nottaclue9,
For some things we can use an image, for others, no.
If you ran FRST once, the reports should already be on the Desktop.
The program is safe to run. We do not use 'dubious' programs.
We can also move on from
FRST for now, if it does not run well in your system.However, if the reports are already on the Desktop, please provide them.
If not, let's use
HitmanPro.Kickstart.
You need a USB pendrive for this. (See post #13, also called a flash drive)
Also, you may want to print these instructions, so they are available to follow, and you may want to read the instructions through to make sure you understand what to do.
Now, load a
USB pendrive with
HitmanPro.Kickstart as follows...
Note: the contents of the USB flash drive are erased during this process!
Use a clean (non-infected) computer, and
download:
HitmanPro.Kickstart - Anti ransomware, politievirus, bundestrojaner, Reveton, BKA, GVU - SurfRight
Under Download (on the right) select the program applicable to the system: 32-bit, or 64-bit.
When HitmanPro opens, click the
KickStart icon at the bottom of the screen.
>>Plug in the
USB pendrive.
When the USB pendrive is detected, a selection screen is presented.
Select the USB pendrive from the choices, and press:
Install Kickstart
A warning that all contents of the selected pendrive will erase is presented.
Press:
Yes
As the
HitmanPro.Kickstart files are loaded, a progress indicator is shown on the screen.
Once the process is completed a screen is presented with the contents of HitmanPro.Kickstart
Remove the USB flash drive from the
clean computer and press:
Close
Now, with the problem
computer shut down, plug the USB flash drive into a USB port, and turn on the power.
When the computer starts, press the key that brings up the Boot Menu. (On some machines its F12, F10, or F2)
From there, select to boot from the USB drive. (It may say 'Removable Drive' in the options.)
Info:
How to Remove Ransomware - Select Real Security
Once you select the USB flash drive to boot from, press:
Enter
A Kickstart prompt with USB boot options appears.
Select:
1 (Bypass the Master Boot Record (Default))
The system continues to boot from the hard drive and starts Windows.
If you get a message stating that Windows failed to start, etc., just select:
Start Windows Normally
When Windows boots, you either get a logon screen, or the Desktop is started.
If you see a logon screen with your User name, logon with it.
In the next prompt that appears, to start the program without installing to the local hard disk, select the option to do
a: One-time scan to check the computer.
To start scanning for malware press:
Next
If malware is detected, the program shows what malware is present on the system using a red framed screen as shown below:
Select
Next to quarantine the malware into a secure storage where it can no longer start.
At the next screen, activate the 30-day free license:
After a successful activation (30 days), press:
Next
A screen indicating that the malware was successfully disabled or removed is presented.
Press:
Next
To obtain a report of the scan results, press:
Save log
>>Save the Notepad log to the Desktop
<<
It has a name such as:
HitmanPro_xxxxxxxx_xxxx
Remove the USB pendrive, and press:
Reboot
If no malware is found, press:
Close
After
HitmanPro.Kickstart is done, you should be back into normal Windows.
Please post the
HitmanPro log in your reply.
<<Important!
You aren't able to enlarge it?
