How to resolve "windows recover from an expected shutdown"

[zakariasaade]

How to resolve "windows recover from an unexpected shutdown"

Hello Every One
can help me to resolve "windows recover from an expected shutdown"
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFF80000003
BCP2: FFFFF80003A778C0
BCP3: FFFFF880009E2538
BCP4: FFFFF880009E1DA0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\031914-100948-01.dmp
C:\Users\DR-Saade\AppData\Local\Temp\WER-318741-0.sysdata.xml



thanks on advance

 

[Arc]

Norton is failing here.

fffff880`009e1878 fffff880`078e02d3Unable to load image \??\C:\Program Files (x86)\Norton Internet Security\NortonData\21.1.0.18\Definitions\BASHDefs\20140214.001\BHDrvx64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for BHDrvx64.sys
*** ERROR: Module load completed but symbols could not be loaded for BHDrvx64.sys
BHDrvx64+0xdf2d3

Uninstall Norton and all Symentec products using Norton Removal tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Also, Install Service pack 1 and all other windows updates. Otherwise the system will remain vulnerable to threats.

[COLOR=Red]Windows 7 Kernel Version 7600 MP[/COLOR] (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.17273.amd64fre.win7_gdr.130318-1532

Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack and Update Center - Microsoft Windows

Let us know about any further BSOD after doing those.

 

[zakariasaade]

thanks very much
i try this solution now