issues after installing updates

[Twister]

hi guys

basically it installed 5 updates on tuesday night and shut down

started it up wed and all worked fine for a few mins then if i tried loading anything my comp just froze so had to restart, which i then had to repair and restore to previous update to get it to work

wed night it installed these 5 updates again, then when i tried my comp today i got same issue again

since then i installed the media player update and 1 other and left the 3, KB976264, KB976662 & KB978637

so one of these has some kind of issue with it, anybody any ideas, as i could leave the updates and not install them but i think they are security updates and my mcafee security centre isnt fully protected now

thanks

 

[Flavius]

Go to Windows Update>>view update history,click on the error and read error code and post here

 

[Agent Zach]

If there are no error codes placed with the Updates, uninstall the 5 updates you installed, restart... then, install the updates ONE by ONE...

To be ultra thorough, install one of the updates, use your computer awhile, if it doesn't freeze, then that update is fine. Continue to do that until you find the update that causes the issue.

THEN report back here with what Update it is..

 

[Twister]

did the other 3 1 by 1 and it seems to have worked ok

cheers

 

[Twister]

seems the update i though i installed didnt and came back last night and caused the issue again

its definately the KB976264

 

[Flavius]

seems the update i though i installed didnt and came back last night and caused the issue again

its definately the KB976264

Check list of installed updates in Programs and Features>>View Installed updates (not in updates history! -sometimes it may show incorrect information!) .If really have installed KB976264 then just uninstall and reinstall it.

if it doesn't solve problem.

KB976264 is Application Compatbility Update Application Compatibility Update for Windows Vista, Windows Server 2008, Windows 7, and Windows Server 2008 R2: February 2010

Maybe it require uninstall manually any older hotfix relate to Application Compatbility Update.

Prepare log from VistaSysInfoTool (select all) VistaForums SysInfo Tool - Vista Forums

Log attache to post

 

[Twister]

i had to restore so its ready to be downloaded and installed to my comp again

if i click HIDE will this stop it from installing

 

[MilesAhead]

i had to restore so its ready to be downloaded and installed to my comp again

if i click HIDE will this stop it from installing

It might be a good idea once you have the system working, to turn updates off for a bit. Let things stabilize. The more things you change the more interactions you get. That's why I try to keep modifications of the OS to the Service Pack level unless there's a specific thing I know I need, like the "hanging copying files dialog" thing in Vista. I definitely put that fix on.

 

[Twister]

i tried turning updates off when it did it the 1st time but then my mcafee security said i wasnt protected so thought id best put it back on

 

[MilesAhead]

i tried turning updates off when it did it the 1st time but then my mcafee security said i wasnt protected so thought id best put it back on

Who you going to believe? Me or your own eyes?

 

[Flavius]

In my opinion hidding updates is not solution only workaround problem for the moment,if you leave it, you may have problem with other updates in future too.

I googled and really many people have problem with this hotfix (unable to install,loosing network connections or cannot to run system)

Try this:

1.Go to Control Panel>>Windows Update and install all optional updates (ncluding drivers)

remains new drivers find yourself in google or use this freeware tool Device Doctor Free Driver Update Software - Device Doctor,this tool help you quickly find new drivers

2.Uninstall McAffe
3.Try install this update on clean boot How to Troubleshoot a Problem by Performing a Clean Startup in Windows 7 or Vista

If nothing help I recommend to contact with manufacturer support and MS support

 

[Twister]

ok ill give them things a try, see what happens

 

[Twister]

i tried turning updates off when it did it the 1st time but then my mcafee security said i wasnt protected so thought id best put it back on

Who you going to believe? Me or your own eyes?

oh i beleive you like, but at the time, i wasnt sure if it would leave me vulnerable for virues etc