Getting your Nikon Coolscan to work on W7 x64

[sygnus21]

Please ensure you Download this file Nikon Scan 4.0.3 from Nikon's website. Make sure the driver is for Windows Vista 32-bit. Yes, Vista 32-bit.

If the file you downloaded isn't working, redownload it again then give it another try.

If you're still having problems, please post a screenshot of the error. http://www.sevenforums.com/tutorials/9733-how-post-screenshot-seven-forums.html

Thanks.

 

[mcostant]

Problem with Nikon Coolscan 4000 connection

Thanks very much for your quick reply. It's come to my attention that the computer is not even recognizing the scanner. Not sure how this happened because I had everything working at some point (this computer is very new & I've been working on hardware/software installation for the past few weeks). I need to investigate at a more basic level & will get back to you.

Thanks,
Maureen

 

[mcostant]

Me again. I had Nikon Scan 3 installed on my old XP computer. I can install the same on this computer with no apparent problem, but there is, of course, no working driver for Win 7. The system won't let me install Nikon Scan 4, in any of its iterations. I get the message I sent with my first post. I tried as both me and administrator.

I'd had the scanner working because I'd downloaded the trial version of Vuescan and it worked. I'd meant to go back and pay for it, but time got away from me & apparently the trial period expired. I'd like to get your fix working (won't cost $40), but can't find any way around the Nikon Scan 4 problem.

Thanks...

 

[sygnus21]

Me again. I had Nikon Scan 3 installed on my old XP computer. I can install the same on this computer with no apparent problem, but there is, of course, no working driver for Win 7. The system won't let me install Nikon Scan 4, in any of its iterations. I get the message I sent with my first post. I tried as both me and administrator.

I'd had the scanner working because I'd downloaded the trial version of Vuescan and it worked. I'd meant to go back and pay for it, but time got away from me & apparently the trial period expired. I'd like to get your fix working (won't cost $40), but can't find any way around the Nikon Scan 4 problem.

Thanks...

I'm not understanding why the software isn't installing. I too have a Nikon Coolscan 4000 scanner and the instructions were written as I did the procedure. Again, not understanding why you can't get the software to install.

Also, the fact that you can install the program on XP means nothing. Windows 7 is not XP. Sorry.

Can you tell me what version of Windows 7 you have?

Also, please answer the questions/suggestions I posed in my first post to you. Thanks.

 

[mcostant]

I got it! It's working now.

What I meant to say previously (apparently badly) was that I had installed Nikon Scan 3 on the new Windows 7, 64-bit system, and it *had* installed, but of course would not make the scanner work. I did this back when I was first installing software and before I found out that Nikon was not going to support Windows 7.

Once I uninstalled Nikon Scan 3, I was able to successfully install Scan 4. Nikon's error messages were not very useful -- they stated the problem backwards. That done, I was able to follow your excellent instructions through to a happy ending.

Thanks!!!

 

[sygnus21]

Happy to hear you got it working.

Peace.

 

[lazer37]

I am having major problems with my Coolscan 4000ED. I have followed all the file instructions on this forum and other sites and end up with the same result. Windows Device Manager recognises my Coolscan and when I open Nikon Scan everything looks great and I thought I had got it working. I can insert a strip of negatives into the scanner and Nikon Scan recognises them but as soon as I try to obtain a preview I get an error stating that the scanner has encountered a hardware error and asks me to switch off and back on again. If I just click ok and continue I then get an error to tell me that the scanner is not powered on and to make sure the power lead is connected. At some stage I also experienced a data transfer error stating that there was a problem between the Firewire and USB, but cannot find any errors in the Device Manager.
I have then de-installed Nikon Scan and installed Vuescan and everything works perfectly so proving that the scanner is working fine.
Any ideas out there, has anyone else experienced this problem?

Dave L

 

[sygnus21]

Hi dave,

I've not experience your issue in any form. Have you looked at the cable or firewire unit/connection? If you look through this thread, you'll see that no else have reported your issue either. This is not to say you don't have a problem, I’m simply saying no one else has reported it.

Again check your connections.

As I've said here before, I have the Nikon Coolscan 4000ED with the software working under Windows 7 Ultimate x64 without issue. Mine like yours is also firewire.

Also, what firewire connection do you have? Is it built into the motherboard or do you have a standalone card?

And yes, I do see where you say you have no issues when using Vuescan, so that would sound like a software issue as opposed to hardware, but it still wouldn't hurt to check the connections.

Let me know.

 

[lazer37]

Hi Thanks for the reply

I agree from all the other posts that have been successful that it seems to point that way.

I was beginning to think of the cable, unfortunately I don't have a spare as the only other firewire cable I have is a small 4 pin connector to the standard firewire port which is connected to my Canopus ADVC-300 so until I can get a new one tomorrow I won't be able to check that side of things.
I have 2 firewire connections one off the Motherboard and the other on a separate I/O connection that plugs into the motherboard. I have tried both these and got the same results on both.

I will get a new cable tomorrow and post back the results.

Dave.

 

[lazer37]

Hi

I have managed to test the scanner with the cable that I use for the Canopus ADVC-300 as there is a 4 pin firewire input port on the I/O panel from the motherboard and guess what, it still doesn't work. Nikon Scan recognises the scanner being there but as soon as I try to preview scan a strip of negatives I get the same error that the scanner is not powered up.
The ADVC-300 works fine on this cable but the Coolscan 4000 doesn't so I don't think buying another cable will not resolve the problem.
The scanner has not been moved in the last 6 months and was working fine under XP 32-bit SP3. Since upgrading to Win 7 Ultimate 64-bit this is the only piece of kit I have not been able to get functioning.

Dave.

 

[sygnus21]

hmmm.... yeah it is sounding like a software issue. Unfortunately I don't have an answer right now. Let me think on it.

Also check the posts from here… http://www.sevenforums.com/drivers/44994-getting-your-nikon-coolscan-work-w7-x64-8.html#post789198

 

[lazer37]

Hi,

Many thanks I will await your reply.

Dave.

 

[sygnus21]

Uhhh.... did you go to those posts I linked to? If you did, what happened?

Thanks.

 

[Aja]

Hello forum,

I was having similar problems getting my ED-5000 to work properly under Win7 64bit, and following the directions posted here got it up and running. But the problem is the software (Nikon Scan 4.0.3) crashes every time I try to save a JPEG. I can save bitmaps or TIFFs or anything else that's way too big, but with JPEG the save status bar gets to three quarters and the program inevitably quits. Anyone else run into this issue? I suspect it's something to do with the software (and I also suspect it's to do with a Windows update I applied a while back), but I've tried everything from changing the software settings to running the problem in various compatibility modes, with no luck.

 

[lazer37]

Hi Sygnus21

Uhhh.... did you go to those posts I linked to? If you did, what happened?

Thanks.

Sorry not been online for about 36 hours so not been able to reply but yes I did check those posts and I did try some of the settings but still getting the same results.

Dave.

 

[sygnus21]

I can insert a strip of negatives into the scanner and Nikon Scan recognises them but as soon as I try to obtain a preview I get an error stating that the scanner has encountered a hardware error and asks me to switch off and back on again.

I just did the same thing and had no problem. Scanner did preview without issue.

Question? Have you ever updated the firmware on the scanner? If not please give it a try... Super Coolscan LS4000 1.10 firmware update

Let me know.

 

[lazer37]

[/QUOTE]

Question? Have you ever updated the firmware on the scanner? If not please give it a try... Super Coolscan LS4000 1.10 firmware update

Let me know.[/QUOTE]

I have never updated the firmware so decided to do so. With Nikon Scan 4 installed it would not do it as it was saying could only do it if Nikon Scan 3 was installed so I uninstalled 4 and installed 3. Whilst I was doing so I updated the drivers and in the Device Manager and managed to get scan previews using Nikon Scan 3. Then after 4 or 5 attempts after various error messages I made a final scan of a negative from the preview. After being successful with that even though it wasn't straightforward I thought I would update the firmware and may be able to get the scanner to do the same after re-installing Nikon Scan 4. Even though the firmware looked as though it had updated the scanner is now sat in limbo and will not do anything now after trying to scan a negative. the SA-21 film strip holder is stuck in the scanner together with the negative and cannot now be seen by the software. I am just about to throw this thing in the bin and see if I can get a secondhand Coolscan 5000 as at least that can be installed in Virtual PC which supports USB. The only other alternative is to send it off to Nikon and see if they can remedy the scanner at a cost of probably £250 ($390) which is not much less than I paid for it in the first place.

Dave.

 

[sygnus21]

Dave, I'm sorry you're having such a hard time getting the sacnner updated and working. Unfortunately I have no further suggestions at this time

BTW when you attempted the update did you follow these instructions...

Before performing the update, ensure that the power cables for both scanner and computer and the interface cable or cables connecting the two devices are securely connected. After starting the updater, do not perform any of the operations below until a message appears stating that the update is complete. Depending on their timing, any of these actions could damage the firmware, making it impossible to download it to the scanner:

• Turning the scanner or host computer off
• Disconnecting the interface cable
• Performing any operation on the host computer, including moving the mouse
• Connecting or disconnecting other 1394 devices or turning them on or off (note that some 1394 devices turn off automatically if no operations are performed for a specified period; such devices should be disconnected from the computer before the update begins)

The update takes approximately one minute to complete.

As you suggested, you might consider sending it to Nikon for checkout. Check this link... http://www.sevenforums.com/drivers/44994-getting-your-nikon-coolscan-work-w7-x64-7.html#post772651

Good luck.

 

[lazer37]

Dave, I'm sorry you're having such a hard time getting the sacnner updated and working. Unfortunately I have no further suggestions at this time

BTW when you attempted the update did you follow these instructions...

Before performing the update, ensure that the power cables for both scanner and computer and the interface cable or cables connecting the two devices are securely connected. After starting the updater, do not perform any of the operations below until a message appears stating that the update is complete. Depending on their timing, any of these actions could damage the firmware, making it impossible to download it to the scanner:

• Turning the scanner or host computer off
• Disconnecting the interface cable
• Performing any operation on the host computer, including moving the mouse
• Connecting or disconnecting other 1394 devices or turning them on or off (note that some 1394 devices turn off automatically if no operations are performed for a specified period; such devices should be disconnected from the computer before the update begins)

The update takes approximately one minute to complete.

As you suggested, you might consider sending it to Nikon for checkout. Check this link... http://www.sevenforums.com/drivers/44994-getting-your-nikon-coolscan-work-w7-x64-7.html#post772651

Good luck.

Hi, Yes I followed it to the book but as you say there may be an underlying hardware problem with the scanner so I am going to give Nikon a call this morning.

Thanks for your time and replies and patience.

Reagrds.

Dave.

 

[sygnus21]

Yeah, do that. Also be prepared to hear Nikon tell you they don't support Windows 7

Meaning??? Don't expect any technical support in the Win 7 area.

Good luck.