Solved Having bsods relating to ntoskrnl.exe+75c00

[Dan82]

Hello all,

My first post here but was looking for a forums that is good with bsod help this seems the best.

Anyway i have a custom built new Haswell system that is bsod randomly, usually if watching a film/playing games but today did idle in windows.

The bsods always seem related to ntoskrnl.exe and some have mentioned nvidia files too however reverting back to an older driver didn't stop them.Did a windows reinstall nothing changed, have done Memtest86 reported no errors.

I've attached the needed file to my post for you guys to take a look,

Thanks

Dan

 

[Northernsoul55]

Hi,

Your logs show a few misbehaving drivers, Nvidia and Creative:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 19, {20, fffffa80104d5080, fffffa80104d51c0, 4140008}
Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : [COLOR=red]nvlddmkm.sys[/COLOR] ( nvlddmkm+1beced )

STOP 0x00000019: BAD_POOL_HEADER
Usual causes: Device driver

As you have tried the latest version and rolling back your Nvidia drivers without success
please try this known stable version:

1. Download and install :ar: Driver Fusion.
2. Reboot the computer in :ar: Advanced Boot Options, safe mode.
3. Search Driver Fusion in your start menu, and remove all components of your nVidia display driver.
4. If it says the free version of Driver Fusion cannot remove all the elements, stop there and follow:
:ar: Drivers - Clean Left over Files after Uninstalling
5. Boot normally now. Go to :ar: Drivers - Download NVIDIA Drivers, Drivers > Beta and Legacy;
6. Search there with your cards particulars for :ar: GeForce 306.23 Driver, dated 13.9.2012 and install it.

Stress test the Graphics Card using Furmark:

:ar: Video Card - Stress Test with Furmark

Also please update this driver:

Driver: [COLOR=red]ha20x22k.sys[/COLOR]
Refers to: Creative Technology Audigy

Support: :ar: Creative Worldwide Support
------------------------------------------------------------------------

Also this driver pre-dates Windows 7 and should be removed by uninstalling the program Corsair:

CorsairLINK_HardwareMonitor.sys Sat Jul 26 14:29:37 2008

How many passes did you run Memtest for?

cheers

Dave

 

[Dan82]

Thanks will try those and report back.

It passed 7 tests not sure if that's enough? 0 errors.

I also got this bsod reported by whocrashed around 1h ago:

Dump File : 071713-10545-01.dmp
Crash Time : 17/07/2013 10:09:12
Bug Check String : CACHE_MANAGER
Bug Check Code : 0x00000034
Parameter 1 : 00000000`00050853
Parameter 2 : fffff880`05f0b488
Parameter 3 : fffff880`05f0ace0
Parameter 4 : fffff800`02eab939
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75c00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18113 (win7sp1_gdr.130318-1533)
Processor : x64
Crash Address : ntoskrnl.exe+75c00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071713-10545-01.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 293,072
Dump File Time : 17/07/2013 10:09:57

 

[Dan82]

I have an auzentech forte 7.1 soundcard so not sure how to update the driver via the link you provided?Also should i just remove CosairLink?(need a version that's fine to use as it's important for my cooler)

Can't seem to enable SLI in those drivers 306.23 too....no option to?

Done all the other steps fine.

Thanks

 

[Dan82]

Removed all nvidia files with fusion+driver sweeper, installed 314.22 drivers as they allowed me to enable sli and supposed to be stable/reliable.

Uninstalled CorsairLink.(need a version that is fine to use though)

So all i need to do is update the sound driver which i am unsure of, i downloaded the driver from Auzentech site which was dated 2011 and it was the latest one sadly.

 

[Northernsoul55]

Hi,

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck 34, {50853, fffff88005f0b488, fffff88005f0ace0, fffff80002eab939}
Probably caused by : memory_corruption ( nt!MiRestoreTransitionPte+109 )
Followup: MachineOwner
---------
4: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
[COLOR=red]CACHE_MANAGER[/COLOR] (34)

Yes I saw that error in your logs.

STOP 0x00000034: CACHE_MANAGER
Usual causes: Insufficient physical memory, Indexing, Device driver

This indicates that a problem occurred in the file system's cache manager.

Cause
One possible cause of this bug check is depletion of nonpaged pool memory. If the
nonpaged pool memory is completely depleted, this error can stop the system.
However, during the indexing process, if the amount of available nonpaged pool
memory is very low, another kernel-mode driver requiring nonpaged pool memory
can also trigger this error.

Resolving the Problem

To resolve a nonpaged pool memory depletion problem: Add new physical memory to
the computer. This will increase the quantity of nonpaged pool memory available
to the kernel.
----------------------------------------------------------------------------------

As you have 16GB of RAM (sufficient) and I have Identified the drivers,
I left it out of my last analysis to see the result of the driver updates.
----------------------------------------------------------------------------------
For the creative driver, you have the program Creative installed:
Startmenu/Programs/Creative

You will need to update this program, by removing then reinstalling latest version.
Or if you no longer require it, just uninstall:

:ar: http://www.sevenforums.com/tutorials/77761-programs-features-uninstall-change-program.html
----------------------------------------------------------------------------------
Yes just remove the Cosair program, then see if there is a newer version available:

:ar: http://www.corsair.com/en/corsair-link.html
----------------------------------------------------------------------------------

If your overclocking STOP. At least for now until the problem is resolved.

The 306.23 drivers are a stable driver, to test to see if your graphics card
can run without crashing, I would leave SLI disabled for now and install and test
both cards separately.
Sometimes you may need to reinstall the driver again in order for SLI to work, or it
may not be SLI Compatible, Im uncertain.

Does device manager see both your cards btw?
----------------------------------------------------------------------------------

Run memtest again, following this tutorial.
Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
:ar: http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

   Tip

Run these tests overnight, and pay particular attention to number 3

The goal is to test all the RAM sticks and all the motherboard slots.

cheers
Dave

 

[Dan82]

The 314.22 drivers have the sli option, both cards were picked up in 306.23 but it had no sli option which has happened for people.Device manager shows both fine too now.

I uninstalled Creative Media Source plus the 2 Creative Live files(Dolby Digital and something else forgot name of but 2nd gave me a bsod after uninstalling saying a register error?).The bsod was:

Dump File : 071713-10545-03.dmp
Crash Time : 17/07/2013 15:40:43
Bug Check String : REGISTRY_ERROR
Bug Check Code : 0x00000051
Parameter 1 : 00000000`00000001
Parameter 2 : fffff8a0`00024010
Parameter 3 : 00000000`010af000
Parameter 4 : 00000000`00000374
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+75c00
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18113 (win7sp1_gdr.130318-1533)
Processor : x64
Crash Address : ntoskrnl.exe+75c00
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\071713-10545-03.dmp
Processors Count : 8
Major Version : 15
Minor Version : 7601
Dump File Size : 293,000
Dump File Time : 17/07/2013 15:41:26

I uninstalled CorsairLink for now, i've downloaded latest version i think but not installed yet.

I will run memtest overnight, anything else i should do now?(i still have a two creative folders on main hd but has auzentech forte folder inside one but not sure if anything else needs to be removed)

Thanks

 

[Northernsoul55]

Good work...and thanks for the feedback. Hopefully those 314.22 drivers will
remain stable. If you have Nividia Updater running, best to disable as it will
at some point update your drivers again to the latest.
Interesting that the 306.23 drivers don't support SLI, I learned something

Post up the latest log and I will take a look at it for you.:

C:\Windows\Minidump\071713-10545-03.dmp


STOP 0x00000051: REGISTRY_ERROR
Usual causes: Hardware failure, File system corruption, Security issues

Did you test both GPU's with Furmark?

Run SFC to check the integrity of all Windows 7 system files:
Click on the Start > Type in search cmd
Right click cmd at top and Run as Administrator
Type SFC /scannow at the prompt
(Note: there is a space between SFC and /scannow)

:ar: http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

   Note

Select option two. If any problems are found, run the scan 3 times and immediately reboot the computer after each scan.

Also ensure you have all the latest Windows Updates installed.

Cheers

Dave

 

[Dan82]

Yeah furmark went through fine for about 10mins, should be enough, enabled it to 1920x1080 res and 8xmsaa too gpus hit 99% useage each.

The latest minidmp is attached now below.

I did the SFC scan thing got an error about some corrupted files with details being included in CBS.log

What shall i do from here? reboot and do scan again or is there any way to fix it?(it has given me no options too)

Thanks

 

[Northernsoul55]

Run SFC three times with immediate reboot inbetween, if it doesn't fix (chances are it may well not)
then post up the CBSlogs after it has ran.

In the meantime I will look at your latest log.

cheers

Dave

 

[Dan82]

Ok ran it three times, didn't repair, i've attached the log below.

Are those creative folders ok to keep still on the hd? i removed the creative media source and files via uninstall programmes in control panel....same with CorsairLink not sure if either is enough?

Thanks

 

[Northernsoul55]

Thanks for the CBSlogs.

Your logs still show the Creative driver is still present on the system (ha20x22k.sys)
which is contributing to your BSOD's. This needs uninstalled.

I also found this driver:

Driver: [COLOR=red]xusb21.sys[/COLOR]
Dated: Thu Aug 13 23:10:17 2009
Refers to: XBox USB wireless controller 
BSOD issues in Win7 with 2009 driver (found in mid-2012)

Update: :ar: Software Downloads | Microsoft Hardware

I will have to ask another member to look at your CBSlogs for you. Not my field I'm afraid.
But you will be in good hands

cheers

Dave

 

[Dan82]

How can i uninstall the creative driver?

Thanks

 

[Northernsoul55]

Hi,

You can use Revo Uninstaller if you wish May make life easier.

Revo Uninstaller
Download and install Revo Uninstaller free from here: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems

Opt for "Advanced Mode" and uninstall the Creative software (also delete the leftover registry entries).
Let me know how you get on.
Cheers
Dave

 

[Dan82]

Can't see an advanced mode, only hunter mode? or do i download the 30 days free trial one?

Thanks again

 

[Northernsoul55]

Sorry, you have to click on the Options Tab

 

[Dan82]

In options tab i see uninstaller and junk cleaner with various options.

I set an option that showers updates/components installed, i see creative icons which i just right click each and uninstall? how i clean registry of them? CCleaner? (can't see the option in this)

Thanks

 

[Northernsoul55]

Yes just right click and uninstall, and once you do it will give you options
to clean left over entries. (The very bottom one I think).

You will see Advanced Mode in Options under General
as in the pic

View attachment 276897

Yes you can use CCleaner, but Revo will do it for you also

cheers

Dave

 

[Dan82]

The ha20x22k.sys file was on the system still because it was in a downloaded folder in documents library for some odd reason must of forgot to delete it lol.(i put it in startup searchbar and nothing appears now)

I've deleted all creative files using that programme on advanced mode, reboot on each about 4 times total and kept the X-Fi Forte driver for my card.

Is there anything else i should do? or should i try a game like Battlefield 3 for an hour?(this game always crashed before your help and usually after about 10-20mins)

 

[Northernsoul55]

While we are waiting for someone to look at your CBSlogs
(please be patient as these guys are usually pretty busy and also sometimes eat )

I would suggest running a couple of tests, just for elimination purposes, as the latest crash was
a blue screen [ntoskrnl.exe].
The file basically deals with your computers memory which includes, Hard Drive and RAM.

Run memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

:ar: http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

   Tip

Run these tests overnight, pay particular attention to Item number 3 in the tutorial

Run chkdsk in an elevated command prompt in order to check for file system errors and bad sectors on your HDD:

• Click on Start>Type in search cmd
• Right click cmd and Run as Administrator
• At the command prompt please type: chkdsk /f/r
  (There is a space between chkdsk and /f/r)

:ar: Chkdsk Tutorial

Post back any results, if no errors found then test the system, play games, use normally
and see if the issue is resolved, if you experience a new crash, post up the logs.

Cheers

Dave