Solved First BSOD on Ultrabook Laptop W7

[droppedpjk]

I was just playing a game which I doubt is optimized correctly but I ran into a BsoD just now.
Not sure how to address the issue myself since I don't know how to open a dmp file but here goes.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 10d
BCP1: 000000000000000A
BCP2: FFFFF80000B9C970
BCP3: 0000000000000000
BCP4: FFFFFA8007463E40
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\080913-22651-01.dmp
C:\Users\Vegas\AppData\Local\Temp\WER-71682-0.sysdata.xml

I was not able to grab CPU-Z or MSINFO32,
the link was a misdirect and the msinfo32 always led to some sort of crash with sfdiagnostic tools.

 

[x BlueRobot]

[COLOR=Red]BugCheck 10D[/COLOR], {[COLOR=Blue]a[/COLOR], fffff80000b9c970, 0, fffffa8007463e40}

*** WARNING: Unable to verify timestamp for kbdsim.sys
*** ERROR: Module load completed but symbols could not be loaded for kbdsim.sys
Probably caused by : [COLOR=Red]kbdsim.sys[/COLOR] ( kbdsim+19df )

Usual causes:  Device driver, Memory

This bugcheck indicates that a fatal error occurred within the driver, whilst processing a IRP which was queued.

0: kd>[COLOR=SeaGreen] lmvm kbdsim[/COLOR]
start             end                 module name
fffff880`01636000 fffff880`01643000   kbdsim   T (no symbols)           
    Loaded symbol image file: kbdsim.sys
    Image path: \SystemRoot\system32\drivers\kbdsim.sys
    Image name: kbdsim.sys
    Timestamp:        [COLOR=Red]Mon May 16 21:16:57 2011[/COLOR] (4DD18639)
    CheckSum:         0000FEA9
    ImageSize:        0000D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

I'm unsure what the driver is related to, please upload the MSINFO32 file, so I check which program it belongs to:

1. Start rb:
2. Type: msinfo32
3. File, Save
4. Place the file into a zipped folder
5. Upload in your next post - http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[droppedpjk]

my msinfo32 crashes when trying to save or export.

It will attempt to and hang halfway into the load then crash.

What should I do to get you your information?

 

[x BlueRobot]

Open a elevated command prompt, and then type this command:

msinfo32.exe>C:\msinfo32.txt

 

[droppedpjk]

Ok that command seems to create the file and open up msinfo32. I still however cannot save or export. The txt file is there but it is completely empty.

On the other hand, I am almost done copying and pasting everything msinfo32 has into a notepad but it is very difficult to navigate through without the find function.

I also pinpointed the problem to the display tab in msinfo32. Whenever the loading bar gets there or I click on it msinfo32 will crash.

I have uploaded what I could organize well enough under notepad.

The tab for software is not in this list and I am trying to find a way to accurately and cleanly organize what it says.

 

[x BlueRobot]

Thanks for the file, I have an idea, load the MSINFO32 file and then type in the kbdsim.sys driver into the search box (Find What), and then copy and paste what the driver links to.

 

[droppedpjk]

Wow! I must have bad luck, when I did that msinfo32 crashed.
I believe anything that queries / checks the display tab will crash my msinfo32.
I am attempting to search manually. (Which is working out)

THIS WAS UNDER SYSTEM DRIVERS UNDER THE SOFTWARE TAB.

NAME: kbdsim
DESCRIPTION: kbdsim
FILE: c:\windows\system32\drivers\kbdsim.sys
TYPE:Kernel Driver
STARTED:Yes
STARTMODE:Boot
STATE:Running
STATUS:OK
ERROR CONTROL::Normal
ACCEPT PAUSE:No
ACCEPT STOP:Yes

Update: I have searched every single tab using the find function except the display tab that crashes msinfo32. This was the only successful search.

 

[x BlueRobot]

The driver may be related to a program called Blue Eye Macro, I would either remove the program or check for any updated versions of the program if you have it installed.

 

[droppedpjk]

I have removed it and will see if the problem ever comes about again thank you for the hasty replies and the successful help!

 

[x BlueRobot]

Welcome, glad to be able to help