Solved Mozilla Firefox, error "The connection was reset"

[ellellell1]

Hi, I am running Windows 7 Home Premium. Toshiba Laptop.

I recently upgraded to the new version of Mozilla Firefox (23.0.1) and when I tried to go on Facebook it came up with this error:

The connection was reset


The connection to the server was reset while the page was loading.

• The site could be temporarily unavailable or too busy. Try again in a few
  moments.
• If you are unable to load any pages, check your computer's network
  connection.
• If your computer or network is protected by a firewall or proxy, make sure
  that Firefox is permitted to access the Web.

I also noticed that it would not go to www.google.com either.

I have tried clearing the cache, cookies, offline web content, user data and I also checked the box "No Proxy" because I don't have a proxy sever. Still no luck .

I think there might be something wrong with the http or https?

If anyone has any suggestions of how to fix this, I would appreciate it a lot .

 

[UsernameIssues]

Try
Reset Firefox

Or test with a new user profile:
Use the Profile Manager to create and remove Firefox profiles | Firefox Help

Or export your bookmarks, un-install Firefox, re-install Firefox and import your bookmarks:
Export Firefox bookmarks to an HTML file to back up or transfer bookmarks | Firefox Help
Restore bookmarks from backup or move them to another computer | Firefox Help

 

[ellellell1]

Hi UsernameIssues, thanks for posting!

I have tried resetting Firefox, testing Firefox with a new user profile and re-installing Firefox.
Still no luck

I am beginning to think it is a bug with the new version of Firefox or something?
Not exactly sure though, I tried downgrading to FF version 22.0 but the same error showed up.

Any other suggestions?

 

[UsernameIssues]

I updated Firefox when I saw your post and I had no issues.

When you re-installed, did you uninstall first? If you un-installed, did you tell it to remove your personal data and customizations?

Does IE work? When you re-installed, did you have it import settings from IE?

 

[ellellell1]

Yes I uninstalled Firefox first, I checked the box that said to remove your personal data and customizations. I didn't import any settings from IE.

IE works fine with Google and Facebook. I am using it to post and reply at the moment.

But one thing that was interesting, when I went to www.sevenforums.com on FF it worked perfectly.
FF seems to work on most websites, but shows the error on others. It also shows the error when I try to go on the Mozilla Community Forum.

 

[UsernameIssues]

You might try to re-install and let it import from IE - that really should not matter, but it is worth a shot.

The safe mode should not matter either since this is a fresh install (presumably without a lot of plug ins):
https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode

You might also try uninstalling (not just disabling) Norton Internet Security - just as a test.

 

[ellellell1]

I tried doing all of the above, still doesn't make a difference.

Something wrong with Firefox connecting to the internet?

 

[UsernameIssues]

It sounds like some security software (or malware) is preventing Firefox (and only Firefox) from getting to certain websites.

If you still have Norton Internet Security uninstalled, then temporarily disable the Windows Firewall and test your connectivity within Firefox. You might want to install Microsoft Security Essentials while we work on this.

 

[VistaKing]

How to Troubleshoot a Reset Connection in Firefox | eHow

 

[A Guy]

Try the site in Safe Mode with Networking

http://www.sevenforums.com/tutorials/69585-safe-mode.html

See if it works there. If it does, this is not a workaround, it is just for testing. If it works in safe mode. try a clean start to see if there is a conflict.

http://www.sevenforums.com/tutorial...ation-conflicts-performing-clean-startup.html

Since all you did was install the latest version (I updated mine, but just over the top of the older), it seems unlikely it is something external interfering.

A Guy

 

[ellellell1]

Hi, everyone

I tried all of these suggestions, and turning off the firewall but still no joy.
Just a quick suggestion that I would like to make.
I am sure this has something to do with the Firefox settings on https or http.
Because if I type www.google.co.nz in the address bar, it works fine. But if I type it like https://www.google.co.nz/ like it would normally appear it shows the error.

Examples:

 

[A Guy]

Try running through these suggestions

https://support.mozilla.org/en-US/k...nect-securely-error#w_check-your-ssl-settings

A Guy

Sorry, it's a https site, if it will not work, here is the instructions

Test SSL

Boston University | Web Login | Troubleshooting ssl

A Guy

 

[ellellell1]

Hi, A Guy

I think Firefox has removed the encryption tab in the new version, because I can't seem to find it any where in the settings.
On the other hand, I don't have a proxy sever, so I just checked the box "No Proxy". Error remains.

 

[UsernameIssues]

So - let's review the major things:
1) Anti-virus is currently MSE (while we troubleshoot this).
2) You tried the Windows Safe Mode with networking - no joy.
3) You turned off Windows Firewall (for a short test) - no joy.
4) You uninstalled Firefox (and let it remove the profile).
5) A fresh install of Firefox has the same issue that the upgrade did.

Are the above 5 items this correct?

I'm not sure what to try next (maybe a new Windows user profile as a test) but I wanted to make sure that we are on the same page.

 

[A Guy]

Jeez, you are right, no encryption tab on mine either (I use Opera 99% of the time). Do you have a system restore point from before the update to 23.0.1? That may be the easiest way to get back to where you were. You will eventually need to update, but perhaps the next major update will work correctly. A Guy

 

[ellellell1]

For Username Issues:

For No.1 if you mean I have uninstalled it, yes.
Otherwise yes, that is all correct.

For A Guy:

I already tried system restore, didn't work.
Sorry probably should of mentioned that.

 

[UsernameIssues]

You can install MSE while we work on this... or operate without any anti-virus protection for a bit.

It would be nice to know if the problem is system wide with your computer (it probably is). One way to test that would be to make a new user profile and see if Firefox works on https websites while using that new OS profile. You can delete that OS profile later on if you want.

 

[A Guy]

If needed, you may be able to confirm/disable TLS settings in about:config

Current Firefox no longer have a user interface setting to disable TLS or SSL3, but you can make the change on the about:config page. SSL3 and TLS 1.0 are enabled by default in the current Firefox release.

You can set the security.tls.version.min and security.tls.version.max prefs to 0 to disable TLS (0 means SSL3)

Be cautious with activating TLS 1.1 because the fallback to lower protocols isn't implemented yet and Firefox will fail to connect if the server doesn't support it (i.e. Firefox will insist on using TLS 1.1).
Security.tls.version.* - MozillaZine Knowledge Base
security.tls.version.min
security.tls.version.max
S0 means SSL 3.0, 1 means TLS 1.0, 2 means TLS 1.1, etc.

Source

Looks like they should be enabled by default, and that would be the case on a fresh install. What was the result of the SSL test page?

Boston University | Web Login | Troubleshooting ssl

A Guy

 

[ellellell1]

Oh, sorry. Thought MSE meant something else.
Now I understand that it means Microsoft Security Essentials, silly me

Okay, I will try with a new OS profile.
By the way thanks for all your guys help so far .

 

[UsernameIssues]

BTW, you can get Firefox version 23.0 (not 23.0.1) from Filehippo.

And you might try a slightly different version of Firefox called Pale Moon:
Download the Pale Moon browser



...and thanks for sticking with us.
Sorry that so many of the suggestions have been dead ends.