Multiple BSOD 116

[ant9985]

Hello, thanks for taking the time to view my thread.
First id like to say that my system restore does not function. It returns some sort of error saying it was unsuccessful, every time i try it.

The BSODs error code ends in 116, which im told is graphics related.
Last year i began receiving these BSODs, and they gradually got more frequent to the point where i couldn't stay in Windows very long before it crashed, and eventually my computer wouldn't turn on. I was talking with someone on another forum and he advised me to rma the motherboard, after i tryed putting in a different graphics card which didn't help. The manufacturer found it faulty and sent replacement, which was around May/August time.

Everything seemed fine for a little while and i noticed one-two crashes, and checked event viewer which told me they where 116. I was kind of frustrated but since they where not frequent i put it out of my mind. Now though they are happening more frequently. I decided to check my graphics card in furmark, and it was running at 95C under load, so i got rma for it, and they said there was a lot of dust clogging it, but they said it worked fine after they cleaned it out. They sent it back to me. Iv had it just over a year now, so the warrenty was just about to run out when i sent it.

Im still receiving blue screens though unfortunately. Infact im not even sure if they are blue screens, since often im not at the computer when it happens, and i come back to find windows error message, saying error 116 occured. I have been at the computer when the thing froze up a couple of times and im wondering if it just freezes up and resets itself after a few mins, rather than displaying a blue screen.

Anyway, i don't know what to do, iv been getting a couple every few days recently, and i rely on my computer for my job. Any advice would be appreciated, and thanks very much for taking the time to read this.


System spec:
PSU: Corsair 850W TX Series
GPU: EVGA 470GTX
Mobo: Asus M4A89GTD PRO
Ram: 2x2GB G. Skill DDR3 1600mhz
CPU: AMD Phenom II X4 965 Black Edition
OS: Win 7 Home Premium x64 Full retail
Sound card: Auzentech Prelude
Harddrives: Seagate baracuda 320mb; Samsung 1TB 7,200rpm 32mb cache; WD My Book 1TB.
Optical drives: LG GGC-H20L Super Multi Blue Blu-ray Disc and HD DVD-Rom; LG-GH22NS30 22x Super multi.
Monitors: Dell UltraSharp U2412M 61cm (24''); Samsung SyncMaster 204B
Case: Antec900 Ultimate gamer

 

[panais]

Hi and welcome to SF


In this order,

Remove kaspersky from your system for testing purposes.


For the moment download and install Microsoft Security Essentials with windows firewall enable.


[FONT=&quot]Download and install the [/FONT][FONT=&quot][FONT=&quot]Driver Sweeper[/FONT][/FONT][FONT=&quot].[/FONT][FONT=&quot]

Download the most recent software\driver for your [/FONT][FONT=&quot][FONT=&quot]NVIDIA [/FONT][/FONT][FONT=&quot].[/FONT][FONT=&quot]

Uninstall nvidia software\driver,restart in safe mode,run driver sweeper,choose only NVIDIA-Display and clean,restart in normal mode.

Install the new nvidia software\driver,restart.

Update [/FONT][FONT=&quot][FONT=&quot]DirectX.[/FONT][/FONT][FONT=&quot]
[/FONT][FONT=&quot]
Run http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html
You may need to run it 2-3 times to "fix" everything.


Run the [/FONT][FONT=&quot][FONT=&quot]nvidia-video-card-test[/FONT] [/FONT][FONT=&quot]post here the results.[/FONT][FONT=&quot]


Run http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
[/FONT]Let it run until at least 7 passes are completed, or errors are found (whichever comes first). The longer you run it, the better.
[FONT=&quot]


[/FONT]

 

[Maguscreed]

Getting a nvidia tdr graphics failure from your debug results.

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

VIDEO_TDR_FAILURE (116)
Attempt to reset the display driver and recover from timeout failed.
Arguments:
Arg1: fffffa8007ed9010, Optional pointer to internal TDR recovery context (TDR_RECOVERY_CONTEXT).
Arg2: fffff880144e2ae4, The pointer into responsible device driver module (e.g. owner tag).
Arg3: ffffffffc000009a, Optional error code (NTSTATUS) of the last failed operation.
Arg4: 0000000000000004, Optional internal context dependent data.

To be honest there's several things to try to clean this one up and I don't have any indication that any one of them is going to be more likely to fix things.
First two things I want to do is make sure your directx and .net framework are at least partially up to date.
Download: .NET Framework 3.5 Service pack 1 - Microsoft Download Center - Download Details
http://www.microsoft.com/download/en/details.aspx?id=9033
(this is to make sure we have all the basic windows components the video driver will want there)

After that is done reinstall the display driver package again.

looks like my friend beat me to it there. The driver scrub method is the second thing I was going to mention so you can just toss up the order in which to follow our advice, either or is likely to have an effect.

 

[ant9985]

Thanks a lot for the tips. I will try all these and reply back.

 

[ant9985]

Sry for delay in replying, decided to wait till i had few days off before attempting this.

@panais: Which driver sweeper did u want me to download? Is it neccessary? Since Nvidia has an option to clear old driver before installing new..

my directx is version 11, and it says version 9 in both your links..

I just tested system restore after removing Kaspersky and it worked fine. It seems Kaspersky was blocking system restore, what a huge security flaw for such a well known program.

 

[Maguscreed]

I was actually just having a chat about this very thing
here - http://www.sevenforums.com/general-...ng-delete-files-external-hdd.html#post1835223

 

[panais]

Sry for delay in replying, decided to wait till i had few days off before attempting this.

@panais: Which driver sweeper did u want me to download? Is it neccessary? Since Nvidia has an option to clear old driver before installing new..

my directx is version 11, and it says version 9 in both your links..

I just tested system restore after removing Kaspersky and it worked fine. It seems Kaspersky was blocking system restore, what a huge security flaw for such a well known program.

Did you had\have any new problems after removing Kaspersky?

 

[ant9985]

I was actually just having a chat about this very thing
here - http://www.sevenforums.com/general-...ng-delete-files-external-hdd.html#post1835223

Hmm, i think blocking the ability to system restore is a different thing to causing file deletion to be slower, but thnx for the link anyway.

 

[ant9985]

Sry for delay in replying, decided to wait till i had few days off before attempting this.

@panais: Which driver sweeper did u want me to download? Is it neccessary? Since Nvidia has an option to clear old driver before installing new..

my directx is version 11, and it says version 9 in both your links..

I just tested system restore after removing Kaspersky and it worked fine. It seems Kaspersky was blocking system restore, what a huge security flaw for such a well known program.

Did you had\have any new problems after removing Kaspersky?

Actually yer, about 5 mins after rebooting from uninstalling it, the system had one of it's freeze ups. I waited a few mins to see if anything happened but got bored and hit the reset button.

Oh also, i double clicked to install .net framework, but nothing happened after i clicked run in the security warning box. I tryed again a bit later, but still nothing. Think i need to reboot again.

It says in the .net framework 3.5 page: "Supported Operating Systems: Windows Server 2003, Windows Server 2008, Windows Vista, Windows XP"

Iv rebooted, and also re-downloaded the file from the link, but nothing happens once i double click, and click run on the security warning.

 

[Vir Gnarus]

From what Magus saw, I did notice that the NTSTATUS error code for all the 0x116 bugchecks (Arg2 of the bugcheck) was the same: c000009a, which means "Insufficient system resources exist to complete the API." This means either that a request was sent to the video drivers that required more resources than was allocated to the drivers, or that the amount allocated to the drivers was smaller than what was requested. This sounds like the same thing mentioned both ways, but it means the request was either set too large, or the resources allocated was set too small. There's also a third possibility in that whatever resources allocated were sufficient, but were inaccessible at the time (most likely due to hardware failure). Either way, the driver as a result caved in, couldn't handle the request, and bugged out. Most likely we won't be able to figure out more details from just these minidumps.

You will want to first ensure that you aren't running out of neither virtual memory (paging file) nor physical memory (RAM). Second, to ensure that the VRAM on your GPU isn't whacking out, you should run MemtestCL on it a few times. I am aware that you got the video card sent back to you, but honestly, I think if your card has been permitted to run several times at that high of temperature, that I wouldn't doubt there'd be some manor of permanent damage wrought on it.

In addition to the previous Memtest, you'll want to run regular Memtest86+ on your RAM to ensure it's not that resource it's talking about that was bugging out.

 

[ant9985]

Thnx for replying Vir Gnarus.

"They say 95C is under the max temp of 105C for this card."
GeForce GTX 470 - Specifications - GeForce

Does memtestCL do the same as nvidia-video-card-test? Or should i do both?
I ran memtestCL 6 times, no errors where reported.


I didn't rly wanna download driver sweeper, people have said it messed up their computer. I just uninstalled all nvidia drivers from 'control panel>programs and features', and deleted the nvidia folder on harddrive.

Windows likes to install a standard device driver for my graphics card(without me being able to stop it) when iv uninstalled graphics drivers. So im installing the nvidia drivers over this standard driver each time, i guess.

Iv installed .net framework 4.0


With OCCT v3.1.0, iv never used this program before. Can someone please talk me through it since the instructions in the link are not very clear and I don't want to cause damage to my card..

 

[Vir Gnarus]

Maximum is just that, the maximum, as in maximum critical threshold. Having it just a few degrees away will not be healthy on your card.

Realize that MemtestCL - like any hardware test - is not an absolute 100% guaranteed discoverer of hardware faults. There can be a number that can exist that won't manifest in MemtestCL, especially since MemtestCL is designed specifically to test the VRAM, and does little to test the GPU itself.

OCCT just does pressure testing for the CPU, not the GPU. Because of its design it will generate a lot of heat on your CPU, so make sure your cooling for your CPU is optimal. In addition to OCCT, running Prime95 on Torture Test with Blend or Large FFTs for several hours (9+) is a solid option. It tends to be a lot more sensitive to CPU failure than OCCT.

Don't forget to run Memtest86+ for at least 7 passes on your RAM.

 

[Maguscreed]

yeah, I get nervous when my card is at 70c at 90 I would be forcing a system shutdown.
You are seriously pushing the limits of the card there and if it keeps up it's lifespan will not be very long. At those temperatures the components will actually become brittle over weeks/months and it will eventually kill the card.

 

[ant9985]

The card is overheating then? The website i bought it from said: "Please note as per NVIDIA's specifications which can be found on the link I have provided below the card is designed to run at temperatures up to 105c".
Also: "These cards are known for running at high temperatures, the temperature recorded is correct for the card you are using."
I tryed furmark again after they cleaned out the dust, and it didn't drop the heat by much, perhaps 3-4C.
I think they knew something was wrong and where just trying to avoid replacing it since it was a couple of weeks till warrenty ran out.
They also tryed to make out it wasn't the card they sold me: "the serial numbers of the card does not match the box."

I ran memtest86+ last year on my ram without errors. I will try again soon. But it sounds like you think it's the graphics card, if it's not supposed to get to 90C ever. This was in furmark test that it was above 90C, Im not sure it goes that high normally... maybe there is something wrong in my computer that is making it hot.

The website i bought it from said they used some other test program i forget the name of, and the temperature was around 80C i believe. I cannot login to get exact info right now cause i dont have Kaspersky and it's virtual keyboard, i was told to remove it.

 

[Vir Gnarus]

The card is overheating, and moreso, that fact that it has been overheating for a while could very well mean you've lost it. They are right about the information provided by NVidia, but they are misreading it. Again, it's a maximum temp threshold. Yes, GPUs can handle more heat than a CPU, but not by that much, and the closer you get to the threshold the more wear you place on the components. The threshold is just there for the card to say "TOO HOT" and shut itself down as a safety measure, but riding it close will be no different than if you surpassed it.

You may have bad airflow in the PC, or some close obstructions that's preventing proper flow from your GPU fan. The GPU fan itself may even be insufficient (often the stock coolers do end up being subpar!).

You can record voltages and temperatures using HWInfo and setting it to Sensors only at startup. We recommend you log two 30-minute instances, one during idle, and one during high load. Send them to us in their default format (CSV) and we should be able to take a look at em. Don't worry if your PC crashes midway, it'll be saved up to that point. If you don't select Sensors only at startup, it'll just send us a report of all your hardware, which will be pretty pointless.

 

[ant9985]

You may have bad airflow in the PC, or some close obstructions that's preventing proper flow from your GPU fan. The GPU fan itself may even be insufficient (often the stock coolers do end up being subpar!).

You can record voltages and temperatures using HWInfo and setting it to Sensors only at startup. We recommend you log two 30-minute instances, one during idle, and one during high load. Send them to us in their default format (CSV) and we should be able to take a look at em. Don't worry if your PC crashes midway, it'll be saved up to that point. If you don't select Sensors only at startup, it'll just send us a report of all your hardware, which will be pretty pointless.

Thanks for replying.
Im not sure about air flow. Antec900 has good airflow i think, but theres a lot of cables from the PSU i have to squeeze in somehow at the bottom of the case. The GPU is in the middle of the case, with 2 slots between it and my soundcard. There is nothing blocking the GPU fan and it looks to be spinning ok.

I will try HWinfo now like u suggest, but there doesn't seem to be a guide with it.

 

[Vir Gnarus]

It's very simple, as long as you press Sensors only at startup it should only bring up a window displaying sensor readings. Then you can click the button to start logging and choose where to place and what to name your log file and then let it run.

 

[ant9985]

It's very simple, as long as you press Sensors only at startup it should only bring up a window displaying sensor readings. Then you can click the button to start logging and choose where to place and what to name your log file and then let it run.

Ok thanks, ill do it now, and post results.
For the high load one, i could do this while playing a game? such as starcraft2 maybe?

 

[Vir Gnarus]

Yep, gaming is a great method, as well as benchmarks like Unigine and Furmark.

 

[ant9985]

When i try and upload them, it says invalid file, i don't think it likes .CSV extension(wasn't listed).