KB2538243 Windows update keeps failing.

[ivanv]

Hello,

Below are the details of the security update that keeps failing.

I have tried the Windows trouble shooter without succes. Fixit without succes.
.Net framework repair without succes. Manual download did not want to work either.

Would anyone have some other ideas?

Ivan


Security Update for Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package (KB2538243)

Installation date: ‎5-‎12-‎2012 11:30

Installation status: Failed

Error details: Code 64C

Update type: Important

A security issue has been identified leading to MFC application vulnerability in DLL planting due to MFC not specifying the full path to system/localization DLLs. You can protect your computer by installing this update from Microsoft. After you install this item, you may have to restart your computer.

More information:
MS11-025: Description of the security update for Visual C++ 2008 SP1 Redistributable Package: June 14, 2011

Help and Support:
Microsoft Support

 

[NoelDP]

Please follow the instructions at http://www.sevenforums.com/windows-...4840-windows-update-posting-instructions.html and post the data - then we can see what we're dealing with.

 

[ivanv]

View attachment 244556

Hi NoelDP,

Hope this will help.

and I got the following error code with today's windows update (2 succeeded and the same old one did not)

Security Update for Microsoft Visual C++ 2008 Service Pack 1 Redistributable Package (KB2538243)

Installation date: ‎6-‎12-‎2012 10:47

Installation status: Failed

Error details: Code 64C

Update type: Important

A security issue has been identified leading to MFC application vulnerability in DLL planting due to MFC not specifying the full path to system/localization DLLs. You can protect your computer by installing this update from Microsoft. After you install this item, you may have to restart your computer.

More information:
MS11-025: Description of the security update for Visual C++ 2008 SP1 Redistributable Package: June 14, 2011

Help and Support:
Microsoft Support


Thanks for taking the time.

Ivan

 

[NoelDP]

Download the update, and try installing it offline - Microsoft Update Catalog

(there's no obvious problems in the logs)

 

[ivanv]

Hi NoelDP
What do you mean with installing it offline?
Do you mean dnld it and the disconnect the internet and the install?

Ivan

 

[NoelDP]

Just download and install it ouside of Windows Update - no need to disconnect.

 

[ivanv]

ok

at first the installation would not work b/c it could not find the source code?
then it suggested to install using their recommended settings - that seemed to pass.

How do I know it worked?

 

[NoelDP]

Do manual check for Windows Updates, and see whether it still wants to install the patch.
If it does, please post another MGADiag report.

I'm a little confused by your screenshot, I admit! - do you actually have a drive F:?? (If so, what type is it? Hard drive partition, or Oprical drive?)

 

[ivanv]

Hi Noel,

It is still in the list to be updated. So the installation did not work yet.

My F drive is a hard drive partition.

 

[NoelDP]

Carp! - my carefully prepared response got lost in a connection failure

Let's see what we can find out...
Open an Elevated Command Prompt, and run teh following commands....

ICACLS C:\
ICACLS F:\
DIR C:\vc_red.msi /S
DIR F:\vc_red.msi /S

Post the results

Please try running the following 'Fixit' - Fix problems with programs that can't be installed or uninstalled



Here are some instructions to make life easier
1) To open an Elevated Command Prompt Window (the ECP window), click on Start, All Programs, Accessories – then right-click on Command Prompt, and select Run as Administrator. Accept the UAC prompt.
2) To run the commands easier, highlight the block of commands, and right-click on the highlight – select Copy. In the CP Window, click on the black/white icon at top left – select Paste. The commands will run but may not complete the last command, so hit the Enter Key once.
3) To copy the results... click on the Black/White icon in the top left, and select Edit... 'Select All', and hit the Enter key - then use Ctrl+V or r-click+Paste to paste it into your response.

 

[ivanv]

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Windows\system32>ICACLS C:\
C:\ BUILTIN\AdministratorsF)
BUILTIN\AdministratorsOI)(CI)(IO)(F)
NT AUTHORITY\SYSTEMF)
NT AUTHORITY\SYSTEMOI)(CI)(IO)(F)
BUILTIN\UsersOI)(CI)(RX)
NT AUTHORITY\Authenticated UsersOI)(CI)(IO)(M)
NT AUTHORITY\Authenticated UsersAD)
Mandatory Label\High Mandatory LevelOI)(NP)(IO)(NW)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>ICACLS F:\
F:\ BUILTIN\AdministratorsF)
BUILTIN\AdministratorsOI)(CI)(IO)(F)
NT AUTHORITY\SYSTEMF)
NT AUTHORITY\SYSTEMOI)(CI)(IO)(F)
NT AUTHORITY\Authenticated UsersM)
NT AUTHORITY\Authenticated UsersOI)(CI)(IO)(M)
BUILTIN\UsersRX)
BUILTIN\UsersOI)(CI)(IO)(GR,GE)

Successfully processed 1 files; Failed processing 0 files

C:\Windows\system32>DIR C:\vc_red.msi /S
Volume in drive C has no label.
Volume Serial Number is 8695-39A8

 

[ivanv]

Before you also asked for another MGADiag report.
What is that?

Regards,

Ivan

 

[ivanv]

Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-FR42J-HW287-RHMHH
Windows Product Key Hash: MXrhKYgQTrR0+GtJ5C44iEh7Zb8=
Windows Product ID: 00359-OEM-8882243-60844
Windows Product ID Type: 3
Windows License Type: OEM System Builder
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {ACDCC59C-F0CF-4525-8654-78EEE2677EBD}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000000
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error:
Validation Diagnostic:
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: 2.0.48.0
OGAExec.exe Signed By: Microsoft
OGAAddin.dll Signed By: Microsoft

OGA Data-->
Office Status: 100 Genuine
Microsoft Office Home and Student 2007 - 100 Genuine
Microsoft Office Enterprise 2007 - 100 Genuine
OGA Version: Registered, 2.0.48.0
Signed By: Microsoft
Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_B4D0AA8B-920-80070057_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Users\Ivan\AppData\Local\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{ACDCC59C-F0CF-4525-8654-78EEE2677EBD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RHMHH</PKey><PID>00359-OEM-8882243-60844</PID><PIDType>3</PIDType><SID>S-1-5-21-3781562164-1802327407-2516877843</SID><SYSTEM><Manufacturer>Hewlett-Packard</Manufacturer><Model>HP Pavilion dv6 Notebook PC</Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard</Manufacturer><Version>F.36</Version><SMBIOSVersion major="2" minor="4"/><Date>20091009000000.000000+000</Date></BIOS><HWID>533E3307018400F8</HWID><UserLCID>0413</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>HPQOEM</OEMID><OEMTableID>SLIC-MPC</OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><PidType>19</PidType></Product><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>4B580274A018ED0</Val><Hash>GsET/nzxyzCl6sXJ/MEmozHGzWY=</Hash><Pid>81599-872-1599164-65348</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, HomePremium edition
Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00176-822-460844-02-1043-7600.0000-3182009
Installation ID: 005560722893029914029411888260637133762215277830007161
Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial Product Key: RHMHH
License Status: Licensed
Remaining Windows rearm count: 5
Trusted time: 8-12-2012 15:03:51

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 11:10:2012 23:17
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:


HWID Data-->
HWID Hash Current: MAAAAAEAAQABAAEAAAACAAAAAwABAAEAeqiwsTboRPASOvzdmog8/oJE5ADOFEbK

OEM Activation 1.0 Data-->
N/A

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC HPQOEM SLIC-MPC
FACP HPQOEM SLIC-MPC
HPET HPQOEM SLIC-MPC
BOOT HPQOEM SLIC-MPC
MCFG HPQOEM SLIC-MPC
DMAR

ASF! HPQOEM SLIC-MPC
SLIC HPQOEM SLIC-MPC
SSDT PmRef CpuPm

 

[NoelDP]

Thanks - the request was more borne of habit that anything else, as I mostly work with WGA problems , but I've often had to deal with the WU services and problems as a result, since they are so closely related, and often the first that I (or the user) knows that they have a WU problem is when validation fails and they post a log.
The report looks fine, anyhow.

 

[NoelDP]

The DIR commands hadn't finished processing (it can take a few minutes for each - I should have warned you) please run then again if you've closed teh window, or post the latest 'copy' of the noeldir.txt file from the desktop.