Help please - Multiple BSOD W7 64

[hannibal]

Hiya-Quick update,

No BSODs for a couple of days now. Opened up the machine and cleaned a load of dust and accumulated-god-knows-what from both the GPU and CPU fans and heatsinks and the temperatures are better. GPU is not going higher than 88C now on Furmark which according to ATI forums is within acceptable operating temps.

Also ran Prime 95 for 7 hours with no errors on the Small FFTs test (seeing as how the memtest came up with no errors either).

Hopefully it's all sorted now! Many thanks,

Cheers and if any more problems I will post.

 

[hannibal]

Hey folks-Thought I would provide an update as a warning. I asked the people who built my PC to tell me the correct settings for the memory bios and while I was there they suggested using PCWizard to check on the temps.

Within 2 minutes of having pcwizard on system and running it, it caused two BSODs (NTFS.SYS 0x24 and NDIS.SYS 0x3B). As soon as I could I uninstalled pcwizard and it's been OK since. So just to warn that unless it is a coincidence, that PCwizard does not play nice with W764!

Have attached dumpfiles in case anyone thinks it may be due to something else.

Does anyone know any all in one system and temp etc monitor software that is safe please? Thanks!

PS-Have just run the performance monitor to put in the crash zip and I thought I had removed ipodrv but it is saying this: "The device, iPodDrv, is reporting "tv_ConfigMgrErr24". This device will not be available until the issue is resolved. The Plug and Play ID for this device is ROOT\LEGACY_IPODDRV\0000"

Should I be concerned? I removed a programme called doubletwist for my HTC phone that works like itunes for the android as I thought this might be using it, and am now using my xp netbook to manage the music on my phone. It's odd because I do have an ipod and itunes too, and the ipod works fine so I can't think this ipoddrv is referring to the ipod as it works fine? Confused :huh:

PPS-sfc/scannow came up with no errors, again.

 

[usasma]

Recently PCWizard has been showing up in memory dump files with a greater frequency.
While this isn't a definitive diagnosis - it does cause us to wonder about it.

iPoDrv.sys is a component of DoubleTwist. If you've uninstalled that program and the device still resides on your system - just go to C:\Windows\System32\drivers and rename it from .sys to .BAK That will prevent it from loading.

There's nothing unusual in the memory dumps, so I'd agree with you that it's the PCWizard stuff.
I use SpeedFan to monitor my temps. It's free from here: Download SpeedFan - Access temperature sensor in your computer

BSOD BUGCHECK SUMMARY

[font=lucida console]
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Fri Mar  4 06:10:03.471 2011 (UTC - 5:00)
System Uptime: 0 days 0:01:31.250
Probably caused by : Ntfs.sys ( Ntfs!NtfsAcquireFcbWithPaging+12d )
DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT
PROCESS_NAME:  MsMpEng.exe
BUGCHECK_STR:  0x24
FAILURE_BUCKET_ID:  X64_0x24_Ntfs!NtfsAcquireFcbWithPaging+12d
Bugcheck code 00000024
Arguments 00000000`001904fb fffff880`090df678 fffff880`090deed0 fffff880`012658ad
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``
Built by: 7601.17514.amd64fre.win7sp1_rtm.101119-1850
Debug session time: Fri Mar  4 06:07:06.404 2011 (UTC - 5:00)
System Uptime: 0 days 0:25:11.809
Probably caused by : memory_corruption
DEFAULT_BUCKET_ID:  CODE_CORRUPTION
BUGCHECK_STR:  0x3B
PROCESS_NAME:  svchost.exe
FAILURE_BUCKET_ID:  X64_MEMORY_CORRUPTION_ONE_BIT
Bugcheck code 0000003B
Arguments 00000000`c0000005 fffff880`014d3c7c fffff880`0275aaf0 00000000`00000000
SystemManufacturer = System manufacturer
SystemProductName = System Product Name
¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨¨``  [/font]

 

[hannibal]

Hiya - Thanks for looking into dumps and glad to see my amateur diagnosis may not have been too far from the truth!

However while I was trying to write the first reply I got another BSOD, this time from dxgmms1.sys (D1).

Also when I tried to go into system32/drivers the ipodrv is not there:huh: Have attached a screenshot too. And checked in msconfig (if that's relevant-not sure!) and the driver is not listed under startup or services.

Any ideas greatly appreciated - I was thinking of uninstalling the catalyst control centre fro ATI and just having the driver? Any thoughts please?

I'll have a go at speedfan-thanks for the pointer.

PS-Am getting tempted to do a clean install; all my data is backed up-what do you think?

Thanks!

 

[usasma]

I'd search through Device Manager to find the iPodDrv device.
Ensure that you select "View...Show hidden devices"
We just have to find out where the DoubleTwist program left traces and that'll tell us what's left to remove.
Easier said than done! Maybe reinstall the DoubleTwist and then uninstall it?

I would get rid of Catalyst Control Center - older versions have had issues in the past.

As for the clean install, it's an excellent idea.
First wipe the hard drive with DBAN or KillDisk, then install Windows
Then check Device Manager and install drivers for only those items that have issues
As this is an Asus board, also check the date on the ASACPI.sys driver. If you have the 2005/2006 version - update it also.
Then set the RAM settings/timings/voltages from the Corsair website.
Then install Microsoft Security Essentials - and wait for the BSOD (don't install anything else for the time being)

If you don't get a BSOD - then it was Windows/drivers that were at fault (and you fixed it by reinstalling Windows)
If you do get a BSOD, then it's most likely a hardware issue - but we'll have to see a couple of BSOD's to be sure.

 

[hannibal]

Right, I think I'll do a clean install after using killdisk and go nowhere near virtualclonedrive, doubletwist and pcwizard (or spotify which caused problems a few months ago too)!

I currently have partitions, C for all windows and programme files and D for all other files-movies, music, games etc. Is this helpful or is it a waste of time for when I reinstall?

As for the GPU I'll see how things go with just the latest ATI drivers, so no CCC-just checked the drivers for ATI and there is an ATI Integrated Driver and a Display Driver-do I need both do you think or just the display driver?

How long should I wait for new bsod's before putting stuff like photoshop and chrome back on do you think?

Final question please-I have ordered another 2 Gb of RAM, exact same as what is in there already-should I wait until I put it in before reinstalling windows so it has a fresh start or does that not really make any difference?

Many thanks!!

 

[usasma]

A partitioning scheme is entirely up to you. I don't bother with it - but I do ensure that everything that I save/need to save is in the same place. I do around 10 system backups a week at work - and find that it's crucial to keep everything with your user profile. That way everything that you need is in one place - so the backup chore is simple:

xcopy /E /Y C:\Users\<ProfileName>\*.* G:\<ProfileName>\*.*

Where G:\ is my backup device (a USB hard drive)

You just need the ATI Display Driver

Wait for BSOD's longer than the interval between BSOD's previously. I'd suggest twice as long, but that's really up to you. When in doubt, wait a week.

I'd wait until you have the system stable before adding more RAM. Remember what I said about the Asus P5 series of boards - they do have RAM issues with the Auto setting. I have little knowledge about RAM settings/timings/voltages - and very little feedback from those who have followed my advice on the P5 series of boards.

 

[hannibal]

Excellent-thanks again.

I won't bother with the faff of partitioning and redirecting folders etc then. I was thinking sticking more RAM would help stabilise it but I'll wait for the pc builders to give me the settings for AI Tweaker before adding that too, after the reinstall.

I'll try to remember to post back in a few weeks of having a stable system to feedback on the manual RAM settings for the mobo.

Thanks and all the best!

 

[hannibal]

Hello again - I was hoping I would not have to post again so soon.

I have not been having BSODs, but since yesterday, 6 days after wiping the drive and reinstalling W7, I have had 4 lockups/freezes almost straight after the desktop emerges after the loading screen.

After reinstall I installed MSE and just the ATI Driver, and I waited until Wednesday before putting photshop CS5, chrome, itunes, malwarebytes and utorrent and adding the new 2gb of the same RAM that was in before. I have nothing else installed.

Since SP1 was installed from Windows Updates last night, I have been having these freezes that do not become bsods, just hangs.

Does anyone think SP1 is responsible? Any advice greatly appreciated, again!

Thanks

 

[Jonathan_King]

Try uninstalling SP1; see if that does the trick. In Windows Update, select "Installed Updates". Right-click on "Service Pack For Microsoft Windows", and select Uninstall.

 

[hannibal]

Hi Jonathan-Thanks for that.

I thought SP1 was supposed to solve issues not create them! Should I allow it to try again when it updates again? I would think that from the advice on this forum that it's best to keep Windows as up to date as possible? It has been OK for a while-perhaps it was sorting itself out in the background and stabilising itself?

Thank you.

 

[Jonathan_King]

Typically, you're correct about keeping Windows up-to-date. I haven't seen problems with SP1 concerning BSODs, so I continue to make sure it's installed. However, if you feel there is a link between your problems and the SP1 installation, it's a good idea to remove it and see if the problems stop.

 

[hannibal]

OK-I'll take it off and if it doesn't freeze again I'll put it down to that. Strange it doesn't do regular bsod though-just a no response freeze at the desktop.

Thanks again

 

[usasma]

The most common reasons for Service Pack problems are
- malware
- older drivers

If you find that SP1 is the cause, then I'd start with antimalware scans and driver updates - because you're going to have to have SP1 eventually.

 

[hannibal]

Hello and thanks again. Sorry, was away a couple of days and not had time to remove SP1 yet.

Noticed a possible pattern in that every time I would start the PC after installing SP1 it freezes ususally after loading the desktop, but sometimes a minute or two afterwards. Once it froze on the Windows logo screen. Still no BSODs though

I am running MSE and Malware Antibytes and neither have found anything. Am wary of trying anything else due to the compatibility issues I was having before, unless anyone can suggest one that has had no issues with W7 64 please?

Still not entirely sure how to check all my drivers are up to date like the nice list Usasma posted - the ones that Usasma posted have been updated since the reinstall, so not sure if there was anything else to update.

Is there any chance an old keyboard and old, shaky mouse might be a problem? I cannot find drivers for the 6 year old HP keyboard or the 5 year old Genius XScroll mouse.

Cheers!

 

[usasma]

Go to C:\Windows\System32\drivers and sort the drivers there by date.
Let us know the older one's and we'll work from there.

Just FYI - all the updated drivers in the world won't help out incompatible hardware. I'm referring here to the history of memory problems that the Asus P5 series of motherboard seem to have with Win7.

 

[hannibal]

Hi there,

Thanks-I have posted on Corsair to see if they know the settings as my pc builder seems to not know what I should input for the memory/BIOS. I will taje the RAM out and see if it more stable then.

I have attached a driverview dump of the installed drivers. Strange thing is that I have downloaded and run the GEARinstaller for GEARAspiWDM.sys driver, as well as unistalling the installer and then reinstalling it and the date still says 2009, when the release date on the site at Driver updates - GEAR Software gives a date on Feb 2010.

May I ask what internet security you use please?

Cheers!

 

[usasma]

That's a mighty long list of drivers - you'll have to pull out the older one's for me in order for us to get started (I just don't have the time to go through the entire list). Just pull out everything dated from 2009 and earlier (if possible, keep the 2010 drivers in another list).

I use Microsoft Security Essentials and the Windows firewall - they've been plenty to protect me over the years.

In 1991 I got a virus called the Joshi virus. Since then I have had viruses on my systems, but they've never executed and infected the systems. I attribute this to 2 things:
- scanning everything that I download with an antivirus scanner
- never clicking on anything that I don't know if it's safe or not. I would rather shut my system down by pulling the plug from the wall.

FYI - I do surf to bad places while testing what I've read on the forums - and when that happens I don't let anything execute and I perform a complete system antivirus scan immediately afterwards.

 

[hannibal]

Hey Usasma,

It was quite a list I agree! I have pared it down to just the 2009 ones, and there's nothing earlier than that. They mostly look like MS Windows drivers. However as I said the GEARAspiWDM.sys driver does not seem to update, unless that is the latest one included in the driver installer.

Thanks for the advice on the security. I'll keep using MSE and the native firewall in that case.

Cheers,

Edit - Have just found out from Corsair forums that the place to make the changes for the voltages and latency on the P5QL-EPU mobo is the Chipset option on Advanced Tab, where Manual setting gives the option to make these changes. Previously I was only able to specify the RAM type and MHz.

 

[usasma]

There's only 3 non-Windows drivers in the list (Windows drivers are updated by visiting Windows Update - if it doesn't update, then there's no newer version):
ASACPI.sys - this is the latest version
GEARAspiWDM.sys - this is the latest version
serial.sys - a Brother driver (interestingly, this is a Windows driver on my system)

Have you installed any Brother products on your system?