How to disable Away Mode - fix for Dell Dimension 9200
I got rid of the
"Address a problem with Away Mode System" issue on my Dell Dimension 9200 computer the following way:
- Reboot the computer
- During startup - press F2 to enter system BIOS
- Choose "Power Options" tab
- Select "Quick Resume" page
- Disable the "Quick Resume" functionality
- Save configuration settings and reboot the system
Some background on this:
What is Away mode?
The "Away" mode is a special feature of Microsoft Windows in combination with certain computer hardware. It makes the computer look like it is turned off, while actually it is turned on. When Windows puts a computer in Away mode, Windows tries to make the following changes (if supported):
- The display is turned off
- The CPU is put in a low power mode (but still on)
- The graphics card is put in a low power mode (but still on)
- Sounds are disabled
- Keyboard, mouse etc. stay turned on but their input is filtered so running computer programs don't get any key/mouse messages (but the computer will wake up on certain input!)
Note that this is different than Sleep mode or Hibernate mode. In Away mode, the computer stays on (technically this is called S0 power mode), while with Sleep mode (S1, S2 or S3 mode) or Hibernate mode (S4), the computer is actually turned off partially. For example, the CPU and fans are powered off instead of running in low-power mode.
Advantages of Away mode over Sleep en Hibernate mode:
- The computer can record TV programs via a tuner card and/or share files while in Away mode. It can't do this while in Sleep or Hibernate mode, although it can automatically wake up from Sleep or Hibernate mode (to Away mode when enabled or else to full power on mode) when a TV program should be recorded or a file share is accessed.
- Turning the computer back to full power on is quicker from Away mode than from Sleep or Hibernate mode.
Disadvantages:
- Away mode uses more energy than Sleep or Hibernate mode (but less than full power on mode)
- In away mode, the fans are still running, so the computer will make more noise than in Sleep or Hibernate mode (but less than in full power on mode)
Why do I get the message "Address a problem with Away Mode System"?
You will only get this message on a 64-bits Windows system. The reason you get thisthis message is:
- In order to support Away mode, your computer hardware will expose a special hardware device to the Windows Operating System.
- The Plug-and-Play system of Windows will detect this hardware device and try to install a device driver for it.
- On a 32-bit Windows system, Windows will succeed and there is no problem.
- On a 64-bit Windows system, Away mode is not supported. There are no device drivers available and thus they can't be installed: the Plug-and-Play system reports an unknown device
- Windows detects the unknown device and will generate the message "Address a problem with Away Mode System"
How can I solve this problem?
In order to get rid of the message, you need to prevent the computer hardware from exposing the hardware device to the Windows Operating System. If and how this can be done depends on your computer system. In most cases, it can be fixed by booting your computer into BIOS mode and disabling the correct option. How this is done exactly and which option should be disabled depends on your computer hardware. For my Dell Dimension 9200 computer, booting to BIOS mode will happen when pressing F2 as soon as the computer begins starting up and the option is called "Quick Resume". However, for other computer hardware, the procedure to boot to BIOS mode will be different and the option will have a different name or be not present at all. So you will have to do some research on your own there.
Alternatively, you can just do nothing and ignore the message. The message does not do any harm, nothing is actually broken, your computer is working correctly and up to speed. The only thing is that you will see the message as well as an unknown device when looking in the device manager.
Note that many people will suggest that you can disable Away mode via the Power options menu on your windows system. THIS IS ONLY TRUE FOR 32-BIT WINDOWS SYSTEMS and only if you have a correct Away mode device driver installed.
IT WILL NOT BE TRUE FOR 64-BIT WINDOWS SYSTEMS, and Y
OU CAN'T GET RID OF THE MESSAGE THIS WAY on your 64-bit windows system.