Hello, I got "Windows has recovered from an unexpected shutdown" today. So, I would need your help to find out how it cause and solve. Thank you.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88000E96F0F
BCP3: FFFFF8800B9D2398
BCP4: FFFFF8800B9D1BF0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\112713-20467-01.dmp
C:\Users\Donna\AppData\Local\Temp\WER-159869-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88000E96F0F
BCP3: FFFFF8800B9D2398
BCP4: FFFFF8800B9D1BF0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\112713-20467-01.dmp
C:\Users\Donna\AppData\Local\Temp\WER-159869-0.sysdata.xml
Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt
My Computer
At a glance
Windows 7 Home Premium 64-bit Service Pack 11.90 GHz8GBAMD A8-4500M APU (AMD Radeon HD 7640G)
- Computer type
- Laptop
- Computer Manufacturer/Model Number
- HP Pavilion dv7 Notebook PC
- OS
- Windows 7 Home Premium 64-bit Service Pack 1
- CPU
- 1.90 GHz
- Memory
- 8GB
- Graphics Card(s)
- AMD A8-4500M APU (AMD Radeon HD 7640G)
- Hard Drives
- Hitachi HTS547575A9E384 SATA Disk Devicew (678 GB)
- Antivirus
- avast free
- Browser
- google chrome