Laptop stopped reading usb

[nazir khan]

Hi, my laptop suddenly stopped reading usb (any thing i connect through usb )
and even bluetooth is not showing anywhere,
Please help.

 

[1994F7PT]

have you checked the USB is available and drivers are upto date through the device manager? same goes for the bluetooth

have you recently done anything major to the computer? new hardware, new usb device, dropped it?anything?

 

[nazir khan]

Thanks for response, yaa I checked, all the drivers are up to date,
only did few installations and uninstallations of softwares but.... I did dropped the laptop 2 days ago and I think this problem started after that only, after the impact laptop screen went like matrix, I restarted and display was correct but usb not working..

 

[nazir khan]

Thanks for response, yaa I checked, all the drivers are up to date,
only did few installations and uninstallations of softwares but.... I did dropped the laptop 2 days ago and I think this problem started after that only, after the impact laptop screen went like matrix, I restarted and display was correct but usb not working..

I managed to get the bluetooth fix some how.

 

[nazir khan]

Please help me.

 

[1994F7PT]

can you actually see the USB serial controllers in the device manager? they are usually at the bottom?

 

[nazir khan]

Yaa "UNIVERSAL SERIAL BUS CONTROLLER' is there in device manager and I re checked, all the drivers are up to date..

 

[1994F7PT]

very strange. if the device manager can see them then they should be functioning. hate to say it but repair shop is the best way to go now, without seeing the unit in person its hard to diagnose

 

[nazir khan]

OOOOOH .. ONE LAST INFO i WANT TO GIVE, IF THIS CAN HELP,
when i connect a usb drive, the tiny light in it is constantly blinking.....

 

[Sardonicus]

Tips for solving problems with USB devices

 

[nazir khan]

now when i connect my pen drive and checked in device manager, USB MASS STORAGE shows a yellow triangle on it, when i clicked on it , it says following

A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)

pls help me solve this problem....