HP laptop Genuine Windows error No field for Product Key

[GrowMap]

Error indicates Windows is not genuine. Believed to be the original OS (but checking on that to confirm). Microsoft wants $149 contract to resolve the problem and guarantees they can fix it. (Can they really?)
HP wants $49 and to lock into a monthly contract for a year. Maybe they can fix it.
The Windows Product Code is on the bottom of the laptop and confirmed valid.

When the warning pops up and I try to do validate it just tries to sell me another copy of Windows. There is no place to enter the product key and there is nothing where it should be displayed on the control panel system properties page.

The laptop has two drives and many partitions. I'm hoping someone here knows how HP typically does the install. Maybe there is a recovery partition?

How does one restore to factory defaults and if you do do you lose Microsoft Office?

The laptop does ALL updates and not just security updates. Office has a product key. But Windows seems to have lost that key.

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE22
Cached Online Validation Code: N/A, hr = 0xc004f012
Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
Windows Product ID: 00359-112-0000007-85172
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {8B6888B3-88D1-4016-B606-5BD2C9CB188A}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130828-1532
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
File Mismatch: C:\Windows\system32\sppcomapi.dll[Hr = 0x80070005]
File Mismatch: C:\Windows\system32\systemcpl.dll[6.1.7600.16385], Hr = 0x800b0100
File Mismatch: C:\Windows\system32\en-US\user32.dll.mui[6.1.7601.17514], Hr = 0x800b0100
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{8B6888B3-88D1-4016-B606-5BD2C9CB188A}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85172</PID><PIDType>5</PIDType><SID>S-1-5-21-3278076301-3697029027-3353415343</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv7 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.1C</Version><SMBIOSVersion major="2" minor="7"/><Date>20130125000000.000000+000</Date></BIOS><HWID>77DB3607018400FC</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
Spsys.log Content: 0x80070002
Licensing Data-->
Input Error: Can not find script file "C:\Windows\system32\slmgr.vbs".
Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: N/A
HealthStatus: 0x0000000000002000
Event Time Stamp: 12:18:2013 18:46
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
 
HWID Data-->
HWID Hash Current: OAAAAAIABAABAAEAAAACAAAAAwABAAEAln10u3cWQZLu+1j5oBt+0t5E4gxiPXp6blZa7+wZAGo=
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name OEMID Value OEMTableID Value
  APIC   HP      INSYDE  
  FACP   HPQOEM  SLIC-MPC
  HPET   HP      INSYDE  
  BOOT   HP      INSYDE  
  MCFG   HP      INSYDE  
  WDRT   HP      INSYDE  
  ASF!   HP      INSYDE  
  SLIC   HPQOEM  SLIC-MPC
  SSDT   HP      INSYDE  
  SSDT   HP      INSYDE

 

[GrowMap]

Downloaded and installed Malwarebytes Anti-malware. Ran a full scan (took 8.5 hours). Removed 4 files. (I didn't write them down - hopefully they're saved in the program.) Don't want to look now because I have it running Avast full scan.

 

[NoelDP]

The installed Product Key can never be activated - it's the Default Key.

The indications are that the installation was enabled by a hackers Activation Exploit - which was broken when an update corrected one of the hacks.

Is there a COA sticker on the case? For which version and edition of Windows? If there is no COA sticker for Windows 7 Home Premium, then the system is not licensed for it, unless you have purchased a retail license.

The BIOS date would tend to indicate that the machine shipped with Windows 8 - the question is whether it shipped with Standard Windows 8, or Windows 8 Pro. The Win8 sticker colour will tell you which.

 

[Slartybart]

HP Pavilion dv7-6b57nr Notebook PC Product Specification
Specs state Win7 Home Premium x64

If there is no COA sticker for Windows 7 Home Premium, then the system is not licensed for it, unless you have purchased a retail license.

The BIOS date would tend to indicate that the machine shipped with Windows 8 - the question is whether it shipped with Standard Windows 8, or Windows 8 Pro. The Win8 sticker colour will tell you which.

 

[NoelDP]

What any website states as spec may or may not be what actually shipped

 

[GrowMap]

Thanks for the reply, Noel. The laptop originally shipped with Windows 7 Home Premium. The stickers are valid and Microsoft confirms the Product Key on the bottom of the laptop is valid. But where that should appear in Windows is just blank.

I created a repair disc and determined there was another install of Windows protected by a password. Because the seller refuses to provide any details about what he did or did not do to this laptop, my best guess is he didn't even know how to reset the password so he just installed another drive and installed Windows 7 Home Premium and Office 2013 on that new drive.

The Office 2013 on the new, larger drive appears to be valid and has a product key. The Windows on that drive says "not genuine".

The Windows on the other older, smaller drive appears to be valid, but it has problems. I restored it to factory settings, but when updating the graphics driver I get a blue screen of death and have to do either a system restore or reset to factory settings again to recover.

This explains that error I'm still trying to fix:

"0x0000003B" or "0x000000D5" Stop error in Windows 7 or in Windows Server 2008 R2

Stop error code 0x0000003B (SYSTEM_SERVICE_EXCEPTION) on a computer that is running Windows 7 or Windows Server 2008 R2 when you use some IEEE 1394 devices

Error: "SYSTEM_SERVICE_EXCEPTION STOP: 0x0000003B - Microsoft Community

My hope is that I can fix the original Windows and then move Office over from the other drive. Right now it is doing yet another system restore trying to fix the BSOD. It occurs whenever I try to update the graphics drivers. I need to figure out the appropriate sequence for installing drivers and updates to keep that from happening again.

 

[GrowMap]

Tried to install the hotfix - it says "The update is not applicable to your computer".
File name is Windows6.1-KB2719704-x64.msu

What order should I try to update what to try to not get the bsod?

 

[NoelDP]

Let's try and fix the problems in the MGADiag report first - and along the way we may fix other problems as well.



Best way to startto fix it now (since we don't know which version of the RemoveWAT Activation hack was used) is to run WATFix....

Download WATFix - make sure that you UNTICK the box for the 'download manager, and click on the link on the left of the page, not the big shiny button on the right (which is an ad for the download manager!!) - and use that - extraxt the .exe file, and run it, then reboot.

Post back with another MGADiag report, and we'll then see what we can do with the rest of it.