Help!! :(

[Paulwat85]

Hi people,

Im new to this forum and somewhat an amature in laptop repair. Can some1 help me with my issue. I have a samsung R519 laptop, everytime i try to start up i get to just before the sign on screen and i get a blue flash screen & the laptop restarts. I tried using the startup repair but to no success, says its backed up to the last time it successfully booted. When i get the repair details it just gives mea long message followed by error code 0x0 on all of the tests? Any1 any idea as to how i can solve this?? Remember i have a very basic knowledge so in easy terms if possible,

thanks for your help.

 

[zigzag3143]

We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.


You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.