Solved Internet Explorer has stopped working

[KenBaynham]

Hi all

I have a fairly new desktop PC I used my original windows 7 home edition as my operating system and updated to Internet Explorer 11.

Just lately I have been experiencing 'Internet Explorer has stopped working problems'. I went onto the Microsoft help site and followed a procedure which involved turning off all my start up programs with the exception of the Microsoft ones. When I tried to restart at the end of the procedure my PC froze.

It seems I have a problem more deep seated than the Explorer problem and could really do with some help.

Hoping for a reply soon.

Best Regards Ken.

 

[ThrashZone]

Hi and welcome to SevenForums,
Did you ask a question on the Microsoft help if so post a link to it so we won't give duplicate suggestions,
Cheers.

 

[carwiz]

There were a number of fixes for IE9,10 and 11 just last week. I remember seeing the "'Internet Explorer has stopped working" addressed in one or two of them. These were part of the MS monthly update cycle so make sure you're up to date. I tried to find the link again but can't.

 

[KenBaynham]

Thanks for prompt reply.

The advice I followed was based on a reply to someone else's question. The answer can be found at:

Internet Explorer Has Stopped Working. Message keeps popping up. I can - Microsoft Community

Best regards Ken.

 

[KenBaynham]

Hi Carwiz

Thanks for prompt reply.

Although the Explorer issue was the initial issue it is the fact that I can't alter my start up programs that causes my real concern. seemed more like a virus to me. Although having said that the Explorer issue is getting worse.

Best regards Ken.

 

[ThrashZone]

Hi Thanks for the link,
A popular article,
What errors happened on Reset,
Look at this and report any discrepancies in the process,
Especially after checking the box to delete personal settings
Reset process first opening Internet explorer
After reset the only add-on still Enabled would be Adobe Shockwave flash player/ please confirm,

 

[KenBaynham]

Hi

Glad the link worked. Wasn't to sure it would work.

Reset procedure was OK but restart just resulted in Windows revolving circle. Only way out was a cold start and the 'Start Windows Normally' prompt.

Hope this helps.

 

[ThrashZone]

Unlike the Microsoft site we have here a utility to fill in your system spec's for you,
See the link above my hot signature picture on how to use it,
Also post what security suite you use and have installed or ever had installed,
Any third party utilities used/ ccleaner/ Tuneup/......
Post screen shots,
Click the start button and type msconfig
Click on the suggestion or the enter key,
Go to the Startup section and the Services section/ Check the box to Hide Microsoft services and repeat the screen shot,
Cheers.

 

[KenBaynham]

Hi ThrashZone

Hope this is as you require. Not that good at this sort of thing.

I use an antivirus called Bulldog which came installed on my PC and CCleaner.

As part of this exercise I discovered that trying to apply any change to the startup utility results in my PC locking up and the subsequent cold start.

Regards.

 

[ThrashZone]

Thanks Good job
Post the Startup section with two shots if needed,
Also show the lower section of the services that was only the top half
Thanks for the desktop shot as well,
Can't say I've ever seen BullGuard before where did you buy your machine ?
Clean boot,
http://www.sevenforums.com/tutorials/179159-troubleshoot-application-conflicts-performing-clean-startup.html
Cheers.

 

[KenBaynham]

Hi Thrash

Things are getting worse. Cant get onto Internet explorer at all at the moment just the infamous revolving circle. I got on to the forum by changing my home page to Google. Does the Google Browser use Internet Explorer?

My PC was built by a company called Chillblast who enjoy quite a good reputation here in the UK. I can only think the name derives from the fact they use a mini refrigeration unit as the cooling medium which makes them super quiet. I may have misunderstood your request for screenshots. From my system configuration do you require both service and start-up lists?

My Email at Google is ** REMOVED ** as long as that doesn't go down as well.

Hope we can sort things

Best regards Ken.

Forgot to mention I have a red cross against the flag at the bottom right of screen if I click on it tells me 1 urgent message which is 'Turn on Windows Security centre service' but when I left click on the message I get the message 'The widows Security system cannot be started'.

 

[ThrashZone]

Hi yes both complete lists of both sections are best,
How did clean boot go ?
http://www.sevenforums.com/tutorials/179159-troubleshoot-application-conflicts-performing-clean-startup.html
Open reliability monitor,
http://www.sevenforums.com/tutorials/2270-reliability-monitor.html

 

[whs]

There were a number of fixes for IE9,10 and 11 just last week. I remember seeing the "'Internet Explorer has stopped working" addressed in one or two of them. These were part of the MS monthly update cycle so make sure you're up to date. I tried to find the link again but can't.

I saw those too. Unfortunately they did not help. The saga continues. Just had one a few minutes ago. The IE always recovers but when you were in the middle of a posting, everything is gone.

 

[ThrashZone]

I rolled back to ie10 a few days ago because it started acting up,
Not sure what your running Wolfgang ?
Cheers.

 

[KenBaynham]

Hi Thrash

Haven't had time to do clean boot yet but things seem better this morning so I thought I would take the chance to send you the screen shots you requested. Clean boot and monitor next.

Many Thanks Ken

 

[KenBaynham]

Hi Again Thrash

Tried to initiate the clean start but when I pressed OK to the system configuration changes my system froze with the infamous revolving circle again. Pretty much the same sort of thing with the Action Centre when I try to correct anything I am told it can't be done. The reliability monitor doesn't seem to be doing anything either. Do I have to switch it on?

Look forward to your thoughts

Best Regards Ken.

 

[ThrashZone]

Hi thanks click on View Message on the NVidia Graphic Driver listing,
I'm pretty sure it needs a new more recent driver,
But post the message content or take a screen shot of it,
Cheers.

Something is wrong with BullGuard because windows isn't recognizing it's security features I believe that is why Windows security center service is off and notifying you of that to turn window security on ?

 

[Golden]

It might help to backup a bit and ensure the underlying system is healthy.

1. Click Start

2. In the search box, type cmd
3. In the list that appears, right-click on cmd.exe and choose Run as administrator
4. In the command window that opens, type sfc /scannow and hit enter.

Report the output from the command window once it finishes.

More detail: http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html

 

[Layback Bear]

I believe Microsoft was down for a while for a few hours last night.
At least my computers couldn't find anything Microsoft. Works now.

 

[Layback Bear]

Just a thought:

From the KenBaynham Specs. Antivirus Bulldog.
Did it come with a firewall that is blocking things?

Back to watching.