MSE shuts down on reboot

[karlsnooks]

brnwx,
OK. Time to pull out some of the big guns.
download Malwarebytes AntiMalware.
disconnect from Internet
install, run Malwarebytes.Antimalware.
Reconnect.
Update Malwarebytes.
Run Malwarebytes antimalware

Oh yes, this program and MSE are compatible.
Malwarebytes

 

[Jacee]

What was the other anti-virus program you used?

 

[richc46]

I think this is it. Try the entire thread, but I like scottys suggestion.


MSE does not auto-start on boot

 

[bnwrx]

thanks to all but I must move on to other work for now. I really appreciate everyones time on this. I may try Karl's idea on uninstall/reinstall when time allows. I really don't think its a virus. All scans are clean and I was using Vipre prior to MSE. Again thank you for your time and I'll try again on this later or in the next few days.

thanks

 

[Corrine]

When you return, be sure to read the link that rich56 provided. (Good research, Rich!) Others had the same issue and with the help of Microsoft Support determined that the services required for MSE and Action Center must be set at Automatic and NOT Delayed Automatic. The services in question are Windows Installer Service, Cryptographic Services and BITS.

Note: This does not mean that you need to have Windows Update set to automatically download/install updates. You can still elect to allow the download and you choose when to install or to determine both the time for download and install.

 

[richc46]

Thank you Corrine.

 

[bnwrx]

Tried one last time today. Did as Corrine suggested. Did as scotty suggested and still no joy

Tommarrow is supposed to be sunny

thanks

 

[Corrine]

If the sunshine doesn't keep you outdoors, bnwrx, I think its time to submit a support ticket. Go to https://support.microsoftsecurityessentials.com/ and select Problems starting or performance issues, following the prompts.

If a support log is needed, Microsoft Security Essentials includes a small utility that allows you to easily create a detailed support log of the state of Security Essentials on your PC. Here's how:

1. In Windows XP, click Start, click Run, type cmd, and then press Enter -OR-
2. In Windows VISTA/WIN7, click in the Start Search box, and then type command prompt. Under Programs, right-click Command Prompt, and then click Run as administrator.
3. Type "cd %programfiles%\Microsoft Security Essentials" without the quotes.
4. Now, type "MpCmdRun.exe –getfiles" without the quotes.
5. The application will run for 2-10 minutes and create a zipped file called MPSupportFiles.cab, which will be saved automatically to "%ProgramData%\Microsoft\Microsoft Antimalware\Support" folder.
6. Attach the zipped file to your report.

 

[bnwrx]

One last thing...how can this be?

 

[Jonathan_King]

Try disabling MSE, and then enabling it again.

 

[tw33k]

Uninstall MSE and get avast!

 

[Corrine]

I don't like that the Action Center message references both Windows Defender and MSE. Strange. I recall that happening to me in Windows Vista. All of a sudden the anti-malware program that had been installed for some time was not shown as being selected in the Action Center. Yet, it was active. In that case, I clicked the "View Anti-spyware Options" and re-selected the software. All was well after that.

I suggest re-selecting MSE in both categories.

 

[bnwrx]

A followup to this discussion....

Nearly a week now and here is what I've noticed. MSE is actually running, it updates every day, runs a scheduled scan every day and for all intents and purposes seems to be working fine. The "Action Center" however does not recognize MSE as running whenever I turn on or reboot the computer. It sends up its "Red Flag" notification and reports that the Virus and spyware protection needs to be turned on, BUT after MSE runs its scheduled scan, the "Red Flag" notification goes away and Action Center reports all antivirus and spyware protection is on and running properly. My conclusion is the problem lies in Action Center and how it gathers info about the system. So I think I'll leave well enough alone with this and hope the new Service pak 1 update will address this. Thanks to all who offered their tips and insights for me, I appreciate them.

 

[Jacee]

Thanks for posting back bnwrx .... AC not totally 'fixed', but MSE works and does what it should

Without going thru' the entire topic again, did you look in services to make sure that MSE isn't on automatic delayed startup type?

 

[bnwrx]

Yes, its set for "Automatic" not "Delayed"

 

[squall leonhart]

MSE is not listed under services. MSCONFg shows MSE is running.

Thanks for your reply

it installs as the Microsoft Antimalware Service.

it sounds like your service stack is stalling due to too many startup apps.

 

[karlsnooks]

Yes, its set for "Automatic" not "Delayed"

WIN key | type MSCONFIG | Enter key | Startup tab
Uncheck everything that is not from either Microsoft or your computer manufacturer. OK your way out and do a restart.

Have no fear, you can always go back to msconfig and checkmark whatever you desire.


Problem gone?

 

[bnwrx]

MSE is not listed under services. MSCONFg shows MSE is running.

Thanks for your reply

it installs as the Microsoft Antimalware Service.

it sounds like your service stack is stalling due to too many startup apps.

Not on my computer

 

[squall leonhart]

Startup doesn't necessarily mean as in the Run registry keys or startup folder.