I have a very unfortunate issue(crash)

[writhziden]

It is probably this one: Atheros AR8152 PCI-E Fast Ethernet Controller

 

[Sato0]

That didn't work .
Also, aside from PCI simple communications not having a driver it also shows a yellow triangle with an exclamation mark saying that some hardware changes may not have been detected.

 

[writhziden]

Sounds like you should try running Hardware devices are not working or are not detected in Windows to see if it fixes any hardware/driver conflicts.

Just realized you already did that... Sorry, in a rush to get out the door, so I cannot take too much time to look things over.


If you follow the http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html, I can help you track down the PCI Simple Communications driver that is missing.


I also wonder if using the factory recovery partition would not be a bad way to go at this time (after backing up any important data, of course). Does your Dell have a method to revert to the factory image? There should be software in Windows to do it as well as a key to hit when the system first turns on. Dell should be able to talk you through it if you want, or if you wait when I have more time, I will look into it. Let me know which is preferable.

 

[Sato0]

I'll get you my crash dumps.

 

[Sato0]

http://www.filedropper.com/fix_2

 

[writhziden]

I was actually more after the system info file and msinfo32 file. The msinfo32 file would be preferable. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.


If you decide to do a factory restore: A how to for restoring your computer to factory conditions using the Windows 7 Operating System.

 

[Sato0]

http://www.filedropper.com/msinfo32

 

[writhziden]

PCI Simple Communications Controller	PCI\VEN_8086&DEV_3B64&SUBSYS_04561028&REV_06\3&11583659&0&B0	The drivers for this device are not installed.

I found that this is an Intel device. Dell Inspiron N4010 XP Downgrade Instructions « Mike Morawski – Technical Bloggings describes it as Intel(R) Management Engine Interface

Appears to be:

• Intel Chipset

 

[Sato0]

Still doesn't work
Does something look wrong here?

 

[writhziden]

It appears you may have a number of extra connections. Do you have two wireless devices?

Did the missing PCI Simple Communications Controller get resolved?

 

[Sato0]

Hi, I've gotten a new laptop since then but I'd still like to fix it.
And yes, last time I checked it said that the PCI Simple Communications Controller problem was resolved.

 

[writhziden]

Can you provide us with up to date information about the problem including any crash reports?

http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html

 

[Sato0]

Hm, I think you already reviewed them on this page(the download link's there): http://www.sevenforums.com/crashes-debugging/219073-i-have-very-unfortunate-issue-crash-5.html.

 

[writhziden]

Those are two months old. We need up to date info.

 

[Sato0]

Ookay, I haven't been on that computer much in the last two months. I'll post them.