Solved I can't uninstall that program

[Franky]

Hi all,

I have a USB bluetooth hardware device that I would use it before without problem. When I would put it into the USB port , the machine would install it's program automatically and I could use it easily. This time that I reinstalled Windows 7 I used the Driverpack for installing drivers. That pack installed a program named "Bluetooth Stack for Windows by Toshiba" for that USB hardware device. And now neither I can use the bluetooth nor I can uninstall that program. Now I want to remove it but I get error (image 2)!!
Any solution?

 

[AddRAM]

Do a system restore to a date before you installed the driver pack.

FYI, there is no need to use a driver program with Windows 7

 

[Franky]

It's impossible to do a system restore because I installed numerous apps after that installing. And further more, after installing Windows (say 7) I should somehow install the drivers, not? What I need now is a program that uninstall that app I think.

 

[Britton30]

If the Blue Tooth device is an add on piece of hardware the Toshiba driver pack won't install it. You would need to install it from the provided disk or go online and find the driver, install it, then try uninstalling it.

Well, wait a minute, are you working on the machine in your specs? If so, throw away the "Driver pack for Windows" what is that?

 

[Franky]

The blue Tooth device is a hardware snip without any name to finding it's driver on the Web and also when putting it into the USB port (for first time), the machine (each machine) itself installs its driver automatically and easily but this time I used that pack for installing its driver which was a mistake!
I also tried to install it again from that pack and then uninstall it but each time I faced that error. I also tried to use the Cleaner tool for uninstalling but same outcome.
Driverpack is a tool which recognizes all drivers of Windows hardware (Audio, Video card, chipset and etc) and easily offers driver for each one. there isn't need to surf the Web for finding the drivers when existing driverpack.

 

[Britton30]

As AddRAM said, there's really no need for any kind of driver pack. I suspect that has caused the problem.

Please download AdwCleaner:
http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner
Save to the desktop.

Close all open programs.
To run the program, right-click AdwCleaner.exe and select: Run as Administrator

Click on Search and confirm the prompt.
After the program finishes, a text file report opens.
Please post the content of the C:\AdwCleaner[Rx].txt in your reply. In the reply window click the "#" icon at the top and paste the log text between the [code ] Paste Here [ /code] tags.

Do NOT perform the delete part before I or someone else can read the log.



To delete:

Run AdwCleaner once again.
This time click on: Delete
When done, please post the content of the C:\AdwCleaner[Sx].txt in your reply as outlined above..

 

[Franky]

I clicked on Run as administrator. There wasn't any search so I just confirmed the user Account control prompt. Then I clicked on scan button. It didn't show anything except for my Babylon app in folder column. The text file is as follows:

# AdwCleaner v3.023 - Report created 05/04/2014 at 17:40:42
# Updated 01/04/2014 by Xplode
# Operating System : Windows 7 Ultimate Service Pack 1 (32 bits)
# Username : CS - CS-PC
# Running from : C:\Users\CS\Desktop\adwcleaner.exe
# Option : Scan

***** [ Services ] *****


***** [ Files / Folders ] *****

Folder Found C:\Program Files\Babylon
Folder Found C:\ProgramData\Babylon
Folder Found C:\Users\CS\AppData\Local\Babylon
Folder Found C:\Users\CS\AppData\Local\Temp\Babylon
Folder Found C:\Users\CS\AppData\Roaming\Babylon

***** [ Shortcuts ] *****


***** [ Registry ] *****

Key Found : HKCU\Software\Babylon
Key Found : HKCU\Software\Microsoft\Office\Powerpoint\Addins\babylonofficeaddin.officeaddin
Key Found : HKCU\Software\Microsoft\Office\Word\Addins\babylonofficeaddin.officeaddin
Key Found : HKLM\Software\Babylon
Key Found : HKLM\SOFTWARE\Classes\.bdc
Key Found : HKLM\SOFTWARE\Classes\.bgl
Key Found : HKLM\SOFTWARE\Classes\.bof
Key Found : HKLM\SOFTWARE\Classes\AppID\{B16632F1-24E0-4D99-A68D-70BFB6447C48}
Key Found : HKLM\SOFTWARE\Classes\AppID\BabylonIEPI.DLL
Key Found : HKLM\SOFTWARE\Classes\BabyDict
Key Found : HKLM\SOFTWARE\Classes\BabyGloss
Key Found : HKLM\SOFTWARE\Classes\BabylonOfficeAddin.OfficeAddin
Key Found : HKLM\SOFTWARE\Classes\BabylonOfficeAddin.OfficeAddin.1
Key Found : HKLM\SOFTWARE\Classes\BabyOptFile
Key Found : HKLM\SOFTWARE\Classes\CLSID\{6AC0BB10-C922-45E2-857D-2A368FE749E5}
Key Found : HKLM\SOFTWARE\Classes\Interface\{B7EA2226-F876-4BE4-B478-76EBAE2A668A}
Key Found : HKLM\SOFTWARE\Classes\Prod.cap
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{A1489C85-4F6F-48C4-AC9E-18B63AF4703E}
Key Found : HKLM\SOFTWARE\Classes\TypeLib\{F310F027-15CB-4A7F-B10D-3A4AFB5013A5}
Key Found : HKLM\SOFTWARE\Microsoft\Shared Tools\MSConfig\startupreg\Babylon Client
Key Found : HKLM\SOFTWARE\Microsoft\Tracing\Babylon_RASAPI32
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\Babylon.exe
Key Found : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Babylon

***** [ Browsers ] *****

-\\ Internet Explorer v11.0.9600.16428


-\\ Mozilla Firefox v25.0.1 (en-US)

[ File : C:\Users\CS\AppData\Roaming\Mozilla\Firefox\Profiles\58oukfr1.default\prefs.js ]


-\\ Google Chrome v33.0.1750.154

[ File : C:\Users\CS\AppData\Local\Google\Chrome\User Data\Default\preferences ]


*************************

AdwCleaner[R5].txt - [2424 octets] - [05/04/2014 17:40:42]

########## EOF - C:\AdwCleaner\AdwCleaner[R5].txt - [2484 octets] ##########

Can I perform the delete part now?

 

[Britton30]

Yes Run the delete part. It will remove Babylon though, it is a known trouble maker and can bring in others as well. It's not needed and could be causing your issues.

 

[Franky]

Britton30: It just doubled my problem! I SAID I WANT TO DELETE THE BLUE TOOTH NOT THE BABYLON.
Now I should waste more than one hour to returning the situation to before and the blue tooth program still exists! I don't know I write in English or Chinese

 

[Britton30]

Fine, you will have problems as long as you keep Babylon, did you no understand that?
Someone else may have help for you. :shock:

 

[derekimo]

The blue Tooth device is a hardware snip without any name to finding it's driver on the Web and also when putting it into the USB port (for first time), the machine (each machine) itself installs its driver automatically and easily but this time I used that pack for installing its driver which was a mistake!
I also tried to install it again from that pack and then uninstall it but each time I faced that error. I also tried to use the Cleaner tool for uninstalling but same outcome.
Driverpack is a tool which recognizes all drivers of Windows hardware (Audio, Video card, chipset and etc) and easily offers driver for each one. there isn't need to surf the Web for finding the drivers when existing driverpack.

You're right, it was a mistake. You are not the first or the last to have problems with driver finder programs, which is why they are not recommended.

Just bite the bullet and do the system restore, there is this great place called SevenForums that can help you find the correct drivers.

I have no idea why you want to keep Babylon, the security forum is peppered with threads of those trying to get rid of it.

 

[Franky]

Babylon is a dictionary tool which since I'm not perfect in English so I certainly need it. In addition, suppose I uninstall the babylon but the problem still exists! My purpose is to uninstalling the blue tooth program. And about the system restore dates, there are only three ones which all are after installing drivers!
There isn't any program to uninstall that app really!!!?

 

[Franky]

FYI, I used the "iobituninstaller" tool and it solved the problem. Thanks for your opinions.