Help! Mocaflix virus

[tmoainp]

I have the websearch.mocaflix page when I begin Google Chrome. How do I get rid of it as I have heard that it can change/memorise passwords and so can be used to hack accounts etc.

I would appreciate it if someone can offer a solution. Thanks

 

[Jacee]

Download AdWareCleaner AdwCleaner Download to your desktop
1.Right-click on adwcleaner.exe and select Run As Administrator to launch the application.
2.Click on Delete button.
3.Confirm each time with OK.
4.Your computer will be rebooted automatically. A text file will open after the restart. Please post the content of that logfile in your reply.
Note: You can find the logfile at C:\AdwCleaner[Sn].txt as well - n is the order number.

 

[tmoainp]

# AdwCleaner v2.009 - Logfile created 11/26/2012 at 21:49:25
# Updated 24/11/2012 by Xplode
# Operating system : Windows 7 Home Premium (64 bits)
# User : Thomas - THOMAS-SPC
# Boot Mode : Normal
# Running from : C:\Users\Thomas\Downloads\AdwCleaner.exe
# Option [Delete]


***** [Services] *****

Stopped & Deleted : RelevantKnowledge

***** [Files / Folders] *****

Deleted on reboot : C:\Program Files (x86)\RelevantKnowledge
File Deleted : C:\user.js
Folder Deleted : C:\Program Files (x86)\Ask.com
Folder Deleted : C:\Program Files (x86)\Conduit
Folder Deleted : C:\Program Files (x86)\ConduitEngine
Folder Deleted : C:\Program Files (x86)\SweetIM
Folder Deleted : C:\Program Files (x86)\TV_Bar_1.2
Folder Deleted : C:\ProgramData\Babylon
Folder Deleted : C:\ProgramData\InstallMate
Folder Deleted : C:\ProgramData\Microsoft\Windows\Start Menu\Programs\RelevantKnowledge
Folder Deleted : C:\ProgramData\Premium
Folder Deleted : C:\ProgramData\SweetIM
Folder Deleted : C:\Users\Other\AppData\LocalLow\AskToolbar
Folder Deleted : C:\Users\Other\AppData\LocalLow\Conduit
Folder Deleted : C:\Users\Other\AppData\LocalLow\ConduitEngine
Folder Deleted : C:\Users\Other\AppData\LocalLow\PriceGong
Folder Deleted : C:\Users\Other\AppData\LocalLow\SweetIM
Folder Deleted : C:\Users\Other\AppData\LocalLow\TV_Bar_1.2
Folder Deleted : C:\Users\Thomas\AppData\Local\APN
Folder Deleted : C:\Users\Thomas\AppData\Local\Google\Chrome\User Data\Default\Extensions\jcdgjdiieiljkfkdcloehkohchhpekkn
Folder Deleted : C:\Users\Thomas\AppData\Local\Google\Chrome\User Data\Default\Extensions\mkndcbhcgphcfkkddanakjiepeknbgle
Folder Deleted : C:\Users\Thomas\AppData\Local\Google\Chrome\User Data\Default\Extensions\ogccgbmabaphcakpiclgcnmcnimhokcj
Folder Deleted : C:\Users\Thomas\AppData\LocalLow\AskToolbar
Folder Deleted : C:\Users\Thomas\AppData\LocalLow\Conduit
Folder Deleted : C:\Users\Thomas\AppData\LocalLow\ConduitEngine
Folder Deleted : C:\Users\Thomas\AppData\LocalLow\PriceGong
Folder Deleted : C:\Users\Thomas\AppData\LocalLow\TV_Bar_1.2
Folder Deleted : C:\Users\Thomas\AppData\Roaming\Babylon
Folder Deleted : C:\Windows\Installer\{86D4B82A-ABED-442A-BE86-96357B70F4FE}

***** [Registry] *****

Key Deleted : HKCU\Software\APN
Key Deleted : HKCU\Software\AppDataLow\Software\AskToolbar
Key Deleted : HKCU\Software\AppDataLow\Software\Conduit
Key Deleted : HKCU\Software\AppDataLow\Software\conduitEngine
Key Deleted : HKCU\Software\AppDataLow\Software\PriceGong
Key Deleted : HKCU\Software\AppDataLow\Software\TV_Bar_1.2
Key Deleted : HKCU\Software\AppDataLow\Toolbar
Key Deleted : HKCU\Software\Ask.com
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{30F9B915-B755-4826-820B-08FBA6BD249D}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{70A38074-97A6-45DA-B1A1-34B0A34DC3FF}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{7EFFCB0A-60EA-4B62-9525-3280C08FB422}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{30F9B915-B755-4826-820B-08FBA6BD249D}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{70A38074-97A6-45DA-B1A1-34B0A34DC3FF}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{7EFFCB0A-60EA-4B62-9525-3280C08FB422}
Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\{79A765E1-C399-405B-85AF-466F52E918B0}
Key Deleted : HKCU\Software\vShare
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{043C5167-00BB-4324-AF7E-62013FAEDACF}
Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{0ECDF796-C2DC-4D79-A620-CCE0C0A66CC9}
Key Deleted : HKLM\Software\APN
Key Deleted : HKLM\Software\AskToolbar
Key Deleted : HKLM\Software\Babylon
Key Deleted : HKLM\SOFTWARE\Classes\AppID\GenericAskToolbar.DLL
Key Deleted : HKLM\SOFTWARE\Classes\AppID\NCTAudioCDGrabber2.DLL
Key Deleted : HKLM\SOFTWARE\Classes\Conduit.Engine
Key Deleted : HKLM\SOFTWARE\Classes\GenericAskToolbar.ToolbarWnd
Key Deleted : HKLM\SOFTWARE\Classes\GenericAskToolbar.ToolbarWnd.1
Key Deleted : HKLM\SOFTWARE\Classes\Installer\Features\A28B4D68DEBAA244EB686953B7074FEF
Key Deleted : HKLM\SOFTWARE\Classes\Installer\Products\A28B4D68DEBAA244EB686953B7074FEF
Key Deleted : HKLM\SOFTWARE\Classes\Installer\UpgradeCodes\F928123A039649549966D4C29D35B1C9
Key Deleted : HKLM\SOFTWARE\Classes\MediaPlayer.GraphicsUtils
Key Deleted : HKLM\SOFTWARE\Classes\MediaPlayer.GraphicsUtils.1
Key Deleted : HKLM\SOFTWARE\Classes\MgMediaPlayer.GifAnimator
Key Deleted : HKLM\SOFTWARE\Classes\MgMediaPlayer.GifAnimator.1
Key Deleted : HKLM\SOFTWARE\Classes\Prod.cap
Key Deleted : HKLM\SOFTWARE\Classes\sim-packages
Key Deleted : HKLM\SOFTWARE\Classes\SWEETIE.IEToolbar
Key Deleted : HKLM\SOFTWARE\Classes\SWEETIE.IEToolbar.1
Key Deleted : HKLM\SOFTWARE\Classes\sweetim_urlsearchhook.toolbarurlsearchhook
Key Deleted : HKLM\SOFTWARE\Classes\sweetim_urlsearchhook.toolbarurlsearchhook.1
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar.CT2642704
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar3.sweetie
Key Deleted : HKLM\SOFTWARE\Classes\Toolbar3.sweetie.1
Key Deleted : HKLM\Software\Conduit
Key Deleted : HKLM\Software\conduitEngine
Key Deleted : HKLM\Software\Iminent
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\MyBabylontb_RASAPI32
Key Deleted : HKLM\SOFTWARE\Microsoft\Tracing\MyBabylontb_RASMANCS
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\SweetIM.exe
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{7EFFCB0A-60EA-4B62-9525-3280C08FB422}
Key Deleted : HKLM\Software\TV_Bar_1.2
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{00000000-6E41-4FD3-8538-502F5495E5FC}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{30F9B915-B755-4826-820B-08FBA6BD249D}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{70A38074-97A6-45DA-B1A1-34B0A34DC3FF}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Classes\CLSID\{7EFFCB0A-60EA-4B62-9525-3280C08FB422}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\jcdgjdiieiljkfkdcloehkohchhpekkn
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\mkndcbhcgphcfkkddanakjiepeknbgle
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Google\Chrome\Extensions\ogccgbmabaphcakpiclgcnmcnimhokcj
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{1015E3C2-A1CE-44B5-9740-3CF53FDFFB43}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Low Rights\ElevationPolicy\{CD450D2D-A7E3-4E02-A3D5-96B0AB4F6E5F}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{30F9B915-B755-4826-820B-08FBA6BD249D}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{70A38074-97A6-45DA-B1A1-34B0A34DC3FF}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{2F603A45-D956-496B-81B5-50D782424976}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{86D4B82A-ABED-442A-BE86-96357B70F4FE}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{889DF117-14D1-44EE-9F31-C5FB5D47F68B}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{B85C4CB2-B352-4BD8-818C-BCE353599107}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{D08D9F98-1C78-4704-87E6-368B0023D831}
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\conduitEngine
Key Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\TV_Bar_1.2 Toolbar
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\A28B4D68DEBAA244EB686953B7074FEF
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{2F603A45-D956-496B-81B5-50D782424976}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{889DF117-14D1-44EE-9F31-C5FB5D47F68B}
Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{B85C4CB2-B352-4BD8-818C-BCE353599107}
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{043C5167-00BB-4324-AF7E-62013FAEDACF}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{30F9B915-B755-4826-820B-08FBA6BD249D}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\Toolbar\WebBrowser [{70A38074-97A6-45DA-B1A1-34B0A34DC3FF}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{00000000-6E41-4FD3-8538-502F5495E5FC}]
Value Deleted : HKCU\Software\Microsoft\Internet Explorer\URLSearchHooks [{70A38074-97A6-45DA-B1A1-34B0A34DC3FF}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\URLSearchHooks [{70A38074-97A6-45DA-B1A1-34B0A34DC3FF}]
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [ApnUpdater]
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [SweetIM]
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run [Sweetpacks Communicator]
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs [C:\Program Files (x86)\SweetIM\Toolbars\Internet Explorer\mgHelperApp.exe]
Value Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs [C:\Program Files (x86)\SweetIM\Toolbars\Internet Explorer\mgToolbarProxy.dll]
Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{30F9B915-B755-4826-820B-08FBA6BD249D}]
Value Deleted : HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Toolbar [{70A38074-97A6-45DA-B1A1-34B0A34DC3FF}]

***** [Internet Browsers] *****

-\\ Internet Explorer v9.0.8112.16421

Replaced : [HKLM\SOFTWARE\Wow6432Node\Microsoft\Internet Explorer\Main - Start Page] = hxxp://home.sweetim.com/?crg=3.1010000.10011&barid={24C6C95F-22D4-11E2-B9B9-00269E4C4E67} --> hxxp://www.google.com

-\\ Google Chrome v23.0.1271.64

File : C:\Users\Thomas\AppData\Local\Google\Chrome\User Data\Default\Preferences

[OK] File is clean.

*************************

AdwCleaner[S1].txt - [10164 octets] - [26/11/2012 21:49:25]

########## EOF - C:\AdwCleaner[S1].txt - [10225 octets] ##########

 

[Jacee]

Let's flush the DNS cache and restore MS's Hosts file.

Copy and paste these lines in Note pad.

@Echo on
pushd\windows\system32\drivers\etc
attrib -h -s -r hosts
echo 127.0.0.1 localhost>HOSTS
attrib +r +h +s hosts
popd
ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset all
netsh int ip reset all
shutdown -r -t 1
del %0

Save as flush.bat to your desktop.

Vista and Windows 7... right click the .bat file and choose to run as Administrator. Your computer will reboot itself.

Tell me if you're still being redirected.

 

[tmoainp]

Let's flush the DNS cache and restore MS's Hosts file.

Copy and paste these lines in Note pad.

@Echo on
pushd\windows\system32\drivers\etc
attrib -h -s -r hosts
echo 127.0.0.1 localhost>HOSTS
attrib +r +h +s hosts
popd
ipconfig /release
ipconfig /renew
ipconfig /flushdns
netsh winsock reset all
netsh int ip reset all
shutdown -r -t 1
del %0

Save as flush.bat to your desktop.

Vista and Windows 7... right click the .bat file and choose to run as Administrator. Your computer will reboot itself.

Tell me if you're still being redirected.

Sorry do I C + P that into the notepad that was automatically opened??? And do i put it above/below the stuff that is already there?? Sorry bit of a noob but I really really appreciate your help thanks

 

[Jacee]

Copy and paste the bolded text in the note pad window. Next, click on file, then "save as" flush.bat.

The .bat file icon on your desk will look like a 'gear'. Right click on it and choose to run as administrator.

 

[tmoainp]

Okay I deleted everything in the notepad file and copied in your bold stuff, I saved it as the flush.bat file and a black window thing came up with write writing that like scrolled down and then my laptop shut down and restarted and everything seems fine.

 

[Jacee]

That's what it was supposed to do!!

If you haven't scanned with Malwarebytes' Anti-malware, then please do this...

Download (free version) Malwarebytes' Anti-Malware to your desktop
Malwarebytes Anti-Malware Download
* Double-click mbam-setup.exe and follow the prompts to install the program.Right click to run as Administrator, using Windows 7 or Vista.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad. Please save it to a convenient location. Copy and Paste that log into your next reply.

 

[tmoainp]

That's what it was supposed to do!!

If you haven't scanned with Malwarebytes' Anti-malware, then please do this...

Download (free version) Malwarebytes' Anti-Malware to your desktop
Malwarebytes Anti-Malware Download
* Double-click mbam-setup.exe and follow the prompts to install the program.Right click to run as Administrator, using Windows 7 or Vista.
* At the end, be sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
* If an update is found, it will download and install the latest version.
* Once the program has loaded, select Perform full scan, then click Scan.
* When the scan is complete, click OK, then Show Results to view the results.
* Be sure that everything is checked, and click Remove Selected.
* When completed, a log will open in Notepad. Please save it to a convenient location. Copy and Paste that log into your next reply.

okay i'll do that I'm gonna have to go to bed soon though Up early tomorrow so I may no see your next reply until early tomorrow

 

[Jacee]

I want to see your next reply

 

[tmoainp]

I want to see your next reply

I had to pause the scan overnight and have just restarted it but have to leave for work soon so i will leave it scanning and post the results this evening

 

[tmoainp]

Finally completed

Malwarebytes Anti-Malware (Trial) 1.65.1.1000
Malwarebytes : Free anti-malware download

Database version: v2012.11.26.09

Windows 7 x64 NTFS
Internet Explorer 9.0.8112.16421
Thomas :: THOMAS-SPC [administrator]

Protection: Enabled

26/11/2012 22:58:19
mbam-log-2012-11-26 (22-58-19).txt

Scan type: Full scan (C:\|D:\|E:\|)
Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
Scan options disabled: P2P
Objects scanned: 536101
Time elapsed: 2 hour(s), 21 minute(s), 34 second(s)

Memory Processes Detected: 0
(No malicious items detected)

Memory Modules Detected: 0
(No malicious items detected)

Registry Keys Detected: 0
(No malicious items detected)

Registry Values Detected: 0
(No malicious items detected)

Registry Data Items Detected: 0
(No malicious items detected)

Folders Detected: 7
C:\ProgramData\27065525 (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\ProgramData\42474627 (Rogue.Multiple) -> Quarantined and deleted successfully.
C:\Program Files (x86)\RelevantKnowledge (PUP.Spyware.MarketScore) -> Quarantined and deleted successfully.
C:\Program Files (x86)\RelevantKnowledge\firefox (PUP.Spyware.MarketScore) -> Quarantined and deleted successfully.
C:\Program Files (x86)\RelevantKnowledge\firefox\resources (PUP.Spyware.MarketScore) -> Quarantined and deleted successfully.
C:\Program Files (x86)\RelevantKnowledge\firefox\resources\dpjs (PUP.Spyware.MarketScore) -> Quarantined and deleted successfully.
C:\Program Files (x86)\RelevantKnowledge\firefox\resources\dpjs\data (PUP.Spyware.MarketScore) -> Quarantined and deleted successfully.

Files Detected: 1
C:\Users\Thomas\Downloads\VZOchat_Setup.exe (PUP.BundleInstaller.BI) -> Quarantined and deleted successfully.

(end)

 

[Jacee]

Download CKScanner by askey127 from HERE
Important - Save it to your desktop.
Doubleclick CKScanner.exe and click Search For Files.
After a very short time, when the cursor hourglass disappears, click Save List To File.
A message box will verify the file saved.
Double-click the CKFiles.txt icon on your desktop and copy/paste the contents in your next reply.

Download Security Check by screen317 from http://screen317.spywareinfoforum.org/
Save it to your Desktop.
Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
A Notepad document should open automatically called checkup.txt; please post the contents of that document.


Please post both logs in your next reply.

 

[tmoainp]

CKScanner 2.1 - Additional Security Risks - These are not necessarily bad
scanner sequence 3.RP.11.NLNAJJ
----- EOF -----


Results of screen317's Security Check version 0.99.56
Windows 7 x64 (UAC is enabled)
Out of date service pack!!
Internet Explorer 9
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
Norton 360
WMI entry may not exist for antivirus; attempting automatic update.
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.65.1.1000
TuneUp Utilities 2012
TuneUp Utilities Language Pack (en-GB)
Java(TM) 6 Update 17
Java version out of Date!
Adobe Flash Player 10 Flash Player out of Date!
Adobe Flash Player 11.3.300.262 Flash Player out of Date!
Adobe Reader 9 Adobe Reader out of Date!
Google Chrome 21.0.1180.83
Google Chrome 21.0.1180.89
Google Chrome 22.0.1229.79
Google Chrome 22.0.1229.92
Google Chrome 22.0.1229.94
Google Chrome 23.0.1271.64
````````Process Check: objlist.exe by Laurent````````
Norton ccSvcHst.exe
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbamgui.exe
Malwarebytes' Anti-Malware mbamscheduler.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 5%
````````````````````End of Log``````````````````````

 

[Jacee]

As you can see, there are a few applications that need to be updated! Java and Adobe are are vulnerable to malware attacks when they're out-dated.

 

[tmoainp]

As you can see, there are a few applications that need to be updated! Java and Adobe are are vulnerable to malware attacks when they're out-dated.

How do i update them??

Then when i have updated them is it fixed??

 

[C-11]

Uninstall Java & Flash. Restart & install new versions.
How do I uninstall Java on my Windows computer ?
Java Downloads for All Operating Systems Download the Windows Offline (32-bit)

Uninstall Flash Player | Windows Download the uninstaller (674 KB)
Download Flash Player 11.5.502.110 (IE) - FileHippo.com Internet Explorer
Download Flash Player 11.5.502.110 (Non-IE) - FileHippo.com Firefox

To check for updates to Adobe Reader:
Close all programs and windows.

Open Adobe Reader (click on "Start". Click on "Programs". Click on "Adobe Reader"). When Adobe Reader is loaded, click on "Help". Click on "Check for updates now" (or "Updates").
You will see available updates in the left window. Select any updates or critical items in the left window and click the "Add" icon between the windows. When you have selected all the necessary updates, click on the "Update" icon at the bottom. The system will start processing the update. If there are more that 2 or more updates, you will probably have to reboot between updates.
When done, close all windows.
You can get the latest version of Adobe Reader here.

You should have SP1 on Windows 7.
Windows Update - Microsoft Windows

1. Open Windows Update by clicking the Start button
   
   . In the search box, type Update, and then, in the list of results, click Windows Update.
2. In the left pane, click Check for updates, and then wait while Windows looks for the latest updates for your computer.
3. If you see a message telling you that important updates are available, or telling you to review important updates, click the message to view and select the important updates to install.
4. In the list, click the important updates for more information. Select the check boxes for any updates that you want to install, and then click OK.
5. Click Install updates.
   Read and accept the license terms, and then click Finish if the update requires it.
   
   If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

Repeat above till you have no more updates.

Plug-ins - Google Chrome Help

 

[Layback Bear]

Just a little added thought.
TuneUp Utilities 2012 will be a problem also.

 

[Jacee]

Update Java:

• Download the latest version of Java Runtime Environment (JRE) 7u9 This will include your X64 OS.
  Java SE Downloads
• Scroll over to the right (JRE) *** see attachment below
• Click the "Download" button to the right.
• Check the box that says: "Accept License Agreement".
• The page will refresh.
• Click on the link to download Windows Offline Installation with or without Multi-language and save to your desktop.
• Close any programs you may have running - especially your web browser.
• Go to Start > Control Panel double-click on Add/Remove programs and remove all older versions of Java.
  [*]Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  [*]Click the Remove or Change/Remove button.
  [*]Repeat as many times as necessary to remove each Java versions.
• Reboot your computer once all Java components are removed.
• Then from your desktop double-click on jre-7u9-windows-i586-p.exe to install the newest version.

 

[njofler]

Help!

Can you help me please, I have the same problem and it isnt going away.
I did everything you put here and did everything that you said, but it isnt going away from my Google Chrome.

Is there any other solution?