IE11 Windows Update Failure, offline computer running Win7SP1

[Preacherpj]

I administer a standalone network with zero internet connectivity. I'm in the process of deploying IE11, but 2 of my laptops keep failing on the update (works fine on all others) both laptops are HP ProBook 4440s whereas all the other laptops are Dells. What happens is I open the standalone IE11 installer, it runs through its process, says 'You have successfully installed IE11 and must restart your machine' which I do, during restart it goes through its configuring updates process which all looks normal, then it just says 'Windows Update Failure, reverting changes'.

Doing some looking online, there was a microsoft article that indicated that certain HP ProBook 4440s had a graphics card issue with IE11, and recommeneded updating the graphics driver which I did, no luck on solving the issue.

All pre-requisites are installed, system is Win7 SP1, I've tried removing older version of IE.....I've run SURT and SFC.

I don't see any error messages, we don't use Windows Update.

Attached are the CBS logs and the IE11 logs I could find.

Would really appreciate any and all help on this!

Thanks!
Ryan

 

[NoelDP]

CheckSUR shows two errors...

(w) Unable to open Event Log 0x000006B5 Application  OpenEventLog failed: 0x000006B5 - The interface is unknown.
.
(w) Unable to open Event Log 0x000006B5 System  OpenEventLog failed: 0x000006B5 - The interface is unknown.
.

Please open an Elevated Command Prompt, and run the following commands....


NET START WECSVC
NET START WERSVC
NET START EVENTLOG
SC QUERYEX WERSVC
SC QUERYEX WECSVC
SC QUERYEX EVENTLOG

post the results...


Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

 

[Preacherpj]

Thank you so much for the reply!

After running the commands you indicated, I noticed that my event log wasn't starting up due to 'Access Denied Error 5' so I got that fixed and tried re-installing the update, the update still failed but at least now the logs should hopefully have something a little more valuable.

Attached are the CBS logs and IE11 main log after fixing the EventLog error.

Thanks again for the help!!

 

[NoelDP]

The CBS log shows the following errors...

 Line 8039: 2014-09-30 17:06:11, Error                 CSI    [EMAIL="00000003@2014/9/30:21:06:11.408"]00000003@2014/9/30:21:06:11.408[/EMAIL] (F) CMIADAPTER: Inner Error Message from AI HRESULT = HRESULT_FROM_WIN32(ERROR_ACCESS_DENIED)
 Line 8046: 2014-09-30 17:06:11, Error                 CSI    [EMAIL="00000004@2014/9/30:21:06:11.408"]00000004@2014/9/30:21:06:11.408[/EMAIL] (F) CMIADAPTER: AI failed. HRESULT = HRESULT_FROM_WIN32(ERROR_ACCESS_DENIED)
 Line 8050: 2014-09-30 17:06:11, Error                 CSI    [EMAIL="000000c4@2014/9/30:21:06:11.408"]000000c4@2014/9/30:21:06:11.408[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\cmiadapter\installers.cpp(352): Error HRESULT_FROM_WIN32(ERROR_ACCESS_DENIED) originated in function Windows::WCP::CmiAdapter::CMIWrapperBasicInstaller::ResolveAndInvokeInstaller expression: hr
 Line 8052: 2014-09-30 17:06:12, Error                 CSI    [EMAIL="00000005@2014/9/30:21:06:12.467"]00000005@2014/9/30:21:06:12.467[/EMAIL] (F) CMIADAPTER: Exiting with HRESULT code = HRESULT_FROM_WIN32(ERROR_ACCESS_DENIED).
 Line 8054: 2014-09-30 17:06:12, Error                 CSI    [EMAIL="000000c5@2014/9/30:21:06:12.468"]000000c5@2014/9/30:21:06:12.468[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\cmiadapter\installers.cpp(123): Error HRESULT_FROM_WIN32(ERROR_ACCESS_DENIED) originated in function Windows::WCP::CmiAdapter::CMIWrapperBasicInstaller::Install expression: hr
 Line 8060: 2014-09-30 17:06:12, Error      [0x01803c] CSI    000000c8 (F) Failed execution of queue item Installer: SppInstaller ({1b265fd2-721c-4e59-ad55-9d102a5d1d7f}) with HRESULT HRESULT_FROM_WIN32(ERROR_ACCESS_DENIED).  Failure will not be ignored: A rollback will be initiated after all the operations in the installer queue are completed; installer is reliable (2)[gle=0x80004005]
 Line 8324: 2014-09-30 17:06:24, Error                 CBS    Startup: Failed to process advanced operation queue, startupPhase: 0.  A rollback transaction will be created. [HRESULT = 0x80004005 - E_FAIL]
 Line 10524: 2014-10-01 11:04:13, Error                 CBS    Startup: Completed rollback, startupPhase: 0. [HRESULT = 0x80004005 - E_FAIL]
S

Looking at the detail for the first errors we get this...

2014-09-30 17:06:11, Info                  CSI    [EMAIL="00000002@2014/9/30:21:06:11.408"]00000002@2014/9/30:21:06:11.408[/EMAIL] [165]"SPP Installer: ProcessInstallOrUninstall (amd64_Microsoft-Windows-IE-InternetExplorer_31bf3856ad364e35_11.2.9600.16428_neutral_b709524f) completed with hr=0x80070005"
2014-09-30 17:06:11, Info                  CSI    [EMAIL="00000001@2014/9/30:21:06:11.408"]00000001@2014/9/30:21:06:11.408[/EMAIL] [68]"SPP Installer: SLpUpdateComponentTokens completed with hr=0x80070005"
2014-09-30 17:06:11, Info                  CSI    [EMAIL="00000002@2014/9/30:21:06:11.408"]00000002@2014/9/30:21:06:11.408[/EMAIL] [165]"SPP Installer: ProcessInstallOrUninstall (amd64_Microsoft-Windows-IE-InternetExplorer_31bf3856ad364e35_11.2.9600.16428_neutral_b709524f) completed with hr=0x80070005"
2014-09-30 17:06:11, Error                 CSI    [EMAIL="00000003@2014/9/30:21:06:11.408"]00000003@2014/9/30:21:06:11.408[/EMAIL] (F) CMIADAPTER: Inner Error Message from AI HRESULT = HRESULT_FROM_WIN32(ERROR_ACCESS_DENIED) [[19]"Access is denied."] [gle=0x80004005]
2014-09-30 17:06:11, Error                 CSI    [EMAIL="00000004@2014/9/30:21:06:11.408"]00000004@2014/9/30:21:06:11.408[/EMAIL] (F) CMIADAPTER: AI failed. HRESULT = HRESULT_FROM_WIN32(ERROR_ACCESS_DENIED)  Element:  [163]"<sppInstaller xmlns="urn:schemas-microsoft-com:spp:installer" xmlns:manv3="urn:schemas-microsoft-com:asm.v3" xmlns:spp="urn:schemas-microsoft-com:spp:installer" />" [gle=0x80004005]
2014-09-30 17:06:11, Error                 CSI    [EMAIL="000000c4@2014/9/30:21:06:11.408"]000000c4@2014/9/30:21:06:11.408[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\cmiadapter\installers.cpp(352): Error HRESULT_FROM_WIN32(ERROR_ACCESS_DENIED) originated in function Windows::WCP::CmiAdapter::CMIWrapperBasicInstaller::ResolveAndInvokeInstaller expression: hr [gle=0x80004005]
2014-09-30 17:06:12, Error                 CSI    [EMAIL="00000005@2014/9/30:21:06:12.467"]00000005@2014/9/30:21:06:12.467[/EMAIL] (F) CMIADAPTER: Exiting with HRESULT code = HRESULT_FROM_WIN32(ERROR_ACCESS_DENIED). [gle=0x80004005]
2014-09-30 17:06:12, Error                 CSI    [EMAIL="000000c5@2014/9/30:21:06:12.468"]000000c5@2014/9/30:21:06:12.468[/EMAIL] (F) d:\win7sp1_gdr\base\wcp\cmiadapter\installers.cpp(123): Error HRESULT_FROM_WIN32(ERROR_ACCESS_DENIED) originated in function Windows::WCP::CmiAdapter::CMIWrapperBasicInstaller::Install expression: hr [gle=0x80004005]
2014-09-30 17:06:12, Info                  CSI    [EMAIL="000000c6@2014/9/30:21:06:12.508"]000000c6@2014/9/30:21:06:12.508[/EMAIL] CSI Advanced installer perf trace:
CSIPERF:AIDONE;{1b265fd2-721c-4e59-ad55-9d102a5d1d7f};Microsoft-Windows-IE-InternetExplorer, Version = 11.2.9600.16428, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral;8126123

...so it looks as if you still have permissions issues somewhere.
I suspect that it could be either
1) the relevant files have been tagged 'read-only'
or
2) the service doesn't have the correct permissions
or
3) the registry is corrupt
or
4) something else...

Let's check the easy ones first.

Open an elevated Command Prompt, and run the following commands...

ICACLS C:\Windows\winsxs\amd64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_11.2.9600.16428_none_11b913172f0cb26f /T
ICACLS C:\Windows\winsxs\amd64_Microsoft-Windows-IE-InternetExplorer_31bf3856ad364e35_11.2.9600.16428_neutral_b709524f
ATTRIB C:\Windows\winsxs\amd64_Microsoft-Windows-IE-InternetExplorer_31bf3856ad364e35_11.2.9600.16428\*.*
REG LOAD HKLM\COMPONENTS C:\Windows\System32\config\COMPONENTS
REG QUERY "HKLM\COMPONENTS\DerivedData\Components\amd64_microsoft-windows-ie-internetexplorer_31bf3856ad364e35_11.2.9600.16428_none_11b913172f0cb26f" /S
REG QUERY "HKLM\COMPONENTS\DerivedData\Components\amd64_Microsoft-Windows-IE-InternetExplorer_31bf3856ad364e35_11.2.9600.16428_neutral_b709524f" /S
 
.

post the results, and we'll see what we can see,

 

[Preacherpj]

Once again - I really really appreciate the help and time here!

So I pasted your commands into the CLI and here is what I got back, not sure if I did this exactly how you wanted, I did each command individually.