Help please regarding System Restore/other issue

[Razorscale]

Hi guys,

Not sure if I have posted this in the right section but it does have something to do with system restore.

I am having an issue with my PC and cannot find anything useful online. My computer was working fine yesterday and when I logged onto it today I was greeted with "Prepairing your desktop" which has not happened before. When I got to my desktop my background was black and a lot of files and icons where missing, and everything was rearranged. I tried a few things that I read on other forums which did not help, it seems to be starting in Safe mode, I am the only user of this PC and only my profile exists.

After I tried many things I found on the net nothing useful was working, so I decided to restore to a previous version, roughly 7 days ago. I thought it would have worked and everything would be ok, but no it wasn't, I was greeted with an error and a message saying something about my profile, I have attached a screenshot from with the restore error and profile error message. I have restarted my computer a 3 times and each time something else happened, the first time I did I was unable to click into any icon e.g browser it just told me something about my internet settings while it was on a black screen and the cursor looked like an older version, second time my background was the windows logo and I was able to open chrome but it said "Could not open profile", third time was more or less the same as the first time, black screen old cursor but I was able to open chrome and find this forum.

I hope someone can help me fix this problem, or could someone help me put this in the right thread so this issue can be resolved.

Thanks

 

[Richman1]

What does your even log say?
Why are you logged in the 'Default' user account?
This is most likely why it said, 'Preparing your desktop ' and you icons and user files are re-arranged. your not in your personal loggin account.
How many accounts are on this machine?
Did it logged straight in straight away or did you have a password setup?
I don't see anything that indicates booted in 'Safe mode'
From the sound of everything, could be a nasty virus. if so it would just reapear after restoring to a restore point unless you ...... I can't remember .......disabled shadow copy. Somewhere virus copy's can be kept in backup system file like restore files and such.
I do know your not giving enough useful info though.

 

[Layback Bear]

I would suggest rebooting and logging into your user account with the proper password.

error code 0x80070005 is lack of permission.

 

[derekimo]

Sounds like this was the original problem,

http://www.sevenforums.com/tutorial...-failed-logon-user-profile-cannot-loaded.html

System restore is probably fine in the original profile.

Just speculation from looking at the warning in the system tray.

 

[whs]

Before you do any more experimenting, I suggest you first backup your user data. Then I would do some serious virus scans with your AV program and Malwarebytes. After that we'll see.