Help and Support does nothing

[Hambone1]

Windows 7 64 Ultimate. I click Help and support and nothing happens, I also tried windows+ F1 and nothing at all. Nothing new on system for quite some time.

 

[maxie]

Hi Welcome to Seven Forums .. Do a System Scan and report back the details please ...

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Also check this Link ...


Error opening Help in Windows-based programs: "Feature not included" or "Help not supported"

 

[Hambone1]

Sorry I forgot to mention that I did that before posting and nothing came up. I mean it ran the scan then the command prompt screen closed when done.

 

[Boozad]

Do you have Service Pack 1 installed?

 

[Hambone1]

Yes, some time ago.

 

[Hambone1]

I read someplace to see if it was turned on in services so I went to check and get the error in the picture right when I click services and Help and Support is not listed there either. I just noticed I'm also unable to create another user account.

 

[derekimo]

Sorry I forgot to mention that I did that before posting and nothing came up. I mean it ran the scan then the command prompt screen closed when done.

That is not the usual response from an SFC scan.

Did you run the http://www.sevenforums.com/tutorials/783-elevated-command-prompt.html ?

http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

Normally, it will tell you if it found integrity violations and it fixed them or it couldn't fix them, or no integrity violations were found.

You will then have to close it yourself, it doesn't close itself.

 

[Hambone1]

Ok ran again and said found some but could not fix them all.

 

[derekimo]

You can try running it again, that may or may not fix them.

The other options are to upload the CBS logs and see if someone can help you out.

Or a http://www.sevenforums.com/tutorials/3413-repair-install.html

 

[Hambone1]

will try but How do I upload CBS logs?

 

[derekimo]

will try but How do I upload CBS logs?

You can find them here, C:\Windows\Logs\CBS

Just copy them to the desktop and zip them up, if they are bigger that 8MB you'll have to upload them to something like OneDrive.

If they are under 8MB you can attach them using the paperclip in one of your posts.

 

[Hambone1]

Here are the CBS logs.

 

[derekimo]

I've asked someone to look at them for you, it might be a while though.

 

[tom982]

That's odd, I'm not seeing any errors in your CBS log at all. Can you download and install the System Update Readiness Tool please?

Download System Update Readiness Tool for Windows 7 for x64-based Systems (KB947821) [May 2014] from Official Microsoft Download Center

Then run SFC again:

SFC Scan

1. Click on the Start
   
   button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following commands into it, press enter after each
   
   sfc /scannow
   
   Wait for this to finish before you continue
   
   copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
   copy %windir%\logs\cbs\CheckSUR.persist.log "%userprofile%\Desktop\surt.txt"
   
   
4. This will create two files, cbs.txt and surt.txt on your Desktop. Please attach these to your next post.

Tom

 

[Hambone1]

Ok, I installed the update and ran sfc /scan now. and here is the files you wanted.

 

[tom982]

Are you sure SFC is detecting errors? There's no problems at all in your log

Can you take a screenshot of what SFC says when it finishes please? Attach this to your next post.

Tom

 

[Hambone1]

Here you go just ran it again.

 

[Hambone1]

I guess no one has a clue.

 

[andrew129260]

I suggest running a repair install

http://www.sevenforums.com/tutorials/3413-repair-install.html

You will not lose any programs or files. Still should make a backup before doing so however.

 

[Hambone1]

Tried and won't run gets error.