General failure on ping modem

[yousaf465]

I have USB modem, Aztech DSL 604Eu modem, and also a "WD My my book External HD" . Whenever I connect or disconnect my external HD, after a few mins my nets stops, and pinging the modem give a General failure msg, I have to dicoonect and then reconnect the USB cable of modem.

C:\Users\User>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:
General failure.
General failure.
General failure.
General failure.

Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

 

[zigzag3143]

I have USB modem, Aztech DSL 604Eu modem, and also a "WD My my book External HD" . Whenever I connect or disconnect my external HD, after a few mins my nets stops, and pinging the modem give a General failure msg, I have to dicoonect and then reconnect the USB cable of modem.

C:\Users\User>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:
General failure.
General failure.
General failure.
General failure.

Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

Could be many things. Have you checked the drivers in device manager?

Please go to start>search>type device manager.
Are there any "unknown devices" with yellow triangles on them?
Is you driver there , listed, and working?

If your driver is missing, or there is a yellow triangle on it, you will need to update it.

Can you type ipconfig /all in search and using the snipping tool upload a screenshot of the output.

Thanks


Ken J

 

[yousaf465]

Screenshot of device manager.


Uploaded with ImageShack.us

Result of Ipconfig :

C:\Users\User>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:
General failure.
General failure.
General failure.
General failure.

Ping statistics for 192.168.1.1:
    Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

C:\Users\User>ipconfig /all

Windows IP Configuration

   Host Name . . . . . . . . . . . . : User
   Primary Dns Suffix  . . . . . . . :
   Node Type . . . . . . . . . . . . : Hybrid
   IP Routing Enabled. . . . . . . . : No
   WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection 2:

   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : TI USB Remote NDIS Network Device
   Physical Address. . . . . . . . . : 00-30-0A-AF-BA-D6
   DHCP Enabled. . . . . . . . . . . : Yes
   Autoconfiguration Enabled . . . . : Yes
   IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
   Subnet Mask . . . . . . . . . . . : 255.255.255.0
   Lease Obtained. . . . . . . . . . : 26 September 2010 09:36:14
   Lease Expires . . . . . . . . . . : 26 September 2010 10:36:13
   Default Gateway . . . . . . . . . : 192.168.1.1
   DHCP Server . . . . . . . . . . . : 192.168.1.1
   DNS Servers . . . . . . . . . . . : 192.168.1.1
   NetBIOS over Tcpip. . . . . . . . : Enabled

Wireless LAN adapter Wireless Network Connection:

   Media State . . . . . . . . . . . : Media disconnected
   Connection-specific DNS Suffix  . :
   Description . . . . . . . . . . . : Intel(R) PRO/Wireless 2200BG Network Conn
ection
   Physical Address. . . . . . . . . : 00-12-F0-27-5A-37
   DHCP Enabled. . . . . . . . . . . : No
   Autoconfiguration Enabled . . . . : Yes

 

[yousaf465]

I have tried both netsh winsock reset catalog (reset winsock entries) and
netsh int ip reset reset.log hit (reset TCP/IP stack). It didn't worked the problem reoccured. I have checked it with Ethernet it's working perfectly fine. USb is working fine in Safe mode only.

I have tried ipconfig /release and ipconfig /renew bur both gave a media disconnected error.

 

[yousaf465]

I have unistalled network magic, reinstalled my modem drivers, tried the command I gave before but after some time I still face. Ping to 127.0.0.1 is normal but 192.168.1.1 gave this

C:\Users\User>ping 192.168.1.1

Pinging 192.168.1.1 with 32 bytes of data:
General failure.
General failure.
General failure.
General failure.

Ping statistics for 192.168.1.1:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),