by Performing a Clean Startup) provided by u and will post the system situation after this troubleshooting.
I think this process is going to take much time so will reply as soon as possible after the clean startup verification.
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

That's fine, I'll be here when you report back.

 

[btmt]

After using "clean startup" i didn't get the solution of problem but after final crash i have generated report by Appcrashview utility which gives the following report:


Version=1
EventType=BEX
EventTime=129707727808884971
ReportType=2
Consent=1
ReportIdentifier=fce2c3c1-3c70-11e1-9c32-001eecf34810
IntegratorReportIdentifier=fce2c3c0-3c70-11e1-9c32-001eecf34810
Response.type=4
Sig[0].Name=Application Name
Sig[0].Value=Explorer.EXE
Sig[1].Name=Application Version
Sig[1].Value=6.1.7600.16385
Sig[2].Name=Application Timestamp
Sig[2].Value=4a5bc60d
Sig[3].Name=Fault Module Name
Sig[3].Value=StackHash_a7aa
Sig[4].Name=Fault Module Version
Sig[4].Value=0.0.0.0
Sig[5].Name=Fault Module Timestamp
Sig[5].Value=00000000
Sig[6].Name=Exception Offset
Sig[6].Value=04170fd5
Sig[7].Name=Exception Code
Sig[7].Value=c0000005
Sig[8].Name=Exception Data
Sig[8].Value=00000008
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=6.1.7600.2.0.0.256.1
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=1033
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=a7aa
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=a7aa91f17ea749d42a4de3b390fa5b3d
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=a7aa
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=a7aa91f17ea749d42a4de3b390fa5b3d
UI[2]=C:\Windows\Explorer.EXE
UI[3]=Windows Explorer has stopped working
UI[4]=Windows can check online for a solution to the problem the next time you go online and try to restart the program.
UI[5]=Check online for a solution and close the program
UI[6]=Check online for a solution later and restart the program
UI[7]=Close the program
LoadedModule[0]=C:\Windows\Explorer.EXE
LoadedModule[1]=C:\Windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\Windows\system32\kernel32.dll
LoadedModule[3]=C:\Windows\system32\KERNELBASE.dll
LoadedModule[4]=C:\Windows\system32\ADVAPI32.dll
LoadedModule[5]=C:\Windows\system32\msvcrt.dll
LoadedModule[6]=C:\Windows\SYSTEM32\sechost.dll
LoadedModule[7]=C:\Windows\system32\RPCRT4.dll
LoadedModule[8]=C:\Windows\system32\GDI32.dll
LoadedModule[9]=C:\Windows\system32\USER32.dll
LoadedModule[10]=C:\Windows\system32\LPK.dll
LoadedModule[11]=C:\Windows\system32\USP10.dll
LoadedModule[12]=C:\Windows\system32\SHLWAPI.dll
LoadedModule[13]=C:\Windows\system32\SHELL32.dll
LoadedModule[14]=C:\Windows\system32\ole32.dll
LoadedModule[15]=C:\Windows\system32\OLEAUT32.dll
LoadedModule[16]=C:\Windows\system32\EXPLORERFRAME.dll
LoadedModule[17]=C:\Windows\system32\DUser.dll
LoadedModule[18]=C:\Windows\system32\DUI70.dll
LoadedModule[19]=C:\Windows\system32\IMM32.dll
LoadedModule[20]=C:\Windows\system32\MSCTF.dll
LoadedModule[21]=C:\Windows\system32\UxTheme.dll
LoadedModule[22]=C:\Windows\system32\POWRPROF.dll
LoadedModule[23]=C:\Windows\system32\SETUPAPI.dll
LoadedModule[24]=C:\Windows\system32\CFGMGR32.dll
LoadedModule[25]=C:\Windows\system32\DEVOBJ.dll
LoadedModule[26]=C:\Windows\system32\dwmapi.dll
LoadedModule[27]=C:\Windows\system32\slc.dll
LoadedModule[28]=C:\Windows\WinSxS\x86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7600.16385_none_72fc7cbf861225ca\gdiplus.dll
LoadedModule[29]=C:\Windows\system32\Secur32.dll
LoadedModule[30]=C:\Windows\system32\SSPICLI.DLL
LoadedModule[31]=C:\Windows\system32\PROPSYS.dll
LoadedModule[32]=C:\Windows\system32\guard32.dll
LoadedModule[33]=C:\Windows\system32\VERSION.dll
LoadedModule[34]=C:\Windows\system32\fltlib.dll
LoadedModule[35]=C:\Windows\system32\CRYPTBASE.dll
LoadedModule[36]=C:\Windows\WinSxS\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16385_none_421189da2b7fabfc\comctl32.dll
LoadedModule[37]=C:\Windows\system32\WindowsCodecs.dll
LoadedModule[38]=C:\Windows\system32\profapi.dll
LoadedModule[39]=C:\Windows\system32\apphelp.dll
LoadedModule[40]=C:\Windows\system32\CLBCatQ.DLL
LoadedModule[41]=C:\Windows\system32\EhStorShell.dll
LoadedModule[42]=C:\PROGRA~1\MICROS~2\Office12\GR469A~1.DLL
LoadedModule[43]=C:\PROGRA~1\MICROS~2\Office12\GrooveUtil.DLL
LoadedModule[44]=C:\Windows\system32\WININET.dll
LoadedModule[45]=C:\Windows\system32\Normaliz.dll
LoadedModule[46]=C:\Windows\system32\urlmon.dll
LoadedModule[47]=C:\Windows\system32\CRYPT32.dll
LoadedModule[48]=C:\Windows\system32\MSASN1.dll
LoadedModule[49]=C:\Windows\system32\iertutil.dll
LoadedModule[50]=C:\Windows\WinSxS\x86_microsoft.vc80.crt_1fc8b3b9a1e18e3b_8.0.50727.4927_none_d08a205e442db5b5\MSVCR80.dll
LoadedModule[51]=C:\PROGRA~1\MICROS~2\Office12\GrooveNew.DLL
LoadedModule[52]=C:\Windows\WinSxS\x86_microsoft.vc80.atl_1fc8b3b9a1e18e3b_8.0.50727.42_none_dc990e4797f81af1\ATL80.DLL
LoadedModule[53]=C:\Windows\system32\CRYPTSP.dll
LoadedModule[54]=C:\Windows\system32\rsaenh.dll
LoadedModule[55]=C:\Windows\system32\MSImg32.dll
LoadedModule[56]=C:\Program Files\Internet Download Manager\IDMShellExt.dll
LoadedModule[57]=C:\Program Files\Internet Download Manager\IDMNetMon.DLL
LoadedModule[58]=C:\Windows\System32\cscui.dll
LoadedModule[59]=C:\Windows\System32\CSCDLL.dll
LoadedModule[60]=C:\Windows\system32\CSCAPI.dll
LoadedModule[61]=C:\Windows\system32\ntshrui.dll
LoadedModule[62]=C:\Windows\system32\srvcli.dll
LoadedModule[63]=C:\Windows\system32\IconCodecService.dll
LoadedModule[64]=C:\Windows\system32\RpcRtRemote.dll
LoadedModule[65]=C:\Windows\system32\SndVolSSO.DLL
LoadedModule[66]=C:\Windows\system32\HID.DLL
LoadedModule[67]=C:\Windows\System32\MMDevApi.dll
LoadedModule[68]=C:\Windows\system32\timedate.cpl
LoadedModule[69]=C:\Windows\system32\ATL.DLL
LoadedModule[70]=C:\Windows\system32\actxprxy.dll
LoadedModule[71]=C:\Windows\system32\ntmarta.dll
LoadedModule[72]=C:\Windows\system32\WLDAP32.dll
LoadedModule[73]=C:\Windows\System32\shdocvw.dll
LoadedModule[74]=C:\Windows\system32\LINKINFO.dll
LoadedModule[75]=C:\Windows\system32\USERENV.dll
LoadedModule[76]=C:\Windows\system32\SAMLIB.dll
LoadedModule[77]=C:\Windows\system32\MsftEdit.dll
LoadedModule[78]=C:\Windows\system32\msls31.dll
LoadedModule[79]=C:\Program Files\Common Files\microsoft shared\ink\tiptsf.dll
LoadedModule[80]=C:\Windows\system32\authui.dll
LoadedModule[81]=C:\Windows\system32\CRYPTUI.dll
LoadedModule[82]=C:\Windows\system32\PSAPI.DLL
LoadedModule[83]=C:\Windows\system32\NetworkExplorer.dll
LoadedModule[84]=C:\Windows\system32\XmlLite.dll
LoadedModule[85]=C:\Windows\system32\WINMM.dll
LoadedModule[86]=C:\Windows\system32\wdmaud.drv
LoadedModule[87]=C:\Windows\system32\ksuser.dll
LoadedModule[88]=C:\Windows\system32\AVRT.dll
LoadedModule[89]=C:\Windows\system32\AUDIOSES.DLL
LoadedModule[90]=C:\Windows\system32\msacm32.drv
LoadedModule[91]=C:\Windows\system32\MSACM32.dll
LoadedModule[92]=C:\Windows\system32\midimap.dll
LoadedModule[93]=C:\Windows\system32\msutb.dll
LoadedModule[94]=C:\Windows\System32\gameux.dll
LoadedModule[95]=C:\Windows\System32\wer.dll
LoadedModule[96]=C:\Windows\system32\msiltcfg.dll
LoadedModule[97]=C:\Windows\system32\msi.dll
LoadedModule[98]=C:\Windows\system32\stobject.dll
LoadedModule[99]=C:\Windows\system32\BatMeter.dll
LoadedModule[100]=C:\Windows\system32\WINSTA.dll
LoadedModule[101]=C:\Windows\system32\WTSAPI32.dll
LoadedModule[102]=C:\Windows\system32\WINTRUST.dll
LoadedModule[103]=C:\Windows\system32\es.dll
LoadedModule[104]=C:\Windows\system32\prnfldr.dll
LoadedModule[105]=C:\Windows\system32\WINSPOOL.DRV
LoadedModule[106]=C:\Windows\system32\dxp.dll
LoadedModule[107]=C:\Windows\system32\Syncreg.dll
LoadedModule[108]=C:\Program Files\Internet Explorer\ieproxy.dll
LoadedModule[109]=C:\Windows\system32\SXS.DLL
LoadedModule[110]=C:\Windows\ehome\ehSSO.dll
LoadedModule[111]=C:\Windows\System32\netshell.dll
LoadedModule[112]=C:\Windows\System32\IPHLPAPI.DLL
LoadedModule[113]=C:\Windows\system32\NSI.dll
LoadedModule[114]=C:\Windows\System32\WINNSI.DLL
LoadedModule[115]=C:\Windows\System32\nlaapi.dll
LoadedModule[116]=C:\Windows\System32\AltTab.dll
LoadedModule[117]=C:\Windows\system32\wpdshserviceobj.dll
LoadedModule[118]=C:\Windows\system32\PortableDeviceTypes.dll
LoadedModule[119]=C:\Windows\system32\PortableDeviceApi.dll
LoadedModule[120]=C:\Windows\system32\netutils.dll
LoadedModule[121]=C:\Windows\System32\pnidui.dll
LoadedModule[122]=C:\Windows\System32\QUtil.dll
LoadedModule[123]=C:\Windows\System32\wevtapi.dll
LoadedModule[124]=C:\Program Files\Microsoft Office\Office12\1033\GrooveIntlResource.dll
LoadedModule[125]=C:\Windows\System32\cscobj.dll
LoadedModule[126]=C:\Windows\System32\srchadmin.dll
LoadedModule[127]=C:\Windows\system32\dhcpcsvc.DLL
LoadedModule[128]=C:\Windows\system32\WS2_32.dll
LoadedModule[129]=C:\Windows\system32\dhcpcsvc6.DLL
LoadedModule[130]=C:\Windows\system32\credssp.dll
LoadedModule[131]=C:\Windows\system32\ieframe.DLL
LoadedModule[132]=C:\Windows\system32\OLEACC.dll
LoadedModule[133]=C:\Windows\System32\Actioncenter.dll
LoadedModule[134]=C:\Windows\system32\mssprxy.dll
LoadedModule[135]=C:\Windows\System32\npmproxy.dll
LoadedModule[136]=C:\Windows\System32\UIAnimation.dll
LoadedModule[137]=C:\Windows\system32\Wlanapi.dll
LoadedModule[138]=C:\Windows\system32\wlanutil.dll
LoadedModule[139]=C:\Windows\system32\wwanapi.dll
LoadedModule[140]=C:\Windows\system32\wwapi.dll
LoadedModule[141]=C:\Windows\system32\fxsst.dll
LoadedModule[142]=C:\Windows\system32\FXSAPI.dll
LoadedModule[143]=C:\Windows\system32\FXSRESM.DLL
LoadedModule[144]=C:\Windows\system32\MPR.dll
LoadedModule[145]=C:\Windows\System32\QAgent.dll
LoadedModule[146]=C:\Windows\system32\wkscli.dll
LoadedModule[147]=C:\Windows\System32\StructuredQuery.dll
LoadedModule[148]=C:\Windows\System32\bthprops.cpl
LoadedModule[149]=C:\Windows\System32\SyncCenter.dll
LoadedModule[150]=C:\Windows\system32\imapi2.dll
LoadedModule[151]=C:\Windows\System32\hgcpl.dll
LoadedModule[152]=C:\Windows\System32\provsvc.dll
LoadedModule[153]=C:\Windows\system32\DEVRTL.dll
LoadedModule[154]=C:\Windows\system32\dsrole.dll
LoadedModule[155]=C:\Windows\System32\wscinterop.dll
LoadedModule[156]=C:\Windows\System32\WSCAPI.dll
LoadedModule[157]=C:\Windows\System32\wscui.cpl
LoadedModule[158]=C:\Windows\System32\werconcpl.dll
LoadedModule[159]=C:\Windows\System32\framedynos.dll
LoadedModule[160]=C:\Windows\System32\wercplsupport.dll
LoadedModule[161]=C:\Windows\System32\msxml6.dll
LoadedModule[162]=C:\Windows\System32\hcproviders.dll
LoadedModule[163]=C:\Windows\system32\SearchFolder.dll
LoadedModule[164]=C:\Windows\System32\NaturalLanguage6.dll
LoadedModule[165]=C:\Windows\System32\NLSData0009.dll
LoadedModule[166]=C:\Windows\System32\NLSLexicons0009.dll
LoadedModule[167]=C:\Windows\system32\thumbcache.dll
LoadedModule[168]=C:\Windows\System32\appwiz.cpl
LoadedModule[169]=C:\Windows\System32\osbaseln.dll
LoadedModule[170]=C:\Windows\System32\Wpc.dll
LoadedModule[171]=C:\Windows\system32\samcli.dll
LoadedModule[172]=C:\Windows\system32\dnsapi.DLL
LoadedModule[173]=C:\Windows\System32\msxml3.dll
LoadedModule[174]=C:\Windows\system32\ACLUI.dll
LoadedModule[175]=C:\Windows\system32\NTDSAPI.dll
LoadedModule[176]=C:\Windows\system32\van.dll
LoadedModule[177]=C:\Windows\system32\RasMM.dll
LoadedModule[178]=C:\Windows\system32\RASAPI32.dll
LoadedModule[179]=C:\Windows\system32\rasman.dll
LoadedModule[180]=C:\Windows\system32\WWanMM.dll
LoadedModule[181]=C:\Windows\system32\WlanMM.dll
LoadedModule[182]=C:\Windows\system32\wlanhlp.dll
LoadedModule[183]=C:\Windows\system32\OneX.DLL
LoadedModule[184]=C:\Windows\system32\eappprxy.dll
LoadedModule[185]=C:\Windows\system32\eappcfg.dll
LoadedModule[186]=C:\PROGRA~1\MICROS~2\Office12\GRA32A~1.DLL
LoadedModule[187]=C:\PROGRA~1\MICROS~2\Office12\GR0C18~1.DLL
LoadedModule[188]=C:\Windows\System32\netprofm.dll
LoadedModule[189]=C:\Windows\system32\EhStorAPI.dll
LoadedModule[190]=C:\Program Files\Common Files\Microsoft Shared\OFFICE11\msxml5.dll
LoadedModule[191]=C:\Windows\system32\zipfldr.dll
LoadedModule[192]=C:\Windows\system32\tquery.dll
LoadedModule[193]=C:\Program Files\TeraCopy\TeraCopyExt.dll
LoadedModule[194]=C:\Program Files\Windows Sidebar\sbdrop.dll
LoadedModule[195]=C:\Windows\System32\shacct.dll
LoadedModule[196]=C:\Windows\System32\themecpl.dll
LoadedModule[197]=C:\Windows\system32\themeui.dll
FriendlyEventName=Stopped working
ConsentKey=BEX
AppName=Windows Explorer
AppPath=C:\Windows\Explorer.EXE


Now i don't know what to do or what this report means if anyone can help me here let me know.

 

[writhziden]

There are only a few possibilities left. You may have a virus. Check for viruses.

Download and install the free version of Malwarebytes : Free anti-malware, anti-virus and spyware removal download (do not start the trial) and make sure it is updated. Do not run a scan yet.
Download VIPRE Rescue - VIPRE Computer Recovery Solution from Sunbelt Software but do not unzip it yet
Download the Fakerean removal tool but do not run it yet.
Start your computer in http://www.sevenforums.com/tutorials/69585-safe-mode.html
Unzip VIPRE Rescue and let it run.
Run a full scan with Malwarebytes.
Run the fakerean removal tool.​

 

[btmt]

Well I created the another new user account for my system and also deleted the old account, I thought it may solve my problem but it didn't help me.
I have used Malwarebytes and i found the system is completely clean, I also regularly update my antivirus so no any virus problem were found, I have also used bitdefender online scanner it didn't detect any harmful content or virus.
So I guess there may not be other possibe solution to this issue but i will try to find it by removing all software one by one or replacing them, may be it will give some information.
Thanks writhziden for helping me to solve my problem and for your suggestions, It's really nice of you thanks again.

 

[writhziden]

Well I created the another new user account for my system and also deleted the old account, I thought it may solve my problem but it didn't help me.
I have used Malwarebytes and i found the system is completely clean, I also regularly update my antivirus so no any virus problem were found, I have also used bitdefender online scanner it didn't detect any harmful content or virus.
So I guess there may not be other possibe solution to this issue but i will try to find it by removing all software one by one or replacing them, may be it will give some information.
Thanks writhziden for helping me to solve my problem and for your suggestions, It's really nice of you thanks again.

Alright, sounds good. Let us know if you find the software causing the problem.

If you are still unable to solve the problem after uninstalling software, try a http://www.sevenforums.com/tutorials/3413-repair-install.html and let us know if you need help going through the steps for the repair install.

 

[writhziden]

Were you able to determine the software causing the explorer crashes?