Mum not found in the KB cab

NoelDP · Mar 25, 2013

The history with this error is not good
I've been unable to find a single reference in the MS forums where it's actually been confirmed as solved.

Please work through all four fixes on this page, testing after each is complete. Error codes

65c02 · Mar 26, 2013

Method 1: Fix MSI software update registration corruption issues - Fixed but installation of patch failed

(screen attached)

Method 2: Repair the .NET Framework - Repaired, rebooted, installation of patch failed

NoelDP · Mar 26, 2013

I have to admit that I don't think I've ever seen that Fixit work properly - and it gives no useful data, ever.

65c02 · Mar 26, 2013

Method 1: Reset Windows Update components and update your computer

Executed this (with no aggressive option) which reset WU, check WU, then install failed again.

NoelDP · Mar 26, 2013

Use the Aggressive options, and try again.

65c02 · Mar 28, 2013

Still the same..

NoelDP · Mar 29, 2013

slightly off-the-wall - but try this, then run through the CheckSUR and SFC again, and post the new logs.

Please run the following commands in an Elevated Command Prompt

NET STOP CRYPTSVC
REN C:\WINDOWS\SYSTEM32\CATROOT2 CATROOT2OLD
NET START CRYPTSVC

once complete, leave the system alone for at least an hour to rebuild the database, then reboot,
Note that this may delete your Update History - but all updates will remain installed, and can be viewed in the Installed Updates listing.

65c02 · Apr 18, 2013

NoelDP said:
slightly off-the-wall - but try this, then run through the CheckSUR and SFC again, and post the new logs.

Please run the following commands in an Elevated Command Prompt

NET STOP CRYPTSVC
REN C:\WINDOWS\SYSTEM32\CATROOT2 CATROOT2OLD
NET START CRYPTSVC

once complete, leave the system alone for at least an hour to rebuild the database, then reboot,
Note that this may delete your Update History - but all updates will remain installed, and can be viewed in the Installed Updates listing.

Hi Noel!

Seems after it rebuild, all update are not lost, and Windows Update only found 2 new ones (including the KB2790113). installation is not successful..

Checksur:
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-04-19 00:24

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 931
Found 2 errors
CBS MUM Corrupt Total count: 2

Unavailable repair files:
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat

NoelDP · Apr 18, 2013

That's OK - that result is the one we currently expect from any system with IE10 installed.

It's been three weeks since your last post - so I'm a little lost as to what your current situation is, and what else has happened in the meantime.

Please update us, and post a new CBS.log file.

65c02 · May 3, 2013

Apologise on no update for long time. The only issue now is still unable to install the patch KB2790113 with error code 800737B...

Here attached is the sfc /scannow result:

NoelDP · May 4, 2013

You're running with Window Mail installed, right?

Code:

 Line 7051: 2013-05-04 00:45:02, Info                  CSI    00000310 [SR] Repairing 1 components
 Line 7052: 2013-05-04 00:45:02, Info                  CSI    00000311 [SR] Beginning Verify and Repair transaction
 Line 7055: 2013-05-04 00:45:02, Info                  CSI    00000313 [SR] Cannot repair member file [l:16{8}]"msoe.dll" of Microsoft-Windows-Mail-Core-DLL, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 7058: 2013-05-04 00:45:02, Info                  CSI    00000315 [SR] Cannot repair member file [l:16{8}]"msoe.dll" of Microsoft-Windows-Mail-Core-DLL, Version = 6.1.7601.17514, pA = PROCESSOR_ARCHITECTURE_AMD64 (9), Culture neutral, VersionScope = 1 nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}, Type neutral, TypeName neutral, PublicKey neutral in the store, hash mismatch
 Line 7059: 2013-05-04 00:45:02, Info                  CSI    00000316 [SR] This component was referenced by [l:242{121}]"Microsoft-Windows-Client-Features-Package~31bf3856ad364e35~amd64~~6.1.7601.17514.Microsoft-Windows-Client-Features-Update"
 Line 7064: 2013-05-04 00:45:02, Info                  CSI    00000319 [SR] Could not reproject corrupted file [ml:520{260},l:66{33}]"\??\C:\Program Files\Windows Mail"\[l:16{8}]"msoe.dll"; source file in store is also corrupted
 Line 7069: 2013-05-04 00:45:02, Info                  CSI    0000031b [SR] Repair complete

.... in which case that error would be expected

However - outside the SFC report, these errors appear....

Code:

2013-05-04 00:05:23, Info                  CSI    00000008 CSI Store 4236720 (0x000000000040a5b0) initialized
2013-05-04 00:05:23, Info                  CBS    Session: 30296088_77177967 initialized by client DISM Package Manager Provider.
2013-05-04 00:05:24, Info                  CBS    Warning: Unrecognized packageExtended attribute.
2013-05-04 00:05:24, Info                  CBS    Expecting attribute name [HRESULT = 0x800f080d - CBS_E_MANIFEST_INVALID_ITEM]
2013-05-04 00:05:24, Info                  CBS    Failed to get next element [HRESULT = 0x800f080d - CBS_E_MANIFEST_INVALID_ITEM]
2013-05-04 00:05:24, Info                  CBS    Warning: Unrecognized packageExtended attribute.
2013-05-04 00:05:24, Info                  CBS    Expecting attribute name [HRESULT = 0x800f080d - CBS_E_MANIFEST_INVALID_ITEM]
2013-05-04 00:05:24, Info                  CBS    Failed to get next element [HRESULT = 0x800f080d - CBS_E_MANIFEST_INVALID_ITEM]
2013-05-04 00:05:24, Info                  CBS    Warning: Unrecognized packageExtended attribute.
2013-05-04 00:05:24, Info                  CBS    Expecting attribute name [HRESULT = 0x800f080d - CBS_E_MANIFEST_INVALID_ITEM]
2013-05-04 00:05:24, Info                  CBS    Failed to get next element [HRESULT = 0x800f080d - CBS_E_MANIFEST_INVALID_ITEM]
2013-05-04 00:05:24, Info                  CBS    Warning: Unrecognized packageExtended attribute.
2013-05-04 00:05:24, Info                  CBS    Expecting attribute name [HRESULT = 0x800f080d - CBS_E_MANIFEST_INVALID_ITEM]
2013-05-04 00:05:24, Info                  CBS    Failed to get next element [HRESULT = 0x800f080d - CBS_E_MANIFEST_INVALID_ITEM]
2013-05-04 00:05:24, Info                  CBS    Warning: Unrecognized packageExtended attribute.
2013-05-04 00:05:24, Info                  CBS    Warning: Unrecognized packageExtended attribute.
2013-05-04 00:05:24, Info                  CBS    Expecting attribute name [HRESULT = 0x800f080d - CBS_E_MANIFEST_INVALID_ITEM]
2013-05-04 00:05:24, Info                  CBS    Failed to get next element [HRESULT = 0x800f080d - CBS_E_MANIFEST_INVALID_ITEM]
2013-05-04 00:05:24, Info                  CBS    Warning: Unrecognized packageExtended attribute.
2013-05-04 00:05:24, Info                  CBS    Expecting attribute name [HRESULT = 0x800f080d - CBS_E_MANIFEST_INVALID_ITEM]
2013-05-04 00:05:24, Info                  CBS    Failed to get next element [HRESULT = 0x800f080d - CBS_E_MANIFEST_INVALID_ITEM]
2013-05-04 00:05:24, Info                  CBS    Warning: Unrecognized packageExtended attribute.
2013-05-04 00:05:24, Info                  CBS    Expecting attribute name [HRESULT = 0x800f080d - CBS_E_MANIFEST_INVALID_ITEM]
2013-05-04 00:05:24, Info                  CBS    Failed to get next element [HRESULT = 0x800f080d - CBS_E_MANIFEST_INVALID_ITEM]
2013-05-04 00:05:24, Info                  CBS    Warning: Unrecognized packageExtended attribute.
2013-05-04 00:05:24, Info                  CBS    Expecting attribute name [HRESULT = 0x800f080d - CBS_E_MANIFEST_INVALID_ITEM]
2013-05-04 00:05:24, Info                  CBS    Failed to get next element [HRESULT = 0x800f080d - CBS_E_MANIFEST_INVALID_ITEM]
2013-05-04 00:05:24, Info                  CBS    Warning: Unrecognized packageExtended attribute.

...which I don't remember seeing before?

Perhaps another CheckSUR run is called for - it may be able to point us in the right direction as to what the problem is.
Please also post a copy of the C:\Windows\windowsupdate.log file - it may help.

65c02 · May 6, 2013

Hi Noel,

Yes, right, Windows Mail is running so I guess that's why it couldn't replace it.

Executed CheckSUR, here is the CBS.log:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.21645
Package Version 18.0
2013-05-06 18:25

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name
(f) CBS MUM Corrupt 0x00000000 servicing\Packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum Expected file name Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~neutral~~10.2.9200.16437.mum does not match the actual file name

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store

Summary:
Seconds executed: 482
Found 2 errors
CBS MUM Corrupt Total count: 2

Unavailable repair files:
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.mum
servicing\packages\Microsoft-Windows-IE-Hyphenation-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat
servicing\packages\Microsoft-Windows-IE-Spelling-Parent-Package-English~31bf3856ad364e35~~~10.2.9200.16437.cat

and also the windows update log..

Thanks!

NoelDP · May 6, 2013

CheckSUR is normal for a system with IE10 installed - the 'errors' aren't 'fixable'. MS is said to be working on a solution to the flags.

I can't find any entries in the Windowsudate log that correspond to the ones I posted above - maybe they are from something else.

The entries in the log that I think are relevant are these....

Code:

2013-05-04 01:29:14:770 4440 17dc Handler CBS package identity: Package_for_KB2790113~31bf3856ad364e35~amd64~~6.1.1.1
2013-05-04 01:29:14:770 4440 17dc Handler Installing express with source=C:\Windows\SoftwareDistribution\Download\20a0241289deea96b9f0b7d45706bc13, workingdir=C:\Windows\SoftwareDistribution\Download\20a0241289deea96b9f0b7d45706bc13
2013-05-04 01:29:25:162 4440 eec Handler FATAL: CBS called Error with 0x8007371b, 
2013-05-04 01:29:25:162 1564 c38 AU >>##  RESUMED  ## AU: Installing update [UpdateId = {F92C8766-DA08-4E0D-841D-1F36D3270CD3}]
2013-05-04 01:29:25:162 4440 17dc Handler FATAL: Completed install of CBS update with type=0, requiresReboot=0, installerError=1, hr=0x8007371b
2013-05-04 01:29:25:162 1564 c38 AU   # WARNING: Install failed, error = 0x8007371B / 0x8007371B

Unfortunately, that's more recent than any data from the CBS.log you posted - can you please post a new CBS.log - and check that it contains the appropriate times?? (if not, post the persist.cab file for that period)

65c02 · May 6, 2013

Would this persistent CBS.log help?

NoelDP · May 6, 2013

Nope - that's the CheckSUR history.
Lets grab the whole folder....

Copy the C:\Windows\Logs\CBS folder to your desktop
Compress it
attach the compressed file to your response - you can delete both it, and the desktop copy afterwards.

Mum not found in the KB cab

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