Hardware reserved memory ( usable GB )

[DraganR]

hi i have a bit of a problem with my laptop.My laptop used to have 2 gb ram and still have 1.47 used and i taught ok its close but today i upgred it to 4 gb ram and still have 1.43 used what seem to be the problem ? as u can see resource monitor is showing 2.5 gb hardware resource p.s i have tried msconfig ad it is not working
here is all u need to know about my laptop



System Information
------------------
Time of this report: 11/16/2015, 16:16:08
Machine name: DESKTOP-6KLG0GR
Operating System: Windows 10 Pro 64-bit (10.0, Build 10240) (10240.th1.150709-1700)
Language: Bosnian (Latin) (Regional Setting: Bosnian (Latin))
System Manufacturer: Hewlett-Packard
System Model: HP ProBook 6465b
BIOS: Default System BIOS
Processor: AMD A6-3430MX APU with Radeon(tm) HD Graphics (4 CPUs), ~1.7GHz
Memory: 4096MB RAM
Available OS Memory: 1504MB RAM
Page File: 1859MB used, 860MB available
Windows Dir: C:\Windows
DirectX Version: 11.1
DX Setup Parameters: Not found
User DPI Setting: Using System DPI
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Not Available
Microsoft Graphics Hybrid: Not Supported
DxDiag Version: 10.00.10240.16384 64bit Unicode

------------
DxDiag Notes
------------
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

--------------------
DirectX Debug Levels
--------------------
Direct3D: 0/4 (retail)
DirectDraw: 0/4 (retail)
DirectInput: 0/5 (retail)
DirectMusic: 0/5 (retail)
DirectPlay: 0/9 (retail)
DirectSound: 0/5 (retail)
DirectShow: 0/6 (retail)

---------------
Display Devices
---------------
Card name: AMD Radeon HD 6520G
Manufacturer: Advanced Micro Devices, Inc.
Chip type: AMD Radeon Graphics Processor (0x9647)
DAC type: Internal DAC(400MHz)
Device Type: Full Device
Device Key: Enum\PCI\VEN_1002&DEV_9647&SUBSYS_1633103C&REV_00
Display Memory: 1013 MB
Dedicated Memory: 501 MB
Shared Memory: 512 MB
Current Mode: 1366 x 768 (32 bit) (60Hz)
Monitor Name: Generic PnP Monitor
Monitor Model: unknown
Monitor Id: SEC345A
Native Mode: 1366 x 768(p) (59.987Hz)
Output Type: Internal
Driver Name: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
Driver File Version: 8.17.0010.1404 (English)
Driver Version: 15.201.1151.0
DDI Version: 11.1
Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1
Driver Model: WDDM 1.2
Graphics Preemption: DMA
Compute Preemption: DMA
Miracast: Not Supported by Graphics driver
Hybrid Graphics GPU: Not Applicable
Power P-states: Not Applicable
Driver Attributes: Final Retail
Driver Date/Size: 11/16/2015 04:10:07, 1479808 bytes
WHQL Logo'd: Yes
WHQL Date Stamp:
Device Identifier: {D7B71EE2-D507-11CF-F076-3936BEC2C535}
Vendor ID: 0x1002
Device ID: 0x9647
SubSys ID: 0x1633103C
Revision ID: 0x0000
Driver Strong Name: oem10.inf:cb0ae414e94bfb4f:ati2mtag_Sumo_Mobile:15.201.1151.0 ci\ven_1002&dev_9647
Rank Of Driver: 00DA2001
Video Accel: ModeMPEG2_A ModeMPEG2_C
DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeH264_VLD_NoFGT DXVA2_ModeVC1_VLD DXVA2_ModeMPEG4pt2_VLD_AdvSimple_NoGMC
Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,UYVY) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,0x32315659) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC1,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC2,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC3,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(IMC4,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S340,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(S342,UNKNOWN) Frames(Prev/Fwd/Back)=(0,0,0) Caps=
D3D9 Overlay: Not Supported
DXVA-HD: Not Supported
DDraw Status: Enabled
D3D Status: Enabled
AGP Status: Enabled

-------------
Sound Devices
-------------
Description: Speakers (High Definition Audio Device)
Default Sound Playback: Yes
Default Voice Playback: Yes
Hardware ID: HDAUDIO\FUNC_01&VEN_111D&DEV_7605&SUBSYS_103C3668&REV_1001
Manufacturer ID: 1
Product ID: 65535
Type: WDM
Driver Name: HdAudio.sys
Driver Version: 10.00.10240.16384 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 7/10/2015 11:59:36, 379392 bytes
Other Files:
Driver Provider: Microsoft
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No

---------------------
Sound Capture Devices
---------------------
Description: Microphone (High Definition Audio Device)
Default Sound Capture: Yes
Default Voice Capture: Yes
Driver Name: HdAudio.sys
Driver Version: 10.00.10240.16384 (English)
Driver Attributes: Final Retail
Date and Size: 7/10/2015 11:59:36, 379392 bytes
Cap Flags: 0x1
Format Flags: 0xFFFFF

---------------------
Video Capture Devices
Number of Devices: 1
---------------------
FriendlyName: HP HD Webcam [Fixed]
Location: n/a
SymbolicLink: \\?\usb#vid_04f2&pid_b230&mi_00#6&369e123a&0&0000#{e5323777-f976-4f5b-9b55-b94699c46e44}\global
Manufacturer: Sonix
HardwareID: USB\VID_04F2&PID_B230&REV_9999&MI_00,USB\VID_04F2&PID_B230&MI_00
DriverDesc: HP HD Webcam [Fixed]
DriverProvider: Sonix
DriverVersion: 6.0.1114.4
DriverDateEnglish: 7/10/2015 00:00:00
DriverDateLocalized: 10.07.2015. 00:00:00
Service: SNP2UVC
Class: Image
DevNodeStatus: 180200A[DN_DRIVER_LOADED|DN_STARTED|DN_DISABLEABLE|DN_NT_ENUMERATOR|DN_NT_DRIVER]
ContainerId: {00000000-0000-0000-FFFF-FFFFFFFFFFFF}
ProblemCode: No Problem
BusReportedDeviceDesc: HP HD Webcam [Fixed]
Parent: USB\VID_04F2&PID_B230\SN0001
DriverProblemDesc: n/a
UpperFilters: n/a
LowerFilters: n/a
Stack: \Driver\ksthunk,\Driver\SNP2UVC,\Driver\usbccgp
ContainerCategory: Imaging

-------------------
DirectInput Devices
-------------------
Device Name: Mouse
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Device Name: Keyboard
Attached: 1
Controller ID: n/a
Vendor/Product ID: n/a
FF Driver: n/a

Poll w/ Interrupt: No

-----------
USB Devices
-----------
+ USB Root Hub
| Vendor/Product ID: 0x1022, 0x7807
| Matching Device ID: USB\ROOT_HUB
| Service: usbhub
| Driver: usbhub.sys, 7/10/2015 11:59:39, 499040 bytes
| Driver: usbd.sys, 7/10/2015 11:59:39, 29536 bytes
|
+-+ USB Input Device
| | Vendor/Product ID: 0x093A, 0x2510
| | Location: Port_#0004.Hub_#0001
| | Matching Device ID: USB\Class_03&SubClass_01
| | Service: HidUsb
| | Driver: hidusb.sys, 7/10/2015 11:59:38, 38400 bytes
| | Driver: hidclass.sys, 7/10/2015 11:59:38, 153088 bytes
| | Driver: hidparse.sys, 7/10/2015 11:59:38, 39936 bytes
| |
| +-+ HID-compliant mouse
| | | Vendor/Product ID: 0x093A, 0x2510
| | | Matching Device ID: HID_DEVICE_SYSTEM_MOUSE
| | | Service: mouhid
| | | Driver: mouhid.sys, 7/10/2015 11:59:39, 32256 bytes
| | | Driver: mouclass.sys, 7/10/2015 11:59:39, 59232 bytes

 

[Mellon Head]

A hardware reserved amount that big usually means that the new RAM is not in its socket properly, or it is not compatible.

 

[DraganR]

ram is the same manifacturer as the last one and i have put it right chekd a couple of times

 

[ThrashZone]

Hi,
Remove the old ram and just insert the new and see what happens.
Manufacture make all types of ram so just because it's the same manufacture means very little

Take pictures of each stick there is a label on the sticks those labels should be identical if it's the same ram.

 

[DraganR]

first i was having 2X1 gb and it says usable 1.43 Gb and i didnt get many atention bebcause i taugh ok system need a couple of memory ram and then i installed a 2X2 gb and now it says 1.47 usable

 

[ThrashZone]

Was just the new ram installed and the old removed or what :/

 

[DraganR]

with old and new ram there is small usable ram