Getting Update Error 800B0100, unavailable repair files

[jey585]

I tried to perform a windows update after it being such a long while and got an error of 800B0100. I have also tried running update readiness tool. I included the log in the attachments can someone please help me i'm just trying to update my windows.

 

[NoelDP]

You have a variety of errors in your CheckSUR report - and I suspect that they may be the result of a virus or malware infection.

As well as the errors below, there are also signs of registry corruption

Unavailable repair files:
 servicing\packages\WUClient-SelfUpdate-Aux-MiniLP~31bf3856ad364e35~amd64~en-US~7.6.7600.320.mum
 servicing\packages\WUClient-SelfUpdate-Aux-MiniLP~31bf3856ad364e35~amd64~en-US~7.6.7600.320.mum
 servicing\packages\WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.320.mum
 servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~amd64~en-US~7.6.7600.320.mum
 servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~amd64~en-US~7.6.7600.320.mum
 servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~amd64~~7.6.7600.320.mum
 servicing\packages\WUClient-SelfUpdate-Core-CoreComp~31bf3856ad364e35~amd64~~7.6.7600.320.mum
 servicing\packages\WUClient-SelfUpdate-Core~31bf3856ad364e35~amd64~en-US~7.6.7600.320.mum
 servicing\packages\WUClient-SelfUpdate-Aux-MiniLP~31bf3856ad364e35~amd64~en-US~7.6.7600.320.cat
 servicing\packages\WUClient-SelfUpdate-Aux-MiniLP~31bf3856ad364e35~amd64~en-US~7.6.7600.320.cat
 servicing\packages\WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.320.cat
 servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~amd64~en-US~7.6.7600.320.cat
 servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~amd64~en-US~7.6.7600.320.cat
 servicing\packages\WUClient-SelfUpdate-Aux~31bf3856ad364e35~amd64~~7.6.7600.320.cat
 servicing\packages\WUClient-SelfUpdate-Core-CoreComp~31bf3856ad364e35~amd64~~7.6.7600.320.cat
 servicing\packages\WUClient-SelfUpdate-Core~31bf3856ad364e35~amd64~en-US~7.6.7600.320.cat
(w) Unable to read Event Log 0x0000001F System

What AV is installed? - is it up-to-date? When did you last run a full system scan, and what was the result?
What other security software is installed?

 

[jey585]

My av is eset smart security 7 all updated as being the only security I have on my computer. As for a full system scan I have not done one for over two months, I will perform one right now and get back to you with what results I get.

 

[jey585]

Just finished the full scan and got no infected results.

 

[NoelDP]

OK - I'll post a fix for the file errors later, and then we'll work on the others.

 

[jey585]

OK - I'll post a fix for the file errors later, and then we'll work on the others.

Thanks Noel

 

[NoelDP]

I've uploaded a file - jy5aa.zip - to my OneDrive at Noel's OneDrive
Please download and save it.
Right-click on the downloaded file, and select Extract all…
Extract to the default location - which will create a new folder jy5aa in the same place.
Open this folder - there should be one folders inside it ( Packages)

Copy the content of the Packages folder to the folder
C:\Windows\Temp\CheckSur\Servicing\Packages

Now run the CheckSUR tool again (it may take a while)

Post the new CheckSUR.log file, and the CheckSUR.persist.log file.

 

[jey585]

Here are the log results.

 

[NoelDP]

You have some major registry problems.

Checking Package Watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-Server-LanguagePack-Package~31bf3856ad364e35~amd64~pt-BR~0.0.0.0 1_StartedTimeHigh Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~pl-PL~0.0.0.0 LastProgressState Package registry presence failed, possibly an orphaned package on package watchlist
(f) CBS Watchlist Package Missing 0x80070002 Microsoft-Windows-WindowsFoundation-LanguagePack-Package~31bf3856ad364e35~amd64~pt-BR~0.0.0.0 TotalExecutionPhase Package registry presence failed, possibly an orphaned package on package watchlist
Checking Component Watchlist
(f) CBS Registry Error 0x8007000D ApplicabilityState  Enumerating child package failed, index: 0
(f) CBS Registry Error 0x8007000D CurrentState  Enumerating child package failed, index: 1
(f) CBS Registry Error 0x8007000D Visibility  Enumerating child package failed, index: 0
Checking Packages
(f) CBS Registry Error 0x80070002 WUClient-SelfUpdate-Aux-MiniLP~31bf3856ad364e35~amd64~en-US~7.6.7600.320  failed to get Visibility
(f) CBS Registry Error 0x80070103 WUClient-SelfUpdate-Aux-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.320  failed to get owner for package.
(f) CBS Registry Error 0x80070103 WUClient-SelfUpdate-Core-CoreComp~31bf3856ad364e35~amd64~~7.6.7600.320  failed to get owner for package.
(f) CBS Registry Error 0x80070103 WUClient-SelfUpdate-Core-MiniLP~31bf3856ad364e35~amd64~en-US~7.6.7600.320  failed to get owner for package.
(f) CBS Registry Error 0x80070002 WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.320  failed to get Visibility
(f) CBS Registry Error 0x80070002 WUClient-SelfUpdate-Core~31bf3856ad364e35~amd64~en-US~7.6.7600.320  failed to get CurrentState

I need to have a look at your COMPONENTS registry hive

Please copy the C:\Windows\System32\config\COMPONENTS file (no extension) to your desktop and then compress it - upload the compressed file to your favoured fileshare site (preferably Dropbox or OneDrive) and post a link.