Multiple laptop issues - BSODs, mouse & keyboard locking up, etc.

[philc43]

No sign of a BSOD event this time. Are these USB connections? You still have corrected hardware events happening on the PCI Bus.

 

[Leaflove]

I didn't connect or disconnect anything. A few months ago, I was having some issues with my laptop making a USB connect/disconnect noise at random intervals even when I wasn't doing anything to trigger them, though.


EDIT: My display driver also stopped working for a moment during this current session.

 

[Leaflove]

Another BSOD today.

 

[philc43]

Seems to be USB related again. Again there is a corrected hardware error on the PCI Express ROOT Port. Until you can find some way to fix this I think you will continue to get BSOD events. I believe the hardware error causes a page fault and memory corruption which triggers the BSOD. You could try using different USB ports - try USB2 ports only or USB3 ports only and see if it makes a difference.

Event[18764]:
  Log Name: System
  Source: Microsoft-Windows-WHEA-Logger
  Date: 2019-04-11T00:20:30.481
  Event ID: 17
  Task: N/A
  Level: Warning
  Opcode: Info
  Keyword: N/A
  User: S-1-5-19
  User Name: NT AUTHORITY\LOCAL SERVICE
  Computer: Jess-PC
  Description: 
A corrected hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Bus:Device:Function: 0x0:0x1c:0x0
Vendor ID:Device ID: 0x8086:0x9d14
Class Code: 0x30400

The details view of this entry contains further information.

 

[Leaflove]

The problem is that I didn't have anything plugged into any USB ports when my computer crashed. The only thing plugged in was the charging cable.

 

[philc43]

In that case it is most likely an internal device connection to the motherboard which is giving the problem. You may have to systematically disable items in the BIOS to see if you can track down what might be causing this.

 

[Leaflove]

The three devices I have under USB Controllers in Device Manager are Intel(R) USB 3.0 eXtensible Host Controller, Intel(R) USB 3.0 Root Hub and USB Composite Device. Disabling either of the first two devices removes one or more other items from the list, so I'll try disabling the third item first.

 

[philc43]

I was thinking more along the lines of the devices that you can control via the BIOS. Such as the network adaptors etc.

However, your idea is just as good. Go through the Device manager and look for devices which have the Vendor ID: Device ID: 0x8086:0x9d14 as shown in the hardware error. You will find it in the Properties under the detail tab and you will need to select Parent. By way of an example I have shown you one of mine:

 

[Leaflove]

It looks like only the Intel(R) USB 3.0 eXtensible Host Controller has that number, so I'll try disabling that instead. I found a few other devices with that code under the Network Adapters section, but I'll see what disabling this device does first.

 

[Leaflove]

Well, it's been 3 weeks and I haven't experienced any crashes, so apparently the USB 3.0 Root Hub is what's causing them.


I'm not sure where I should go from here, though. In the past (when the constant USB connect/disconnect noises were my laptop's main issue), I tried updating that device's driver, uninstalling it and reinstalling it, and according to the Properties window, the driver (as well as the driver for the USB Composite Device) is up to date.

 

[philc43]

You seem to have pinpointed the problem. You could try and get some advice from HP or continue to explore settings related to the USB 3 port. Also try Googling the error now you know what is triggering it, in case someone else has reported it and solved the problem.

 

[Leaflove]

The only instance of this problem I found after doing a Google search was solved by the poster uninstalling and reinstalling the driver. I've tried doing that again to see if that makes any difference, but to be honest, I don't have the highest of hopes at this point.

 

[Leaflove]

I haven't had any BSODs since my last post here, but today my mouse and keyboard locked up again.

 

[Leaflove]

And I just got another BSOD today. For a few weeks, things seemed to have fixed themselves, but now, I'm starting to have the same issues as before.

 

[Leaflove]

Another BSOD today. If anyone here could give me some guidance as to what else I could try at this stage (other than going to another forum) I'd really appreciate it.


Thank you.

 

[philc43]

The last crash was again related to the USB functionality. For some reason the log files are incomplete and so I could not verify if the corrected hardware failures are still occurring.

 

[Leaflove]

Another BSOD today -- hopefully the logs are complete this time. As with the previous crashes, there was nothing plugged into any of the USB ports at the time.

 

[Leaflove]

Another BSOD today. Nothing plugged into any of the USB ports.

 

[Leaflove]

Can anyone please give me any suggestions as to what to do at this point?

 

[Leaflove]

Another BSOD today. No USB devices plugged in; the only things that were plugged in were the power cord and an SD card.

I'm sorry to keep repeating myself, but could someone please at least give me some advice on what I should do to resolve this problem, short of taking my laptop to a repair shop?