Solved IE 10 update ends up with code 9C59

[Raptorek]

Hi friends,
as a many users before me, I have problem with Internet Explorer 10 update via Windows Update. Everytime instalation ends with error 9C59. I've tried also to download last IE10 package from official sites, and install it, but with no success. So I've tried to remove already installed older update package with IE10, and then install this new package, but same problem.

Next step was installation of SURT, and try to update again. It also doesn't work. SFC Scan was ok.

Can anyone please help me with it?

 

[Raptorek]

Really nobody can help me?

Also please can any mod move this topic to Windows Update section? But I'm pretty sure, that I've started this thread in that section.

 

[Jacee]

See this Help with windows update error code 9C59, happens when trying to - Microsoft Community

 

[ThrashZone]

Create a new administrator account,
http://windows.microsoft.com/en-us/Windows7/Create-a-user-account
If the issue does not occur in new user account then refer the following link to fix the corrupted user account.
http://windows.microsoft.com/en-US/windows7/Fix-a-corrupted-user-profile
Fresh Install options,
http://www.sevenforums.com/tutorials/219487-clean-reinstall-factory-oem-windows-7-a.html#post1839164
http://www.sevenforums.com/tutorials/219576-clean-up-factory-bloatware.html
http://www.sevenforums.com/tutorials/31402-clean-install-upgrade-windows-7-version.html
http://www.sevenforums.com/tutorials/1649-clean-install-windows-7-a.html

 

[Raptorek]

Hi guys,
thanks, but none of your tips solved my problem, and I don't want to do clean install of my system. It's not an option.

 

[andrew129260]

Do a http://www.sevenforums.com/tutorials/3413-repair-install.html.
You will not lose any data or programs.

This should fix the issue.

 

[NoelDP]

The following errors show in your CBS.log file...

 2013-09-04 22:01:59, Info                  CSI    00000025 Couldn't find the hash of component: Microsoft-Windows-IE-IEShims, Version = 10.2.9200.16660, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the catalog [l:192{96}]"\SystemRoot\WinSxS\Catalogs\27dccb83a15b3e4f261d3309b1f0fdaa6490b9de8aa89078905b619e98d69773.cat".

Line 3033: 2013-09-04 23:43:49, Error                 CSI    [EMAIL="0000002c@2013/9/4:21:43:49.632"]0000002c@2013/9/4:21:43:49.632[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\componentstore\csd_winners.cpp(1302): Error 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] originated in function CCSDirectTransaction::AddImplicationsToCatalogsAndVerifyComponentHashes expression: (null)
 Line 3035: 2013-09-04 23:43:49, Error                 CSI    0000002d (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #253753# from CCSDirectTransaction::PrepareForCommit(...)[gle=0x90092004]
 Line 3036: 2013-09-04 23:43:49, Error                 CSI    0000002e (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #253752# from CCSDirectTransaction::ExamineTransaction(...)[gle=0x90092004]
 Line 3037: 2013-09-04 23:43:49, Error                 CSI    0000002f (F) 80092004 [Warning,Facility=FACILITY_NTSSPI,Code=8196 (0x2004)] #253751# from CCSDirectTransaction_IRtlTransaction::ExamineTransaction(...)[gle=0x90092004]
 Line 3038: 2013-09-04 23:43:49, Error                 CSI    00000030 (F) CRYPT_E_NOT_FOUND #253503# from Windows::COM::CPendingTransaction::IStorePendingTransaction_Analyze(...)[gle=0x80092004]
 Line 3039: 2013-09-04 23:43:49, Error                 CSI    00000031 (F) CRYPT_E_NOT_FOUND #252980# from Windows::ServicingAPI::CCSITransaction::ICSITransaction_Commit(Flags = 38 (0x00000026), pSink = NULL, disp = 0, coldpatching = FALSE)[gle=0x80092004]
 Line 3040: 2013-09-04 23:43:49, Error                 CSI    00000032 (F) CRYPT_E_NOT_FOUND #252979# 739802 us from Windows::ServicingAPI::CCSITransaction_ICSITransaction::Commit(flags = 0x00000026, pSink = NULL, disp = 0)
 Line 3042: 2013-09-04 23:43:49, Error                 CBS    Exec: Failed to commit CSI transaction to resolve execution chain. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
 Line 3046: 2013-09-04 23:43:49, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]
 Line 3066: 2013-09-04 23:43:50, Error                 CBS    Failed to perform operation.  [HRESULT = 0x80092004 - CRYPT_E_NOT_FOUND]

I can see no signs of a recent SFC scan in the logs - please try running another, as it may give us more information.
Post the new CBS.log file

 

[Raptorek]

Sure, here it is Thank you for your participation

 

[NoelDP]

Interesting - there are no obvious errors in the SFC log. but there are some serious errors (as shown above) in the background CBS log.
Unfortunately, I cannot find either the cat file that's referred to, or the FACILITY_NTSSPI error in any of my notes - which means that I'm currently out of ideas, and suspect that a repair install may be your best option.

 

[Raptorek]

That problematic part of CBS log looks very similar to part in this thread:

http://www.sevenforums.com/windows-updates-activation/302442-cannot-install-ie10-windows-update.html

I assume I can try same solution as in that thread. Or not?

 

[NoelDP]

You're welcome to try it - but I have no real idea what the chances of success are.
That post was made more in desperation than anything else

The good news is that it won't do any harm!

 

[Raptorek]

I've just tried, but with no luck

 

[Raptorek]

Hi Noel,
I've finally figured it out. Package must be uninstalled via Windows package manager utility via command line:

1.) Navigate to C:\Windows\servicing\Packages via Windows Explorer
2.) Find files with names starting 'Microsoft-Windows-InternetExplorer-Package-TopLevel' mine are (Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521 with suffixes *.mum and *.cat)
3.) Find newest of these files, and copy hash, architecture, version (simply everything after 'Microsoft-Windows-InternetExplorer-Package-TopLevel')

4.) Prepare commands for cmd:

pkgmgr /UP:Microsoft-Windows-IE-Hyphenation-Parent-Package-xx_XX~31bf3856ad364e35~amd64~~10.2.9200.16521
pkgmgr /UP:Microsoft-Windows-IE-Spelling-Parent-Package-xx_XX~31bf3856ad364e35~amd64~~10.2.9200.16521
pkgmgr /UP:Microsoft-Windows-InternetExplorer-Package-TopLevel~31bf3856ad364e35~amd64~~10.2.9200.16521

5.) as you can see, we will need part with hash, architecture and version for few other commands. Also xx_XX in commands must be replaced by locale of your system (mine is cs_CZ, for american english en_US, etc...)
6.) run cmd as admin
7.) in cmd navigate to C:\Windows\servicing\Packages and run previously prepared commands one by one
8.) these commands should uninstall three components of IE via windows package manager.
9.) after it, go to IE 10 Download page, download proper version of IE for for system, and install it


Thank you for your help. And just to be fair. My inspiration was taken from this thread

 

[NoelDP]

Great work - well done!

Thanks for posting your solution.

Good luck.