Solved My browsers won't open.

TheodoreW

New member
Local time
12:49 PM
Messages
3
OK! Here's what's wrong with my pc for 2 weeks now.
My little bro downloaded a virus/malware which won't let me open any of my browser programms (Internet Explorer and Google chrome). Every time I try to open them, they won't even react, they will crush or they will give an error message. Chrome gave me a blue screen once.
I tried many things. Firstly, I tried to perform a system restore but the Malware/Virus deleted all my recover points by turning system restore off. Then I tried to remove the malware/virus using my Panda Internet Security scanner (which deleted 2 infected files). The problem insisted. Then I read some forums which suggested Malwarebytes. I downloaded this AntiMalware program, run a scan and got 6 suspecious/infected files deleted. This didn't work either. I reinstalled BOTH Explorer and Chrome (using Safe Mode with Networking, where both browsers work fine) but no hope yet. At this point I have to mention that my browsers, after the Malware/Virus was downloaded, have a SPECIFIC home page set. I tried to change the home page but it was still there even after the reinstalls! I will mention the name of this home page only if I am asked for it.
Any help will be greatly appreciated. I don't really wanna bring my computer to factory settings and lose everything.

Thanks in advance, Theodore.
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 home premium 32 bit
Antivirus
Panda Internet Security
Browser
Chrome, Explorer
You can use these free tools to see if they find anything,
Manually Update them before running full scans,
Try not to use your computer while the scans are running, (one at a time of course).
http://www.malwarebytes.org/products/malwarebytes_free
http://www.superantispyware.com/?tag=SUPERANTISPYWARE

This one is the longest up to 4 hours, the others are only about 45 minutes,
http://www.microsoft.com/security/scanner/en-us/default.aspx
Run sfc/scannow,
http://www.sevenforums.com/tutorials/1538-sfc-scannow-command-system-file-checker.html?ltr=S
http://support.microsoft.com/kb/929833?wa=wsignin1.0#method1
Delete your browser history,
Click the Start button on the Taskbar,
Click on Control panel,
Click on Internet options/ General section/ Delete button
Check All of the boxes and Uncheck the very top box,
Click on Delete.
Reset ie9 or ie10 manually,
Click the Start button on the Taskbar,
Click on Control panel,
Click on Internet options,
Go to the Advanced section,
Click on Reset button on the bottom,
Check the box to Delete personal settings,
Use the recommended setup and install options.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom assembled by me :}
OS
Win-7-Pro64bit 7-H-Prem-64bit
CPU
i7-5930K 2nd i9-9940x both water blocked VRM's too
Motherboard
ASUS SABERTOOTH X99 2nd ASUS x299 Apex
Memory
Trident-z 3200C14 2nd Trident-z 3600C16
Graphics Card(s)
EVGA 1080ti ftw3 2nd Titan Xp both water blocked
Sound Card
Built-in Realtek
Monitor(s) Displays
1-AOC G2460PG 24"G-Sync 144Hz/ 2nd 1-ASUS VG248QE 24" 144Hz
Screen Resolution
1920 x 1080 144Hz
Hard Drives
2-Samsung M.2 Evo & Evo Plus
2-Samsung 850 EVO 500GB SSD's/ 3-2.5 W.D. Black 1tb-&3-1tb/3-3.5 WD Black 1tb hdd's
PSU
EVGA SuperNOVA 1000-P2 2nd 1200-P2
Case
2-Corsair Obsidian Series 450D Black ATX Mid Tower
Cooling
Custom water loops
Keyboard
Logitech G710+/ 2nd Logitech G910
Mouse
2-RedDragon M901 Perdition 16400 dpi Gaming mouse = wired
Internet Speed
Comcast Ping 19ms 89.31mbps download speed 6.12mbps upload
Antivirus
Malwarebytes Pro/ Superantispyware Pro
Browser
FireFox & Pale moon
Other Info
2nd ASUS X299 Apex/Intel i9-9940x with Custom water loop/7H-Prem-x64/Corsair 450D case/Ram Trident-z 3600C16 4x8gb / Samsung970Evo plus 500gb SSD/Dual ssd EZ swap evo/PSU EVGA SuperNova 1200w-P2 80+Platinum/GPU Titan Xp /8-ML-140 on push-pull on 2-280GTX rads

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom built at Home
OS
Windows 7 64-bit, Windows 8.1 64-bit, OSX El Capitan, Windows 10 (VMware)
CPU
Intel i5-3350P 3.1 GHz
Motherboard
Gigabyte GA-Z77X-UP5 TH
Memory
16 GBs GSkill Sniper
Graphics Card(s)
Radeon HD 7850
Sound Card
VIA HD Audio
Monitor(s) Displays
Dell U2410 24"
Screen Resolution
1920x1200
Hard Drives
1 x Intel 520 240 GBs
1 x Seagate 1TBs SATA 2.0,
1 x Seagate 1TBs eSATA 2.0
PSU
Thermaltake 850W
Case
Antec P183
Cooling
Noctua NH-D14 Heatsink 2 x 120mm fans, 4 x 120mm case fans
Keyboard
Dell Multimedia keyboard
Mouse
Logitech Trackball
Internet Speed
28.5 Mb/s
Thrashzone I did everything you said and now I am able to open my browsers in normal mode at last. Thank you very much. AntiSpyware found 77 threats, AntiMalwareBytes found 6 infected files and Microsoft Security scanner 6 malicious programms. All deleted and now I think I am ok :) I will now mark this as solved.
Thanks everyone for your help again.
TheodoreW
 

My Computer

Computer type
PC/Desktop
OS
Windows 7 home premium 32 bit
Antivirus
Panda Internet Security
Browser
Chrome, Explorer

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom assembled by me :}
OS
Win-7-Pro64bit 7-H-Prem-64bit
CPU
i7-5930K 2nd i9-9940x both water blocked VRM's too
Motherboard
ASUS SABERTOOTH X99 2nd ASUS x299 Apex
Memory
Trident-z 3200C14 2nd Trident-z 3600C16
Graphics Card(s)
EVGA 1080ti ftw3 2nd Titan Xp both water blocked
Sound Card
Built-in Realtek
Monitor(s) Displays
1-AOC G2460PG 24"G-Sync 144Hz/ 2nd 1-ASUS VG248QE 24" 144Hz
Screen Resolution
1920 x 1080 144Hz
Hard Drives
2-Samsung M.2 Evo & Evo Plus
2-Samsung 850 EVO 500GB SSD's/ 3-2.5 W.D. Black 1tb-&3-1tb/3-3.5 WD Black 1tb hdd's
PSU
EVGA SuperNOVA 1000-P2 2nd 1200-P2
Case
2-Corsair Obsidian Series 450D Black ATX Mid Tower
Cooling
Custom water loops
Keyboard
Logitech G710+/ 2nd Logitech G910
Mouse
2-RedDragon M901 Perdition 16400 dpi Gaming mouse = wired
Internet Speed
Comcast Ping 19ms 89.31mbps download speed 6.12mbps upload
Antivirus
Malwarebytes Pro/ Superantispyware Pro
Browser
FireFox & Pale moon
Other Info
2nd ASUS X299 Apex/Intel i9-9940x with Custom water loop/7H-Prem-x64/Corsair 450D case/Ram Trident-z 3600C16 4x8gb / Samsung970Evo plus 500gb SSD/Dual ssd EZ swap evo/PSU EVGA SuperNova 1200w-P2 80+Platinum/GPU Titan Xp /8-ML-140 on push-pull on 2-280GTX rads
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