Failure to install windows update

[maiduguri]

I tried to install an urgent Windows update [IE9 for w7x64-based systems] but got error code 80070002. Tried to fix problem with Microsoft Fix It, but all it did was to change the error code to 80246007 the next time I tried to install the update. Any thoughts on how to rectify this?

 

[x BlueRobot]

Have you tried a System Restore?

http://www.sevenforums.com/tutorials/700-system-restore.html

If the above doesn't seem to work, then you may need to clean out the temporary update files which Windows creates when installing updates; I've provided another tutorial to help you (saves me typing too ):
http://windows.microsoft.com/en-US/windows-vista/Windows-Update-error-80070002

 

[maiduguri]

Failure to install windows update.

Many thanks for your quick reply.

No, I have not yet tried a System Restore, but I did clean out the temporary files, and that is when the error code changed from 80070002 to 80246007

 

[x BlueRobot]

Try a system restore first, however, if the system restore doesn't resolve the issue try this article for the second error:

Windows Update error 80246007

The BITS is a service which provides the system updates, and this article will reset the BITS.

Hope this resolves your problem,

Harry

 

[maiduguri]

Failure to install Windows update

Firstly, I was unable to do a System Restore. Even tried to do so in safe mode, but still could not.

Then tried your suggestion of "Windows Update error 80246007", but after, when I tried to install the Windows update again, I got code 9C48, which is the third different code I have had today.

 

[Kaktussoft]

Background Intelligent Transfer Service (BITS). Can you start that service succesfully?

 

[x BlueRobot]

Try uninstalling IE9, restarting the computer, download the IE9 installer, disconnect from the internet, install IE9 .exe file and restart the computer, reconnect to the internet:

IE9 32-bit - Download: Windows Internet Explorer 9 for Windows 7 - Microsoft Download Center - Download Details
IE9 64-bit - Download: Windows Internet Explorer 9 for Windows 7 64-bit Edition and Windows Server 2008 R2 64-bit Edition - Microsoft Download Center - Download Details

Install the IE9 which matches your operating system; install the 32-bit version if your OS is 32-bit or install the 64-bit version if your OS is 64-bit.

 

[maiduguri]

Hi X Blue Robot

Have tried to uninstall IE9 but get message "An error has occurred. Not all of the updates were successfully uninstalled" Have tried three times with the same result.

 

[x BlueRobot]

Try uninstalling IE9 from Installed Updates rather than from the Control Panel, use this method:

Start > Type "Programs and Features" within the search bar > View Installed Updates within the left pane > Uninstall a Update > Microsoft Windows > Right-Click IE9 > Uninstall > Restart Now

 

[maiduguri]

That is exactly the way I tried, because going through control panel, then uninstall programs, I could not see IE mentioned.

 

[Kaktussoft]

Why is Windows Update trying to install an update I don't need? - Super User

 

[x BlueRobot]

Okay hmm... have you tried opening command prompt as the admin, and using this command:

FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*9.*.mum /c "cmd /c echo Uninstalling package @fname && start /w pkgmgr /upfname /norestart"

http://support.microsoft.com/kb/2579295

 

[Kaktussoft]

run REGEDIT and browse to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer
What is listed on the right at key svcVersion, Version and W2kVersion?

Internet explorer->help->about . What version do you see?
To see the version conflict, browse to C:\Program Files (x86)\Internet Explorer\iexplore.exe, view the properties, then the details tab, and note the Product version number:

In my case, it is 9.00.8112.16443 (file version is 9.0.8112.16443)

Now, within Internet Explorer, got to Tools –> About Internet Explorer

 

[Kaktussoft]

run REGEDIT and browse to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer
What is listed on the right at key svcVersion, Version and W2kVersion?

All values are 9.0.8112.16421?

It looks like this version conflict is a registry setting:

In HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer (and also HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer), svcVersion should match Version and W2kVersion.

 

[x BlueRobot]

The method which Kaktussoft is showing can be found here: 16 | April | 2012 | Jason Shuler's Tech Blog

Just thought, I'll post the website if you needed as more information or if the website seems clearer to you

 

[maiduguri]

I should have added in my last post that I have still not had any success.

 

[x BlueRobot]

I should have added in my last post that I have still not had any success.

No sucess with the above method?

Then, your only option might be to try a http://www.sevenforums.com/tutorials/3413-repair-install.html, unless Kaktussoft can find any other solutions.

 

[Kaktussoft]

run REGEDIT and browse to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer
What is listed on the right at key svcVersion, Version and W2kVersion?

All values are 9.0.8112.16421?

It looks like this version conflict is a registry setting:

In HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer (and also HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer), svcVersion should match Version and W2kVersion.

Please post both registry screens
In HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer (and also HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer), svcVersion should match Version and W2kVersion.

 

[maiduguri]

Unable to do windows update

Thanks for all the suggestions.

Going thro' C:// Program Files (X86)---- , I get
File version = 9.0.8112.16447
Product version= 9.0.8112.16447

Within IE, Tools ---, I get
Version= 9.0.8112.16421 (64-bit edition)
Update version= 9.0.8 (KB2719177)

Also,
Svc Version REG_SZ = 9.0.8112.16421
Version REG_SZ = 9.0.8112.16421
W2k version REG_SZ = 9.0.8112.16421

How do I proceed from here?

 

[Kaktussoft]

Thanks for all the suggestions.

Going thro' C:// Program Files (X86)---- , I get
File version = 9.0.8112.16447
Product version= 9.0.8112.16447

Within IE, Tools ---, I get
Version= 9.0.8112.16421 (64-bit edition)
Update version= 9.0.8 (KB2719177)

Also,
Svc Version REG_SZ = 9.0.8112.16421
Version REG_SZ = 9.0.8112.16421
W2k version REG_SZ = 9.0.8112.16421

How do I proceed from here?

check HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer (and also HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer
Both keys have:
Svc Version REG_SZ = 9.0.8112.16421
Version REG_SZ = 9.0.8112.16421
W2k version REG_SZ = 9.0.8112.16421
????