Solved Freezing - Kernel-Power 41- BSOD

[Reddax]

Hello, recently i've been getting strange freezes lasting around 10 minutes and ranging from 10minutes to 4 hours from boot then forcefully restarts, or sometimes i get a bsod saying "Kerl_Data_Inpage_error" and when i check up on my event viewer, it shows critical errors of Kernel-Power 41 that the computer unexpectedly shut down.
Is this software side or hardware side? I ran the memtest overnight and no errors were found.

 

[koolkat77]

Seems hardware related,
http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[Reddax]

I've also swapped out my power supply and it's still doing it. Do i set the dump file to kernel or small memory dump? as i just got the bsod on kernel memory dump and the minidump folder doesn't exist

 

[koolkat77]

http://www.sevenforums.com/tutorials/174459-dump-files-configure-windows-create-bsod.html

 

[Reddax]

Here you go

 

[koolkat77]

Got it. Thanks.

STOP 0x0000007A: KERNEL_DATA_INPAGE_ERROR http://www.carrona.org/bsodindx.html#0x0000007A

Usual causes: Memory, Paging file corruption, File system, Hard drive, Cabling, Virus infection, Improperly seated cards, BIOS, Bad motherboard, Missing Service Pack.

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*                        Bugcheck Analysis                                    *
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Use !analyze -v to get detailed debugging information.

[COLOR="Red"]BugCheck 7A[/COLOR], {20, ffffffffc000009d, fffffa8008739078, 0}

Probably caused by : [COLOR="red"]ntkrnlmp.exe ( nt! ?? ::FNODOBFM::`string'+4bed0 )[/COLOR]

Followup: MachineOwner
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2: kd> !analyze -v
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*                        Bugcheck Analysis                                    *
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[COLOR="red"]KERNEL_DATA_INPAGE_ERROR (7a)[/COLOR]
The requested page of kernel data could not be read in.  Typically caused by
a bad block in the paging file or disk controller error. Also see
KERNEL_STACK_INPAGE_ERROR.
If the error status is 0xC000000E, 0xC000009C, 0xC000009D or 0xC0000185,
it means the disk subsystem has experienced a failure.
If the error status is 0xC000009A, then it means the request failed because
a filesystem failed to make forward progress.

You can see "Missing Service Pack" in usual causes so before getting windows updates (incl. SP1), do the following tests:

To make sure that hard drive is good run disk check following this tutorial:

http://www.sevenforums.com/tutorials/433-disk-check.html
​

Hard drive scan usings SeaTools:

SeaTools | Seagate both long and short tests.
​

Run memtest86+ on each stick for 8 passes preferably overnight:

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
​

Uninstall Avast! and use MSE instead. Microsoft Security Essentials - Free Antivirus for Windows (For testing purpose, you may install avast back later.) and do a full scan once installed.

Check for an update on your BIOS from the manufacturers website.

Also recheck all the cable wiring etc.


Post back results

 

[Reddax]

I've done the Disk check on my OS drive and it said no errors found, i'm unable to do the seatools as it says "Test unavailable" And i've already run the Memtest86 and no faults were found. When i leave my computer running, it seems to be fine, it's when i start to play games and internet browsers and stuff like that it Usually starts to do it, it isn't my graphics card as it happened before i replaced my graphics card, i've reinstalled windows numerous times to try to fix this problem yet it still does it. I have all my information backed up on my 1.5tb hard drive and windows on my 60gb ssd, could it be the ssd at fault? I've only had it for around 2 years

 

[koolkat77]

Did you check the SSD firmware?
Run this, it will show the firmware version you have.
CrystalDiskInfo - Software - Crystal Dew World

 

[Reddax]

I'm on 1.35 and i do believe there's a latest one for me which is 1.37. I have the Vertex 2. However my Health status of my 1.5tb is on caution and the reallocated sectors count is at 100, threshold is 36, does this mean this hard drive is dying or causing the freezes?

 

[Dave76]

Update the firmware on your Vertex2, these are known to have stability issues and the updated firmware should help.

Can you post a snip of the Crystal Disk info page?
How to Post a Screenshot in Seven Forums
Uninstall Seatools, download a new copy and install, try to run the Long Drive Self Test again.
If Seatools won't run on your drive it's a very bad sign.
Do you have all your data backed up?
If not, then just to be safe I would buy another hard drive and copy everything over to it while you can.
You should always keep Image Backups of your OS and data.
This could be the cause of your crashes, best to take precautions.

How many passes did you run with memtest86+?

 

[Reddax]

Update the firmware on your Vertex2, these are known to have stability issues and the updated firmware should help.

Can you post a snip of the Crystal Disk info page?
How to Post a Screenshot in Seven Forums
Uninstall Seatools, download a new copy and install, try to run the Long Drive Self Test again.
If Seatools won't run on your drive it's a very bad sign.
Do you have all your data backed up?
If not, then just to be safe I would buy another hard drive and copy everything over to it while you can.
You should always keep Image Backups of your OS and data.
This could be the cause of your crashes, best to take precautions.

How many passes did you run with memtest86+?

Here's the picture & it wont let me update it because it's the primary drive, so i'll plug it into another machine and have a go at updating it later. I've removed my secondary drive, the 1.5tb drive to see if that's the cause, it's been running for around 2 hours so far and usually doesn't get past 3 hours so we'll see. Much appreciate all your help, hopefully i'll find the cause of this annoying problem!

 

[Dave76]

After you get the SSD firmware updated.

Can you get a CrystalDiskInfo snip of your HDD and try to run Seatools on it again with a new copy of Seatools downloaded and installed?

Let us know your progress.

 

[Reddax]

My pc has lasted around 10 hours and is still going, which is unusual. The only thing i've changed is i've unplugged my phone from my pc, which i keep plugged in constantly. I'll let you know if it's back to it's usual ways tomorrow or if it's fixed itself.
I appreciate all of your very quick responses and fantastic help!

 

[Dave76]

Thanks for the update.

Let us know if it's staying stable.

 

[Reddax]

It appears to be working now, my pc has been up for 5 hours with no problems whatsoever. The only thing i did was remove my phone from my pc, how weird that my windows phone was causing my pc to act weirdly like that, unless it was a weird coincidence? I suppose advice for people having the same issue as me is remove all usb devices apart from keyboard + mouse and see if that makes a difference. Weird. But anyway, i appreciate all of your help and fast/speedy responses, i really appreciate it

 

[Dave76]

You're welcome.

If you are happy with stability you can mark this thread 'Solved'.
This will help others with similar issues.