About 4+ years ago I purchased a Windows family pack (3 machines) for upgrading from Vista to Win 7. I have a Dell 1535 laptop (32 bit) which came with Vista and a Dell Desktop (64 bit). I upgraded both machines. All was working fine. I had to reload the desktop about a year later and then again 2 years ago. Laptop works great...
This issue is with our Desktop. The upgrade to win 7 worked fine. I had an issue with the desk top and had to reinstall (can't remember what it was). In January 2014 the hard drive crashed and I installed a new hard drive. I installed Win 7 64 bit and had to validate via telephone. All went well. In July 2014 I started receiving the 'This computer is not running genuine Windows' message.
The message keeps coming up. Of course the resolution from MS is purchase a new license, not a good solution for me. In the past genuine advantage always reported all was well! I tried the Suie (sp) and that would not start.
I have posted the Diagnostic report below the key on the report matches the key on the box...Help :banghead:
Thanks John
This issue is with our Desktop. The upgrade to win 7 worked fine. I had an issue with the desk top and had to reinstall (can't remember what it was). In January 2014 the hard drive crashed and I installed a new hard drive. I installed Win 7 64 bit and had to validate via telephone. All went well. In July 2014 I started receiving the 'This computer is not running genuine Windows' message.
The message keeps coming up. Of course the resolution from MS is purchase a new license, not a good solution for me. In the past genuine advantage always reported all was well! I tried the Suie (sp) and that would not start.I have posted the Diagnostic report below the key on the report matches the key on the box...Help :banghead:
Thanks John
Code:
Diagnostic Report (1.9.0027.0):
-----------------------------------------
Windows Validation Data-->
Validation Code: 0x8004FE22
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-YT2R4-BV9WC-T82WF
Windows Product Key Hash: ggejyBn3qlke0DQsEHVc1kQWSaQ=
Windows Product ID: 00359-030-0245737-85290
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {49AB471A-B1B1-4FE0-A915-6BB3ADD1A166}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Home Premium
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.140303-2144
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{49AB471A-B1B1-4FE0-A915-6BB3ADD1A166}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-T82WF</PKey><PID>00359-030-0245737-85290</PID><PIDType>5</PIDType><SID>S-1-5-21-2954084185-900346436-580055354</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Studio 540 </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.6</Version><SMBIOSVersion major="2" minor="5"/><Date>20081103000000.000000+000</Date></BIOS><HWID>A61B3A07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL </OEMID><OEMTableID>AS09 </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
Licensing Data-->
C:\Windows\system32\slmgr.vbs(22, 1) (null): Library not registered.
Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: N/A
HealthStatus: 0x0000000000000800
Event Time Stamp: 8:12:2014 15:48
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:
Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
HWID Data-->
HWID Hash Current: NAAAAAIABAABAAEAAAACAAAAAQABAAEAln1MNoo+xuB0lEa80AuENBoEaCwgdCbY5nVMWA==
OEM Activation 1.0 Data-->
N/A
OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x0
OEMID and OEMTableID Consistent: yes
BIOS Information:
ACPI Table Name OEMID Value OEMTableID Value
APIC 110308 APIC1749
FACP 110308 FACP1749
HPET 110308 OEMHPET
MCFG 110308 OEMMCFG
SLIC DELL AS09
OEMB 110308 OEMB1749
GSCI 110308 GMCHSCI
SSDT DpgPmm CpuPm
Last edited by a moderator:
My Computer
At a glance
7 home premium 64bit and 32 bit on laptop
- Computer Manufacturer/Model Number
- Dell Studio 540 and Dell 1535 laptop
- OS
- 7 home premium 64bit and 32 bit on laptop
. We will see what happens next week. Again many thanks for your help.
