My windows 7 wont let me update my norton

[XxTucker3609xX]

My norton 360 is out of date and it asks for a update and as it tries to get the server its says it can't. Here is what i get.
if someone can help me that would be awesome!


Thanks in advance.

 

[Lomai]

Hi Tucker

Welcome to Seven Forums
Have you tried contacting Norton support via the "Fix Now" Button?
Generally, in these cases, you would have to reinstall the software but there is a process that you need to follow and the first action is to contact Norton support.
Norton will provide you with a link to an uninstaller that will clean out the existing but retain your licensing information. Following that, you may be required to download and install the latest installer/ software version for your application. This usually resolves the issue.

Keep us posted on your progress

Hope this helps and regards

 

[XxTucker3609xX]

The thing is malwarebytes also is having the same problems. Which leads me to believe its the os.

 

[mitchell64]

The thing is malwarebytes also is having the same problems. Which leads me to believe its the os.

Hallo tucker, just have a check in the Action Center that you don't have both Norton & Windows firewall running at the same time.
If so turn off Windows Firewall from your Control Panel

 

[XxTucker3609xX]

My windows firewall is off and I'm still having the same problem. =/

 

[mitchell64]

My windows firewall is off and I'm still having the same problem. =/

I am assuming you are on the mentioned computer so obviously you have connectivity but something is blocking Norton & Malwaebytes from updating.
This is known behavior of some Malware.
Have a scan with Malwarebytes (even though its not up to date) & see if it picks up anything

 

[XxTucker3609xX]

Yes sorry to mentioning that i have internet. I will scan with malwarebytes ASAP.

 

[mitchell64]

Yes sorry to mentioning that i have internet. I will scan with malwarebytes ASAP.

If Malwarebytes comes back with being infected then remove the infected items (let malwarebytes do its thing it may request a reboot)
Then see if you can update Norton & Malwarebytes, if you can then run full scans with both programs.

If your scan comes back clean then try turning off your firewall (temporarily)
from within the Norton control panel & try updating again.
If you can update, then we know the firewall is the problem.

If it is the Firewall then you could white list the programs (but it seems stupid having to get Norton to white list Norton)

I would probably go with Lomai initial suggestion of doing a clean install of Norton

 

[XxTucker3609xX]

I did a full scan and i got malware i let malwarebytes reboot and i tried updating again and again im still having the same problem.

 

[Tews]

You may need to uninstall Norton, then reinstall it...

 

[XxTucker3609xX]

You may need to uninstall Norton, then reinstall it...

And Malwarebytes?

 

[XxTucker3609xX]

BUMP

 

[theog]

Try updating from here:

Home & Home Office Support

 

[XxTucker3609xX]

It didn't work.

 

[mickbiggins]

Have you considered whether you need Norton or not? There are plenty of free/cheap solutions out there (Avast, AVG) that do not consume half the system resources Norton does, and provide better security.

 

[XxTucker3609xX]

Yeah the thing is my Norton is not the full version and I have the installation of avg but when install it needs to connect to the internet and that's the problem I'm having.

 

[theog]

1) What will the fix button do?



2) How days left of your lic?

 

[XxTucker3609xX]

The fix button would do update and it cant update because it says there is no internet when i do and 29 days remaining.

 

[mitchell64]

You may still have active malware have a look at this link (print it off if you can) study it carefully & try running RKill then update malwarebytes & scan again (remember do not restart your computer until finished as it will stop the RKill process

RKill - What it does and What it Doesn't - A brief introduction to the program

Follow the instructions carefully

Edit; this is assuming when you say you still have the same problem you mean you still cant update Malwarebytes or Norton

Edit; the other option is Superantispyware portable it has a file extension that is not supposed to be detected by malware, you may have to download it to a USB from another computer;

http://www.superantispyware.com/portablescanner.html

 

[theog]

If you are using a wireless connection, try a wired connection