Solved Memory leak in IE11 I Think

[AccessShell]

I am using WIN 7 Pro qne IE11. When I have my mail account(s) open on yahoo mail, the memory start to climb a lot. It starts out at about 300K and can go up to over 1,200,000K. I don't know yet if it is IE or IE and the mail accounts. This memory issue is rather new. Maybe a week or two.

Any help would be appreciated.

Thanks

 

[ICIT2LOL]

Hello AS mate please follow this to start with

[FONT=Calibri, serif]SYSTEMSPECS[/FONT]

[FONT=Calibri, serif]Nowbefore we can help we do need to know what is in your machine soplease do this [/FONT]System Info - See Your System Specs[FONT=Calibri, serif][/FONT]

[FONT=Calibri, serif]oreither enter the specs of your system in your forum profile the specswill appear when we click on that little box bottom left of the postscreen it is for me the preferable option as it is easy. As you mayappreciate it is very hard when you don’t know what one is workingwith for example a diesel or petrol engine.[/FONT]

[FONT=Calibri, serif](pretypedto save time)[/FONT][FONT=Calibri, serif][/FONT][FONT=Calibri, serif][/FONT]​

Plus can you open the task manager and see what is running in Processes and memory see pic

but the soecs would be most helpful

 

[AccessShell]

Additional info

At this point I am not sure if it is a WIN 7 problem, or even a Microsoft problem. When I use either IE 11 or Firefox 55.0.1 I get the same results. When I am on my yahoo email page, and only that page, the memory usage climbs quickly. When the page is entered I am using about 250,000 K. After a few minutes I am using over 1,200,000 K of memory. The memory does climb faster in Firefox than in IE, but the results are the same, degraded system performance.

Thankx

 

[AccessShell]

I have talked (chatted) with Yahoo mail. They passed the buck. They claim Yahoo is not causing the problem even though when I am not on the yahoo mail page the memory does not climb. I talked to Norton (my Anti virus security), they claim that Norton cannot cause the problem. Even if I am on another tab with the mail tab not shown the memory still climbs. Only when the mail tab is not requested does the memory stay in the normal range.
When the memory gets too high 3 issues occur. 1. All other active programs screens began to flash fast, 2. The task manager screen leaves a trail when moved, and 3. the following warning pops up and a second IE11 opens.

At this point I don't know where to look to solve the problem.

Any help would be appreciated.

Thanks

 

[ICIT2LOL]

Yes well I have to assume it must be the mail provider otherwise why the climb in memory usage now I am tempted to say that something is loading with the Yahoo stuff and I am assuming you have run some malware scans if not the I would suggest these to start with.
[FONT=Arial, sans-serif]http://www.superantispyware.com/ [/FONT]
[FONT=Arial, sans-serif]http://www.malwarebytes.org/products/malwarebytes_free/ [/FONT]
[FONT=Arial, sans-serif]http://www.bleepingcomputer.com/download/adwcleaner/[/FONT]
[FONT=Arial, sans-serif]ADW download from bleeping computer delete any rubbish found with the malware scans[/FONT]
[FONT=Arial, sans-serif](NB If you are running Kaspersky as the main AV then it might need disabling it when trying ADW because it does not like it at times)[/FONT]
[FONT=Arial, sans-serif]
[/FONT]
[FONT=Arial, sans-serif]The last pomit it might be an idea to disc able Norton just whilce you are triing those .[/FONT]
[FONT=Arial, sans-serif]
[/FONT]
[FONT=Arial, sans-serif]Look I have to admiy too that I am not a fan of Norton to br honest but the choice is always the operator's of course and I am wondering if it is up to the job if the other scans come up with a lot of missed stuff.[/FONT]
[FONT=Arial, sans-serif]
[/FONT]
[FONT=Arial, sans-serif]Now there is always he Kaspersky rescue disk too and it might be worth a run it is free may take some time but it does run in a non Windows environment so in that instance will not be balked by Windows .[/FONT]
[FONT=Arial, sans-serif]
[/FONT]
[FONT=Arial, sans-serif]I amd not dsaying you have to but for the time and trouble i takes it at least e,imimats a few things.
[/FONT]

 

[ICIT2LOL]

Yes well I have to assume it must be the mail provider otherwise why the climb in memory usage now I am tempted to say that something is loading with the Yahoo stuff and I am assuming you have run some malware scans if not the I would suggest these to start with.
[FONT=Arial, sans-serif]http://www.superantispyware.com/ [/FONT]
[FONT=Arial, sans-serif]http://www.malwarebytes.org/products/malwarebytes_free/ [/FONT]
[FONT=Arial, sans-serif]http://www.bleepingcomputer.com/download/adwcleaner/[/FONT]
[FONT=Arial, sans-serif]ADW download from bleeping computer delete any rubbish found with the malware scans[/FONT]
[FONT=Arial, sans-serif](NB If you are running Kaspersky as the main AV then it might need disabling it when trying ADW because it does not like it at times)[/FONT]
[FONT=Arial, sans-serif]
[/FONT]
[FONT=Arial, sans-serif]The last pomit it might be an idea to disc able Norton just whilce you are triing those .[/FONT]
[FONT=Arial, sans-serif]
[/FONT]
[FONT=Arial, sans-serif]Look I have to admiy too that I am not a fan of Norton to br honest but the choice is always the operator's of course and I am wondering if it is up to the job if the other scans come up with a lot of missed stuff.[/FONT]
[FONT=Arial, sans-serif]
[/FONT]
[FONT=Arial, sans-serif]Now there is always he Kaspersky rescue disk too and it might be worth a run it is free may take some time but it does run in a non Windows environment so in that instance will not be balked by Windows .[/FONT]
[FONT=Arial, sans-serif]
[/FONT]
[FONT=Arial, sans-serif]I am not saying you have to but for the time and trouble i takes it at least eliminates a few things.
[/FONT]
[FONT=Arial, sans-serif]https://support.kaspersky.com/viruses/rescuedisk you will of course need to make a bootable disk and chnage your boot order in the BIOS but it is your choice as I said I am just trying to eliminate the more obvious stuff.
[/FONT]
[FONT=Arial, sans-serif]
[/FONT]
[FONT=Arial, sans-serif]It id cross my mind a while back that it may come to doing a memtest but lets get this out of the way first.
[/FONT]

 

[AccessShell]

Well, I think I discovered the problem. After several waste of time discussions(chats)with Yahoo I did a system restore back to 7/12/17. The system was stable. I was able to run my Yahoo mail with no increasein in memory usage.

BUT, over the period from 7/12 till 7/21 Microsoft provided2 important updates :

1. Windows MaliciousSoftware Removal Tool x64 - July 2017 (KB890830)
Installation date: ‎7/‎21/‎2017 11:37 PM
Installation status: Successful
Update type: Important

After the download, this tool runs one time to check yourcomputer for infection by specific, prevalent malicious software (includingBlaster, Sasser, and Mydoom) and helps remove any infection that is found. Ifan infection is found, the tool will display a status report the next time thatyou start your computer. A new version of the tool will be offered every month.If you want to manually run the tool on your computer, you can download a copyfrom the Microsoft Download Center, or you can run an online version frommicrosoft.com. This tool is not a replacement for an antivirus product. To helpprotect your computer, you should use an antivirus product.

More information:
http://support.microsoft.com/kb/890830

Help and Support:
http://support.microsoft.com

2. 2017-07 Security Monthly Quality Rollup forWindows 7 for x64-based Systems (KB4025341)
Installation date: ‎7/‎21/‎2017 11:31 PM
Installation status: Successful
Update type: Important

A security issue has been identified in a Microsoft softwareproduct that could affect your system. You can help protect your system byinstalling this update from Microsoft. For a complete listing of the issuesthat are included in this update, see the associated Microsoft Knowledge Basearticle. After you install this update, you may have to restart your system.

More information:
http://support.microsoft.com/help/4025341

Help and Support:
http://support.microsoft.com/help/4025341

I tried not to install these two updates. Even though I unchecked the updates, theystill installed on shutdown. Oncerebooted, the issue continued to occur.

I now have to carefully evaluate these two updates to see ifthey apply.

Thanks

 

[torchwood]

Hi Access,

just for my information.

That pop-up, did you actually view its details.
Assuming that it appeared, next boot, after you ran MSRT.

What might be happening is that your browsers are still trying to validate that website,
especially
if its in use
or
even on your favourites bar, (dependant on your Internet settings).

Roy

 

[AccessShell]

I the pop up does not appear, how do I check to see if it trying to validate that certificate?

I have not seen the pop up since I ran MSRT. But the memory continued to climb to over 1,300,000 K. At that point, I closed the program.

 

[AccessShell]

This in the info on the popup.

 

[torchwood]

Which begs the question

You have a remote connection to another KNOWN Computer, i do Hope so.
Unusuall tho, certificates are issued to specific websites not to a remote computer.
did a quick web check on btrll some interesting results.


Roy

 

[AccessShell]

Thanks for the feedback Torchwood. I read up on btrll. Fascinating and problematic. I can easily understand the certificate pop-up, but I cannot connect that to runaway memory. My friend's computer in the next room (I am wifi-ed to hers, she is wired directly into the router) does not get either btrll or the runaway memory.

Clearly Yahoo has to own up to the problem and fix that part of it. May be they are trying to dump it to Verizon who bought yahoo email.

 

[AccessShell]

The problem occurred because of a certificate that Norton could not verify. The problem only happened for me on my Yahoo email page. Yahoo would not confirm that is their problem. I called Norton, my anti-virus software. The verified that the popup msg was from Norton, but that Norton was performing correctly.. Since we cannot fix the certificate, we need to do the next best thing. That is to block the ad. The popup blockers built within browsers are not sufficient. So installed a free ad blocked for my browser. The ad blockers are free to download and use. This completely solved the problem. The triggering of the popup kept using more memory usage, therefore the runaway memory.

Thanks for all your help.

 

[ICIT2LOL]

Hmm care to share which ad blocker you used as my Firefox will not have a bar of Ad Blocker Plus

 

[AccessShell]

On firefox under tools under Add-ons under extensions you can install AdBlock 3.41 (https:/getadblock.com/) or AdBlock Plus 2.91 (https://adblockplus.org/en/)

On IE11 under tools under Manage Add-ons under Tools and Extensions you can install AdBlock Plus for Internet Explorer 11 Helper Object Ver. 1.6.0.0 from Eyeo GmbH

 

[ICIT2LOL]

On firefox under tools under Add-ons under extensions you can install AdBlock 3.41 (https:/getadblock.com/) or AdBlock Plus 2.91 (https://adblockplus.org/en/)

On IE11 under tools under Manage Add-ons under Tools and Extensions you can install AdBlock Plus for Internet Explorer 11 Helper Object Ver. 1.6.0.0 from Eyeo GmbH

Yes well I must try again but later as I have gone to IE on one machine Edge on my 10 laptop and both accept Ad Blocker plus no probs so I don't think it is Kaspersky as I was beginning to think maybe it was it but no so I am just going to use IE and Edge on the machines I use the most.