For Laptop Owner's Only

[linnemeyerhere]

In my mind I would have expected a 3 year warranty to exceed $60 - $75 and easily be $100 option. For $40 it really is a no brainer.

 

[LiquidSnak]

HP Pavilion DV7-4065dx Refurbished Notebook PC - AMD Phenom II Triple-Core N830 2.1GHz, 4 DDR3, 500 HDD, Blu-ray, 17.3 Display, Windows 7 Home Premium at TigerDirect.com

 

[The Howling Wolves]

I have an appointment with the Store Manager tomorrow at 1300hrs.
The 2nd in command, who I just talked to, seemed startled that I couldn't get the warranty. She will have the top dog call me tomorrow.
The saga goes on...........to be continued.

 

[ken9122]

Boy it can be frustrating when dealing with the big box stores. LET THE BUYER BEWARE.
Your correct and about no warranty no sale.
Good luck

Ken

 

[kodi]

What would worry me is if you get the warranty and say 2 years later you need an expensive repair that they say that the warranty is not valid and the person who issued it made a mistake.

 

[The Howling Wolves]

What would worry me is if you get the warranty and say 2 years later you need an expensive repair that they say that the warranty is not valid and the person who issued it made a mistake.

Kodi,
"they say that the warranty is not valid and the person who issued it made a mistake!"
That's what I was thinking.
I sent an e-mail to their corporate office and called and have an appointment with the head of the electronics dept tomorrow.
Like Ken said................No warranty .............no sale!!

Thanks everyone for letting me vent today!

 

[LiquidSnak]

No worries. Sometimes you just have to rage about the stupid things people do lol.

 

[The Howling Wolves]

No worries. Sometimes you just have to rage about the stupid things people do lol.

The only time I rage about is when I am given, what appears to be correct information, and finding out at my time and expense the information is incorrect.

 

[Hopalong X]

Kodi
Once it is sold for that laptop or TV etc. they have to honor it.
Been there done that.

I think the one Sams person is wrong. I just read the entire warranty contract online no mention of new or refurb is mentioned.
Also HP sells "new" extended warrantys on all their lappys new or refurb no matter where you buy it.
As long as it is an HP authorized retailer not necessarily Flea Bay etc.
Amazon, newegg, Frys etc. on line.
You register your new product and they give you xx number of days to buy the extended warranty.

It is a shame one person is messing the thing up.

Also price that you pay detemines cost of extended warranty at Sams and Walmart.
$200 yesterday that is what the warranty is figured on.
On sale today $100 that is what the warranty is figured on.
Mike

Warranty and the fine print below.

 

[The Howling Wolves]

Mike,
How's was your Birthday Party you old Hopalong! Hope you had a great day.

You are correct in saying that the warranty for a on sale item is based on that sale figure.
Still going to raise holy hell with them tomorrow. Here I am mad as hell and .......going to ruin someones first day back..ain't that the $xits !
Don't mess with the Howling Wolves!

 

[Hopalong X]

Bite em on the back side! :mad2:

If that don't work poobah can turn on his spigot of hot air!

Party was excellent.

My parents came into town.
My wife, parents, sister, nephews and their wives, and grand nephews and nieces all went out to eat.
I was invited, I didn't pay, don't know who did as long as it wasn't me.
Of course they all were graciously thanked.

Mike

 

[gregrocker]

The problem is: if the policy is they don't sell extended on refurbished, or that HP doesn't even really back refurbs for 1 year (as Linksys doesn't), then no matter who tells you otherwise they may not have authorization to promise it, and ultimately not honor even a written authorization.

I'd be fully convinced before I do anything other than want a refund, and then I'd want to know there is no way they can reneg on the written promise - unless the deal is still worth it completely absent a valid warranty.

 

[Hopalong X]

Once he gets the sales receipt for the warranty it will include that laptop registered with warranty right then on the store receipt. Serial number and everything.

Actually all they have to do is scan the computer box at the register and it shows all warranties available at check out. It will show price of 1, 2, 3 year warranty if available for that length of time on that product.
If no warranty is shown at the register as an option they do not sell it for that product.

Walmart does the same and so did Circuit City.

 

[DeaconFrost]

It sounds like they have their info mixed up. I used to work for HP briefly, and while I wasn't in the consumer side, I did know a bit about it. HP doesn't offer extended warranties on refurbs...but the retail outlets often do. If they will give you paperwork proving the warranty, I say still buy it. The nice thing about a retail store's warranty is that they will typically just replace the laptop with a comparable model...rather than try to repair or replace the part that's bad. Maybe Sam's Club is different...but as long as you have proof...$40 is a steal.

 

[Hopalong X]

Sorry Deacon but they do on refurbs. That is why I posted it.

HP 3-year Care Pack House Call Service for HP Pavilion Laptop PC

• • Extended coverage that begins on PC purchase date
  • Coverage for HP Pavilion laptop PC (new or refurbished)
  • Convenient tech support in your home or office with repair of most components
  • Expert 24 x 7 toll-free phone, real-time chat, and e-mail support

3-year Laptops and mini PCs | HP® Official Store

 

[DeaconFrost]

Sorry Deacon but they do on refurbs. That is why I posted it.

That's when buying direct....big difference.

 

[Hopalong X]

They have an add on extended warranty available when you register your PC/laptop/printer etc. on line at HP.
I beleive you have 30 days but could be 60 days from registration to buy the extended warranty from HP.

I have bought them twice that way.

A 3 year warranty on Dennis's lappy was under $150. More than Sams by far but available.

 

[DeaconFrost]

That's still buying direct. You misunderstood. You are buying a warranty direct from HP. HP doesn't offer extended warranties on refurbs through resellers.

 

[The Howling Wolves]

That's still buying direct. You misunderstood. You are buying a warranty direct from HP. HP doesn't offer extended warranties on refurbs through resellers.

HP was offering me an extended warranty over the phone yesterday on this refurbished unit. $120.00 for one more year after their factory warranty runs out in May 2011.

We can close this thread out as I am returning the Laptop anyway.
Thank you all for your insight and help.

 

[Hopalong X]

Dennis

Bummer.



Deacon

I got you now. I got lost in the semantics.