Solved Kernel Power ID 41, (0x8000000000000002) BSOD when gaming.

[wicecrew]

Yes, here it is.

 

[writhziden]

You have the following errors (the links also contain steps to solve them):

Event ID 10 is logged in the Application log after you install Service Pack 1 for Windows 7 or Windows Server 2008 R2

Event ID 4107 or Event ID 11 is logged in the Application log in Windows and in Windows Server


It could be the CPU, but we need to do some hardware tests to know for sure. Run some hardware checks.

• If you are overclocking any hardware, please stop.
  
  
• Monitor temperatures during the following tests.
  
  Use the following programs to monitor the temperatures.​
  • Real Temp is a good CPU temperature monitor.
  • Speccy - System Information - Free Download will monitor all hardware temperatures.
  • HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools can be inaccurate for CPU temperatures, but is a good program for GPU temperature monitoring.
  • Use FurMark: VGA Stress Test, Graphics Card and GPU Stability Test, Burn-in Test, OpenGL Benchmark and GPU Temperature | oZone3D.Net to test the graphics card GPU. Let it run until the GPU temperatures even out or until the GPU temperatures reach a dangerous level (you can find the max temperature for your card on either the nVidia or AMD sites; if you are not sure, ask us). The goal is to get a steady temperature, find out if the GPU is overheating, or to see if there are any artifacts present in the test itself: look for strange pixelated patterns on the screen or colors that do not look like they belong. Then use the |MG| Video Memory Stress Test 1.7.116 Download to test your graphics card memory. Let the memory test run for at least seven passes; the more the better.
    
    
  • Run http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html to determine any hardware problems. Run all three tests for a few hours each. If you get errors, stop the test and post back here.
    
    
  • Follow the steps for doing CPU stress test using IntelBurnTest
  
  
• Run the boot version of Memtest86+ paying close attention to Parts 2 and 3 of the tutorial. Also, in case Memtest86+ misses anything and comes up with no errors, run the extended version of the Windows Memory Diagnostics Tool for at least five passes. These you may want to run overnight since they take a long time to complete (run them an hour before bed each of the next two nights and check before going to sleep that they are still running).
  
  
     Warning

  Before you proceed with the following, answer these two questions: Are you still under warranty? Does your warranty allow you to open up the machine to check hardware? If you are unsure of the answers to these questions, contact your system manufacturer. :warn:WARNING: The steps that follow can void your warranty!!!
  
  
  For Part 3: If You Have Errors: If you swap any memory components, follow these steps for ESD safety:
  1. Shut down and turn off your computer.
  2. Unplug all power supplies to the computer (AC Power then battery for laptops, AC power for desktops)
  3. Hold down the power button for 30 seconds to close the circuit and ensure all power drains from components.
  4. Make sure you are grounded by using proper grounding techniques, i.e. work on an anti-static workbench, anti-static desk, or an anti-static pad. Hold something metallic while touching it to the anti-static surface, or use an anti-static wristband to attach to the anti-static material while working. If you do not have an anti-static workbench, desk, or pad, you can use your computer tower/case by finding a metal hold in it, such as a drive bay.
  Once these steps have been followed, it is safe to remove and replace components within your computer.

 

[wicecrew]

I have now done some of the tests, these are the results:
"GPU test with Furumark gave a temperature of 89´ celsius. I think that the maximum temperature for my graphic-card is 100´celsius.
Then I run the video memory stess test in 8 passed tests without any marks.

But I realised when I ran Prime95 that my CPU has a quite high temperature of 69` celsius and according too Intels website the maximum temperature is 67,9` celcius.
Is this normal?

I run IntelBurnTest now. Seems like the temperature is quite high now. I add some pictures from Intelburntest with temperatures. [/ATTACH]

 

[wicecrew]

After I had stoped the testing for a moment the computer get BSOD.
Uploading error reports.
The only thing I did at the computer was to surf the web.View attachment 215948

 

[writhziden]

Temperature can get up to 72.9 C (add 5 C to T_Case). You may want to make sure the heatsink is properly seated and the thermal paste was properly applied to the CPU: Thermal Paste and How To Use It | techPowerUp

The heatsink should not move at all when you gently wiggle it with your finger (make sure to follow ESD safety steps prior to opening up the system to attempt to wiggle the heatsink).


Problem Devices:

IOCBIOS	ROOT\LEGACY_IOCBIOS\0000	This device is not present, is not working properly, or does not have all its drivers installed.

The BugCheck code in your crash appears very infrequently, so there is not a lot to go on. It may mean you have incompatible hardware installed.

 

[wicecrew]

So what should I do? Apply new thermal paste and make sure my heatsink is installed right ?

Can a new install of win7 do anything good?
If I do a new install of win7 with only CPU, RAM, SSD harddrive installed. Se if the problem is solved then?
After that I install component one by one.

 

[writhziden]

Check the thermal paste / reapply it first. Also check the heatsink and make sure dust hasn't built up in it too much.

Doing a fresh install of Windows will not resolve the problem if it is related to the overheating processor. Get that done first, then we can worry about making sure the software is not an issue.

 

[wicecrew]

I have now installed a new heatsink and new thermal paste.
Noctua.at - sound-optimised premium components "Designed in Austria"!

When I run Prime95 I´m getting almost the same temp as before with my old heatsink and thermal paste.
But I havnt got any BSOD yet.

Should also say that I did a new install of Win 7 before I switched the heatsink. This becuse I had problem to start the computer evrery time it shoted of. It keept freezing in the boot whit the Win logo was loading.
Havnt got that problem after the new install.
Havnt put all of the components back in after the install of win 7. Right now its just Graphiccard, SSD, RAM, DVDreader. So no other harddrives are in the system. Maybee its they who causing the issue.?

 

[writhziden]

Could be the hard drives if one is going bad. We can check that a bit later. For now, leave things as they are for a few days. See how the system responds. Then start adding components back one at a time every few days until you get crashes. Take notes of which components were added before a crash occurs.

 

[TLG1991]

Hi, i have read through this very interesting as i am having the same kind of problem. when i play battlefield 3 it keeps freezing on the battlefield screen and freezing the sound but still making the sound, the only way to do anything is holding the power button.

i thought it might have been overheating issues so i got myself a HAF X case my temps are alot cooler now CPU maxed at 74 while playing battlefield and gpu around 50-60 not over 60 at all though. (i will put my specs at the bottom)

the strange thing is ive played the game since release with no problems apart from a few of the game issues with crashing on release. but for the past month its started doing this, ive not added any new hardware. ive read around a little and a few different places say it could be the audio drivers, if there are multiple drivers for audio it can cause this crash and a kernel-power 41 error i tried disabling a few audio drivers and leaving one on nothing really changed.

i was just wondering if you had fixed the problems you was having.
im a bit new to these kind of forums with big issues so i dont really know how to post those logs or where to find them lol :/ if you could help me out i will be very grateful

Specs:
i7 920 OC 3.80ghz
GTX 580 msi twin frozr
6gb ram
750w psu

 

[writhziden]

TLG1991: To get the dedicated help you need, please follow the http://www.sevenforums.com/crashes-debugging/96879-blue-screen-death-bsod-posting-instructions.html and start a new thread.

I hope we will be able to help you solve your problem.


Thank you for your cooperation.

-Mike

 

[wicecrew]

Hi TLG1991! I'm sorry to hear that you have the same problem I have, but also with relief when it's not just me who has constant problems with the computer.

I have also read that dual audio devices can cause problems, but however this has not solved my problem.
I have not had any more crashes after the last time I wrote in the forum. However, I do not know if it's gone when I have not had much time to play some games.

I write directly on the forum and attach my crash dump if it happens again.
* Start a new thread you still have the problem. This may well be good if it turns out that my or someone else's problem comes back.

If this is so that my problem is fixed, I think it was the new processor fan that did it. So you can double check the thermal compound, CPU fan and of course the CPU temps.

 

[wicecrew]

I can say with relief that my problems are gone.
I submitted my video card on service and describe my tempraturer was a little too high and also described that the computer has powered down occasionally.
I got the money back and bought me a little cheaper graphics card so that I know if it would be the same error could sell the computer at a profit.
I bought an Asus 7870 2Gb.
Works perfect. I can play Battlefield 3 on Ultra without any hint of lag.
Temprature when I play is 56C so it feels much better.

So if anyone has the same error so maybe it could be the graphics card as it was for me.
Thanks for all the help I received it has been extremely helpful and helped a lot of knowledge for me anyway.