Internet Explorer 9 and Windows 7

[Muirfield]

I have been using Internet Explorer 9 successfully for many months on my Windows 7 system.
Suddenly I could no longer access it. I also have FireFox 4 and Chrome 11, both of which work fine. I need IE9 for downloading classical music (Classics Online).
I still had a desktop icon but when clicking it nothing happened. I uninstalled IE 9 via 'Installed Updates' and re-installed a fresh download successfully, except I no have no icon on the desktop and, when going to the list (via 'start') and click IE nothing happens.
I have an HP Compaq 500B MT.
Any suggestions would be most welcome.
Tony

 

[JMH]

Tony.
Just checking....
After uninstalling IE did you then -
* Restart (to finish the process of uninstalling Internet Explorer 9, and restore the previous version of Internet Explorer).

Then on completion of the install -
* Restart (to finish the installation process, so you can use Internet Explorer 9 immediately).

How do I install or uninstall Internet Explorer 9?

 

[Muirfield]

IE9 and W7

Hi,
I did restart every time Windows instructed me to.
After uninstalling IE 9 I did NOT install the previous version. I installed a freshly downloaded version of IE 9.
I have an icon on the desktop now and it looks for iexplorer.exe , but apparently cannot find it.
Tony

 

[Jacee]

Click on Computer from the start menu, then click on Local Disk C:
Now click on Program Files and scroll down to Internet Explorer folder. Open it and right click on the icon, choose properties. Click the Details tab. What product and version is it showing?

 

[Muirfield]

Thanks for the response. I checked version:- 9.0.8112.16421.
I hope this helps.
I was wondering something else.I was surprised to see that I E 9 is regarded as an update, Does this mean that when I uninstall - this update - I should get back to IE*?

 

[Muirfield]

I spent over an hour with HP on the line, and then over an hour and a half with Microsoft, who took over my PC by remote control. We uninstalled IE9 (update) and, Microsoft claimed, re-installed IE8. Unfortunately nothing has changes and MS has given up.
So, it would seem, I now have IE8 installed, but cannot access it.
Tony

 

[Jacee]

If you right click the icon in Program Files, and select to open or run as Administrator, what happens?

 

[Muirfield]

Absolutely nothing
I am considering running windows repair.
Tony

 

[usernamed]

Check your firewall. Consider ditching your current firewall and installing another. I recently had to switch from PCTools excellent firewall to another less desirable firewall because PCT disabled IE9.

 

[Muirfield]

I have Windows Firewall and run Microsoft Security Essentials
Tony

 

[LiquidSnak]

IE 8 doesn't run either?

 

[JMH]

Tony.
I'm desperately clutching at straws here.....

*What changes did you make to your system between IE 9 working & not working? {SP1 installation???}

* Had you successfully used IE8 prior to IE9?

* Have you used a registry cleaner during the problem period?

* Did you check in Event Viewer for any error messages at the time?

 

[Muirfield]

Microsoft says they have escalated the problem to their research team and will come back to me.
I don't need IE9 - in fact I prefer either FireFox or Chrome. However I am scared that it indicates some unknown problem. Like the pilot tells you when one engine fails, we can easily fly with only three. What if the fuel is contaminated?
Tony

 

[JMH]

Good luck Tony.
Let us know how it goes....

 

[zigzag3143]

Is there anything logged in event viewer about the problem?

There are several ways to find what the problem is. The best is to go into event viewer (type eventvwr in search). Go to the windows log>application tab.

You want to look for critical errors (they have red in the left column ).

When you find them you want to look for critical errors that say app hang, app crash, or anything that relates to the problem.

When you find them please note the event ID, and the source codes and tell us what they are.