Logon Error Msg

hcour

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Messages
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I have a friend who is getting the following error msg when he enters his password at logon:

"The User Profile Service service failed the logon. User profile cannot be loaded."

I haven't used Win 7 in a while and my friend is pretty much computer illiterate. Any help much appreciated.
 

My Computer

OS
Windows 7

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Self Built
OS
Windows 8.1 Pro x64
CPU
Intel Core i5-2500K @ 3.30GHz - S1155
Motherboard
Asus P8P67 LE Rev3, Intel P67, S115
Memory
8GB Corsair DDR3 XMS3, PC3-12800
Graphics Card(s)
NVIDIA GeForce GTX 650
Sound Card
On-Board
Monitor(s) Displays
3 x 24" {Extended Display}
Screen Resolution
1920 x 1080
Hard Drives
300GB Seagate Barracuda 7200
PSU
550W Coolermaster GX550
Case
Silverstone Precision PS04B
Cooling
Stock
Keyboard
Logitech K120
Mouse
World of Warcraft Cataclysm MMO Gaming Mouse
Internet Speed
80 MB
Antivirus
MSE / Windows Defender
Browser
Chrome
Thank you. We'll try it and see if that works.
 

My Computer

OS
Windows 7
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