helppane.exe (Help and Soupport)to get online content

[bobzim]

I using Win 7 x64. When I use Help and Support even though the settings are set to Online help I can only get Offline help.

No problem connecting to the internet. I have also tried shutting down the firewall to see if it was blocking but still no online help.

I tried shutting off the firewall makes no difference.

There are no error messages. I can open the Help and Support program without a problem. The problem is that I can only get offline help it does not get online help.

I also uninstalled and reinstalled KB917607.

Any help would be appreciated.

 

[Ranger4]

Windows 7 Help & Support is no longer available as Windows 7 Help & Support has ended for the normal help & support. If you are enquiring about the Helppane.exe support this MS website might help you.

Help Pane API Overview