How do I fix "This copy of Windows is not Genuine"?

[nlawson]

My husband's aunt has a Toshiba that she got from her niece. I was trying to help her fix it when I discovered a message at the bottom right hand side of the screen is says "Windows 7 - Build 7600 - This copy of Windows is not genuine." I asked her what this was about and she told me that it should have been fixed when she took it to Office Depot. Could Office Depot have given her an illegal copy? I ran a Diagnostics Check, and this is what it gave me below. I appreciate any help on this!


Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 50
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-3H233-PTWTJ-YRYRV
Windows Product Key Hash: iplHJdWi/M942hdv/dPc8+K1E4Y=
Windows Product ID: 00346-339-0000007-85937
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7600.2.00010300.0.0.002
ID: {00DF6FBE-CBAC-41D7-BE9B-0F274B5D9973}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Basic
Architecture: 0x00000009
Build lab: 7600.win7_gdr.120503-2030
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{00DF6FBE-CBAC-41D7-BE9B-0F274B5D9973}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.002</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-YRYRV</PKey><PID>00346-339-0000007-85937</PID><PIDType>5</PIDType><SID>S-1-5-21-3323559063-4263291367-4043790944</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L305</Model></SYSTEM><BIOS><Manufacturer>INSYDE</Manufacturer><Version>1.90</Version><SMBIOSVersion major="2" minor="4"/><Date>20090604000000.000000+000</Date></BIOS><HWID>17BB3607018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSINV</OEMID><OEMTableID>TOSINV00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7600.16385

Name: Windows(R) 7, HomeBasic edition
Description: Windows Operating System - Windows(R) 7, RETAIL channel
Activation ID: b1184982-a958-4643-8e66-445fa0f92832
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00346-00170-339-000000-00-1033-7600.0000-1842012
Installation ID: 001370446180048196906392301715270345920160633760803602
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: YRYRV
License Status: Notification
Notification Reason: 0xC004F009 (grace time expired).
Remaining Windows rearm count: 3
Trusted time: 9/25/2012 5:10:38 PM

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: N/A
HealthStatus: 0x0000000000000000
Event Time Stamp: N/A
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEA6GFinzYIen9GbmhqqtKgcvZM4pNa+yqF

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC TOSINV TOSINV00
FACP TOSINV TOSINV00
HPET TOSINV TOSINV00
BOOT TOSINV TOSINV00
MCFG TOSINV TOSINV00
ASF! TOSINV TOSINV00
SLIC TOSINV TOSINV00
SSDT PmRef CpuPm

 

[bigmck]

If there is a sticker on the outside of your PC that has a 25 character number/letter on it, that is what you need to input in your Windows to make it legal. Do you see that anywhere on it? It is not very big, maybe the size of three postage stamps.

 

[nlawson]

There is, but it's so worn out that I can only make out a few letters/numbers.

 

[NoelDP]

I don't know if this will work, but it's worth a try - it depends on what Office Depot did when they had hold of it.

Use the Change Product Key link at the bottom of the System properties page, and enter the following Key

9H4FH-VD69Y-TGBD2-4PM4K-DRMMH

This Key is the Toshiba Windows 7 HomeBasic OEM_SLP Key - and will ONLY work if the installation of the OS was done using legitimate Recovery media for the manufacturer.

If that fails with a 0xC004F063 error, then we know that they reinstalled using Retail media, (and never bothered to tell anyone). You would then need to contact Toshiba, and order a set of Recovery disks for the machine.
Recovery media - Toshiba Forums

 

[nlawson]

Noel,
It failed with the 0xC004F063 error. Thank you for your help! At least I know what to do now. Thanks again!

 

[NoelDP]

You're welcome - good luck with it.