Help! Unidentified Network Internet Access Problem

[DariaMM]

've spent hours during the last two days reading all sorts of threads trying to fix this problem without any success. I would appreciate any feedback from anyone who has had some luck with this.

I'm trying to access internet through a public wifi network on my laptop (Lenovo ThinkPad), but I get the "Unidentified Network. No Internet access".

My apartment mate has a Mac and has no problem with the exact same network.
Operating System: Windows 7 (64 bit)

IPv4 Connectivity: No Internet access
IPv6 Connectivity: No network access

ipconfig/all

Wireless LAN adapter Wireless Network Connection 2:
Media State: Media disconnected
Connection-specific DNS Suffix:
Description: Microsoft Virtual WiFi Miniport Adapter
Physical Address: 00-26-5E-EE-59-7C
DHCP Enabled: YES
Autoconfiguration Enabled: YES

Wireless LAN adapter Wireless Network Connection:
Connection-specific DNS Suffix:
Description: 11b/g/n Wireless LAN Mini-PCI Express Adapter II
Physical Address: 00-26-5E-EE-59-7C
DHCP Enabled: YES
Autoconfiguration Enabled: YES
Link-Local IPv6 Address: fe80:4498:ecbc:554a:a13e%11(Preferred)
Autoconfiguration IPv4 Address: 169.254.161.62 (Preferred)
Subnet Mask: 255.255.0.0
DHCPv6 IAID: 318776926
DHCP Pv6 client DUID: 00-01-00-01-12-D7-4F-5F-00-26-9E-BB-C8-B4
DNS Servers:
fec0:0:0:ffff::1%1
fec0:0:0:ffff::2%1
fec0:0:0:ffff::3%1
NetBIOSover Tcpip: Enabled

When I try ipconfig/renew, I get a message saying that no operation can be performed on Wireless Network connection 2 while it has its media disconnected.

I use McAfee security software.

Thank you!

Daria

 

[VistaKing]

That might be your issue . McAfee Security

Uninstall the mcafee security

Use Control Panel's Programs and Features

Click on rb: button type Programs and features inside the Search programs and files press the <ENTER> key when you see Programs and features under Programs (1)

After you uninstalled McAfee use MCPR.exe

Download link :ar: MCPR.exe

right-click MCPR.exe, and select Run as administrator

When you see the User Account Control dialog box, click Yes.

At the McAfee Software Removal screen, click Next.

At the End User License Agreement (EULA) dialog box, click Next to accept the agreement

 

[DariaMM]

Thanks for the tip, Vista King.

Isn't the point of McAfee to protect my laptop? So you are suggesting uninstalling it and then using this network (which is my network at home) without any protection?

I was thinking that it might be a problem with my adapter driver...:sarc:

 

[VistaKing]

Here is your protection

:ar: http://mse.dlservice.microsoft.com/...4-AF60-E44F6DC28BD8/enus/amd64/mseinstall.exe

Also lets see something

Click here AdwCleaner

:ar: Click on Download Now button

:ar: Save to the Desktop

:ar: Right-click on AdwCleaner.exe and choose Run as administrator

:ar: Click the Search button

:ar: Upload the AdwCleaner[Sn].txt in your reply.

   Note

The log file is at C:\AdwCleaner[Sn].txt

 

[DariaMM]

Done. Here we go.

Thanks.

 

[VistaKing]

Run the Delete

:ar: Close all open programs.

:ar: To run the program, right-click AdwCleaner.exe and select Run as administrator

:ar: Click on Delete and confirm the prompt.

:ar: After it finishes, the computer is restarted.

Upload the log saved at C:\AdwCleaner[S1].txt

Try to connect to the network wanted to before .

:note: If you're using Babylon Dictionary the above steps will remove that software :note:

 

[DariaMM]

Ok. Here is the file.

I still can't access internet, although the network shows "connected", as before.

I noted one difference. Before the activity in my wireless network connection status showed 104 bytes sent, 0 received. Now it's 104 bytes sent, 42 received. Can't can get through internet though.

 

[VistaKing]

Are you still running McAfee ?

 

[DariaMM]

I haven't uninstalled it yet, no.

 

[VistaKing]

Have you tried disabling the firewall in there ?

I wouldn't recommend running McAfee as an antivirus

 

[DariaMM]

I disabled the firewall. Now the Windows Network Diagnostics tells me that "Wireless Network Connection" doesn't have a valid IP configuration. Any further ideas?

Thanks.

 

[VistaKing]

The reason why your wireless doesn't have a IP is cause its not connected to any wireless networks .

Can you open up command prompt click on the rb: button type CMD inside Search programs and files and press Enter

Type this command

ipconfig /all > %Userprofile%\Desktop\IPconfig.txt

Upload the IPconfig txt file should be located on your desktop

 

[DariaMM]

Here you go.

Thank you.

 

[VistaKing]

I do see the default gateway IP is missing from the log

 

[DariaMM]

I have to say that I'm lost now. I don't really understand how networks work. What do I do next?

I know I can manually address, subnet mask + default gateway in TCP/IPv4. The default gateway is blank but I can get a default gateway from my roommate who is connected to the network. Is it the same for me? And I don't know what DNS server to input.

 

[VistaKing]

Lets take a look at something

Open Network Connections by clicking the Start rb: button , and then clicking Control Panel. In the search box, type adapter, and then, under Network and Sharing Center, click View network connections.

Right-click the Wireless connection , and then click Properties. If you're prompted for an administrator password or confirmation, type the password or provide confirmation.

Click the Networking tab. Click on Internet Protocol Version 4 (TCP/IPv4) , and then click Properties.

Make sure these are chosen

• Obtain an IP address automatically

• Obtain DNS server address automatically, and then click OK.

Lets go ahead and uninstall McAfee and restart the PC then install MSE . I think your McAfee is stopping you from doing things . Use Programs and Features to remove McAfee and then use MCPR.exe to double check if its been removed

 

[DariaMM]

Hi VistaKing. Thanks for all the help so far.

I am about to uninstall McAfee and see if that solves my problem.

Before that though, I have a new window that pops up first thing in windows upon start-up. It's for Cisco Systems VPN Client 5.0.07.0290 and it says: The feature you are trying to use is on a network resource that is unavailable. I believe it started popping up after I ran the AdwCleaner yesterday. Any idea why and if this affects my ability to connect to wifi?

 

[DariaMM]

I uninstalled McAfee and ran the the removal software.

The problem of not being able to access the internet still remains

I also still get the pop-up window for the Cisco Systems VPN Client. It asks to provide an alternate path to a folder containing the installation package "vpnclient_setup.msi". Not sure if this is relevant.

 

[Slartybart]

try this

Go to network sharing center and manage adapters (left panel)

Disable Wireless LAN adapter Wireless Network Connection 2

I recently updated my Bluetooth drivers and a new connection showed up for Bluetooth (it's acutally a combo adpater for 802.11 and BT).

Wireless LAN adapter Wireless Network Connection 2:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Virtual WiFi Miniport Adapter
Physical Address. . . . . . . . . : 00-26-5E-EE-59-7C
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes

You might also look at this post in this thread

As I understand it, the Virtual Wifi is used to create ad-hoc network to use as a hoptspot. Not sure why it showed up on my PC, but stopping and disallowing it worked for me.

 

[VistaKing]

Cisco Systems VPN Client is usually used for enterprises to get to their domain away from their work PC . If you don't use VPN you may uninstall it under Programs and Features

Click on the start rb: button type Programs and features hit the <ENTER> button locate the Cisco Systems VPN Client . Click on Cisco Systems VPN Client and hit uninstall .