Installation problems : Windows 7 64-bit on Dell Optiplex 760

[vanHunks]

I bought recently a re-furbished Dell Optiplex 760. I installed an SSD for the boot drive and tried to install Windows 7 Pro 64-bit (the OEM CD). The install ran smoothly up to a certain point and then did nothing. I repeated the installation with the 32-bit version and this completed successfully. The point at which the 64-bit install failed appears to be when the installation process tests the video performance, suggesting a problem with the 64-bit versions's graphics-card driver. The successful install revealed the graphics card (on-board chip, in fact) to be the Intel Q45/Q43 Express chipset. Has anyone had a similar experience and dealt successfully with the problem ?

 

[Ztruker]

See here: How to Access Device Manager During the Installation of Windows 7

The part to follow is down a ways under [SIZE=+2]Now for Safe Mode:[/SIZE].

Disable your video card/chip for now then download and install the latest driver once it completes if Windows Update does not resolve theproblem.

 

[bobkn]

I see that Win7 X64 is officially supported on the OptiPlex 760:

Drivers and Downloads | Dell [United States]

I'm not sure what you problem is. When you say "OEM CD", do you refer to one that came from Dell?

 

[vanHunks]

Gentlemen, Thanks for your suggestions. The process of deactivating the video driver during the installation worked a treat; I was able to complete the installation and install subsequently the correct video driver. The OEM CD (actually DVD) was the disc provided by the refurbisher - it's an MS version for re-furbishers, who are pretty active in this part of the world.

 

[Ztruker]

That's great! Glad it worked for you.

 

[Layback Bear]

Glad you got things working. This part of the world is where?