laptop freezes and screen turns black

ahmedmosaad

New member
Local time
10:21 PM
Messages
1
every hour or five minute my laptop turns black and freezes and i have to restart it to make it work again .
i made the steps that the help here said and I attached my PC file information .
 

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Helwan
Computer type
PC/Desktop
OS
Helwan
Hello and welcome ahmedmosaad mate I am wondering where you got this machine from because it does not have a correct copy of Windows installed in it the build should read 7601 SP1 the CODE that is attached is showing it to be 7600. Now while this was the original build the SP1 was added later to fix the bugs etc. There are a lot of counterfeit copies for sale by the unscrupulous so hence why I ask.

The dump files contain some issues with your security AV - Avast too further analysis will not run again prompting me to believe the copy of Windows is not genuine.

Code:
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************
Use !analyze -v to get detailed debugging information.
BugCheck D1, {84a4, 2, 1, 87f35188}
Unable to load image \SystemRoot\system32\drivers\aswStm.sys, Win32 error 0n2
*** WARNING: [COLOR=red]Unable to verify timestamp for aswStm.sys[/COLOR]
*** ERROR: Module load completed but symbols could not be loaded for aswStm.sys

Code:
System Information
------------------
Time of this report: 10/3/2015, 05:17:11
       Machine name: MOSAAD-PC
   Operating System: [COLOR=red]Windows 7 Home Premium 32-bit (6.1, Build 7600) (7600.win7_gdr.110408-1633)[/COLOR]
           Language: Arabic (Regional Setting: Arabic)
System Manufacturer: Dell Inc.
       System Model: Latitude E5500                  
               BIOS: Phoenix ROM BIOS PLUS Version 1.10 A15
          Processor: Intel(R) Core(TM)2 Duo CPU     T7250  @ 2.00GHz (2 CPUs), ~2.0GHz
             Memory: 2048MB RAM
Available OS Memory: 2004MB RAM
          Page File: 1372MB used, 2634MB available
        Windows Dir: C:\Windows
    DirectX Version: DirectX 11
DX Setup Parameters: Not found
   User DPI Setting: Using System DPI
 System DPI Setting: 96 DPI (100 percent)
    DWM DPI Scaling: Disabled
     DxDiag Version: 6.01.7600.16385 32bit Unicode
 

My Computer My Computer

At a glance

Desk1 7 Home Prem / Desk2 10 Pro / Main lap A...Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i...Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop...Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Own build (new) Desk1 / Asus ROG Win 7 / Desk2 1st build
OS
Desk1 7 Home Prem / Desk2 10 Pro / Main lap Asus ROG 10 Pro 2 laptop Toshiba 7 Pro Asus P2520 7 & 10
CPU
Desk1 i5 3750K / Laptop i7 GTX 860M / Desk2 i5 2500
Motherboard
Desk1 Asus P877-V / Desk2 Gigabyte H67 UD3H / Laptop ?
Memory
Desk1 8GB (1866) / Desk2 16GB (1333) / Laptop 8Gb DDR3
Graphics Card(s)
Desk 1& 2NVidia GTX 650 & Laptops on board Intel
Sound Card
Desk 1 & 2 -XONAR DG Realtek High Def audio Laptop
Monitor(s) Displays
Desk 1 Benq HD 2450 / Desk2 Philips 24" / Laptop 17.5"
Screen Resolution
1920x1080 D1 & D2 & Laptop 1
Hard Drives
Desk1 Samsung 120GB 830 SSD
Asus ROG 256GB 850 Pro SSD
Desk2 Samsung 840 256 SSD
Toshiba 120GB EVO
PSU
Desk 1 Corsair HX 1050/ Laptop ? / Desk 2 Corsair HX 650
Case
Desk 1 Cooler HAF XM ? Toshiba laptop / Desk2 Coolermaster
Cooling
Fans on all Desk1 -2 Desk2 - all Coolermasters 5 Laptop ?
Keyboard
Desk 1 MS Sidewinder X6 Desk 2 MS Sidewinder X 4
Mouse
Desk 1&2 - Gigabyte MS 900 gamer - laptop - Logitec wireless
Internet Speed
ADSL2+
Other Info
One other Desktop (tester) and spare Toshba laptop both with SSD's
Running Kaspersky 2016 ISS on all machines config'd identically
Logitec audio stereo systems on each machine (x3)
Canon MG5250MFC
Router/modem TP-Link running WPA2SK
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