Solved IE 9 Failing to Update and Crashes on Startup

Lhasinu

New member
Local time
3:57 PM
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3
I've seen similar problems while googling around but nothing has worked for me yet.

Running Windows 7x64

Problem:
I have recently come across a program that failed to work and found that it relies on IE9 to be fully updated and functional. When trying to open IE9 for the first time in a while (b/c I use Chrome) I noticed that the browser would immediately close and a new Downloads window would appear with it asking if I wanted to save my hompage.htm. Also possibly related all windows help dialogues now fail to load and give me the error: "Unable to download / from windows. Unable to open this Internet site. The requested site is either unavailable or cannot be found. Please try again later."

Solutions Tried:
Tried fully updating windows and everything updated except IE9 saying there was an error (but not listing anything specific).

Ran full system scan with MS Forefront and it came up clean.

I've tried uninstalling IE9 via "Uninstall an Update" and the bar never moved and an message was given saying that the uninstall failed but didn't give a reason.

Some sites then said remove it from the "Turn Windows features on or off" menu but when I opened that dialogue it was completely blank. So that also failed.

Also tried going to Control Panel -> Internet Options to reset the settings to default but whenever I click on anything under the Internet Options area nothing opens and my computer doesn't even make the 'click' noise.

If you can think of anything else I could try that may work I would really appreciate the help, Thanks.
 

My Computer My Computer

At a glance

Windows 7 x64Intel Core 2 Duo T9600, 2.8 GHz4 GB (800MHz) DDR2 (1DIMM)NVIDIA FX 770M w/ 512MB
Computer type
Laptop
Computer Manufacturer/Model Number
HP Compaq 8530w Mobile Workstation
OS
Windows 7 x64
CPU
Intel Core 2 Duo T9600, 2.8 GHz
Memory
4 GB (800MHz) DDR2 (1DIMM)
Graphics Card(s)
NVIDIA FX 770M w/ 512MB
Hard Drives
SATA 160 GB 7200 RPM
Antivirus
MS Forefront
Browser
Chrome
Hello and welcome Lhasinu I am just a tad confused as to what you have installed as a browser?
 

My Computer My Computer

At a glance

Desk1 7 Home Prem / Desk2 10 Pro / Main lap A...Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i...Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop...Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
What program is to use internet explorer to function or update ?
 

My Computer My Computer

At a glance

Win-7-Pro64bit 7-H-Prem-64biti7-5930K 2nd i9-9940x both water blocked VRM'...Trident-z 3200C14 2nd Trident-z 3600C16EVGA 1080ti ftw3 2nd Titan Xp both water blocked
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom assembled by me :}
OS
Win-7-Pro64bit 7-H-Prem-64bit
CPU
i7-5930K 2nd i9-9940x both water blocked VRM's too
Motherboard
ASUS SABERTOOTH X99 2nd ASUS x299 Apex
Memory
Trident-z 3200C14 2nd Trident-z 3600C16
Graphics Card(s)
EVGA 1080ti ftw3 2nd Titan Xp both water blocked
Sound Card
Built-in Realtek
Monitor(s) Displays
1-AOC G2460PG 24"G-Sync 144Hz/ 2nd 1-ASUS VG248QE 24" 144Hz
Screen Resolution
1920 x 1080 144Hz
Hard Drives
2-Samsung M.2 Evo & Evo Plus
2-Samsung 850 EVO 500GB SSD's/ 3-2.5 W.D. Black 1tb-&3-1tb/3-3.5 WD Black 1tb hdd's
PSU
EVGA SuperNOVA 1000-P2 2nd 1200-P2
Case
2-Corsair Obsidian Series 450D Black ATX Mid Tower
Cooling
Custom water loops
Keyboard
Logitech G710+/ 2nd Logitech G910
Mouse
2-RedDragon M901 Perdition 16400 dpi Gaming mouse = wired
Internet Speed
Comcast Ping 19ms 89.31mbps download speed 6.12mbps upload
Antivirus
Malwarebytes Pro/ Superantispyware Pro
Browser
FireFox & Pale moon
Other Info
2nd ASUS X299 Apex/Intel i9-9940x with Custom water loop/7H-Prem-x64/Corsair 450D case/Ram Trident-z 3600C16 4x8gb / Samsung970Evo plus 500gb SSD/Dual ssd EZ swap evo/PSU EVGA SuperNova 1200w-P2 80+Platinum/GPU Titan Xp /8-ML-140 on push-pull on 2-280GTX rads
@Icit: For general internet purposes I use Chrome as my browser
@TrashZone: Some biology program I got from school that runs through an IE browser window, I'm hoping to resolve this wthout wiping everything but so far its looking grim..
 

My Computer My Computer

At a glance

Windows 7 x64Intel Core 2 Duo T9600, 2.8 GHz4 GB (800MHz) DDR2 (1DIMM)NVIDIA FX 770M w/ 512MB
Computer type
Laptop
Computer Manufacturer/Model Number
HP Compaq 8530w Mobile Workstation
OS
Windows 7 x64
CPU
Intel Core 2 Duo T9600, 2.8 GHz
Memory
4 GB (800MHz) DDR2 (1DIMM)
Graphics Card(s)
NVIDIA FX 770M w/ 512MB
Hard Drives
SATA 160 GB 7200 RPM
Antivirus
MS Forefront
Browser
Chrome
I would use Safe mode with networking,
Shut down your machine, Unplug-Hold the power button down for 30/45 seconds (Power Drain)
Power up and Tap the F8 key continuously until you see a black page with white text,
Use the down arrow key to toggle to safe mode with networking/ hit the enter key.
Login as usual
Internet options/ Advanced/ Reset/ check the box to Delete personal settings/ Use the recommended settings.
 

My Computer My Computer

At a glance

Win-7-Pro64bit 7-H-Prem-64biti7-5930K 2nd i9-9940x both water blocked VRM'...Trident-z 3200C14 2nd Trident-z 3600C16EVGA 1080ti ftw3 2nd Titan Xp both water blocked
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom assembled by me :}
OS
Win-7-Pro64bit 7-H-Prem-64bit
CPU
i7-5930K 2nd i9-9940x both water blocked VRM's too
Motherboard
ASUS SABERTOOTH X99 2nd ASUS x299 Apex
Memory
Trident-z 3200C14 2nd Trident-z 3600C16
Graphics Card(s)
EVGA 1080ti ftw3 2nd Titan Xp both water blocked
Sound Card
Built-in Realtek
Monitor(s) Displays
1-AOC G2460PG 24"G-Sync 144Hz/ 2nd 1-ASUS VG248QE 24" 144Hz
Screen Resolution
1920 x 1080 144Hz
Hard Drives
2-Samsung M.2 Evo & Evo Plus
2-Samsung 850 EVO 500GB SSD's/ 3-2.5 W.D. Black 1tb-&3-1tb/3-3.5 WD Black 1tb hdd's
PSU
EVGA SuperNOVA 1000-P2 2nd 1200-P2
Case
2-Corsair Obsidian Series 450D Black ATX Mid Tower
Cooling
Custom water loops
Keyboard
Logitech G710+/ 2nd Logitech G910
Mouse
2-RedDragon M901 Perdition 16400 dpi Gaming mouse = wired
Internet Speed
Comcast Ping 19ms 89.31mbps download speed 6.12mbps upload
Antivirus
Malwarebytes Pro/ Superantispyware Pro
Browser
FireFox & Pale moon
Other Info
2nd ASUS X299 Apex/Intel i9-9940x with Custom water loop/7H-Prem-x64/Corsair 450D case/Ram Trident-z 3600C16 4x8gb / Samsung970Evo plus 500gb SSD/Dual ssd EZ swap evo/PSU EVGA SuperNova 1200w-P2 80+Platinum/GPU Titan Xp /8-ML-140 on push-pull on 2-280GTX rads
Thanks for the idea but when I was in Safe Mode w/ Networking the Internet Optinons tab didn't even show up under the control panel so I wasn't able to reset.
 

My Computer My Computer

At a glance

Windows 7 x64Intel Core 2 Duo T9600, 2.8 GHz4 GB (800MHz) DDR2 (1DIMM)NVIDIA FX 770M w/ 512MB
Computer type
Laptop
Computer Manufacturer/Model Number
HP Compaq 8530w Mobile Workstation
OS
Windows 7 x64
CPU
Intel Core 2 Duo T9600, 2.8 GHz
Memory
4 GB (800MHz) DDR2 (1DIMM)
Graphics Card(s)
NVIDIA FX 770M w/ 512MB
Hard Drives
SATA 160 GB 7200 RPM
Antivirus
MS Forefront
Browser
Chrome

My Computer My Computer

At a glance

Win-7-Pro64bit 7-H-Prem-64biti7-5930K 2nd i9-9940x both water blocked VRM'...Trident-z 3200C14 2nd Trident-z 3600C16EVGA 1080ti ftw3 2nd Titan Xp both water blocked
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom assembled by me :}
OS
Win-7-Pro64bit 7-H-Prem-64bit
CPU
i7-5930K 2nd i9-9940x both water blocked VRM's too
Motherboard
ASUS SABERTOOTH X99 2nd ASUS x299 Apex
Memory
Trident-z 3200C14 2nd Trident-z 3600C16
Graphics Card(s)
EVGA 1080ti ftw3 2nd Titan Xp both water blocked
Sound Card
Built-in Realtek
Monitor(s) Displays
1-AOC G2460PG 24"G-Sync 144Hz/ 2nd 1-ASUS VG248QE 24" 144Hz
Screen Resolution
1920 x 1080 144Hz
Hard Drives
2-Samsung M.2 Evo & Evo Plus
2-Samsung 850 EVO 500GB SSD's/ 3-2.5 W.D. Black 1tb-&3-1tb/3-3.5 WD Black 1tb hdd's
PSU
EVGA SuperNOVA 1000-P2 2nd 1200-P2
Case
2-Corsair Obsidian Series 450D Black ATX Mid Tower
Cooling
Custom water loops
Keyboard
Logitech G710+/ 2nd Logitech G910
Mouse
2-RedDragon M901 Perdition 16400 dpi Gaming mouse = wired
Internet Speed
Comcast Ping 19ms 89.31mbps download speed 6.12mbps upload
Antivirus
Malwarebytes Pro/ Superantispyware Pro
Browser
FireFox & Pale moon
Other Info
2nd ASUS X299 Apex/Intel i9-9940x with Custom water loop/7H-Prem-x64/Corsair 450D case/Ram Trident-z 3600C16 4x8gb / Samsung970Evo plus 500gb SSD/Dual ssd EZ swap evo/PSU EVGA SuperNova 1200w-P2 80+Platinum/GPU Titan Xp /8-ML-140 on push-pull on 2-280GTX rads

My Computer My Computer

At a glance

Desk1 7 Home Prem / Desk2 10 Pro / Main lap A...Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i...Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop...Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
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