New PC BSOD while playing games

[tosc7506]

Hello all, my son recently ordered a pc from Cyberpower PC (all his friends have them and haven't had problems). Anyways, a little background is in order. We first got the PC about 2 months ago, had it running for about 24 hours (straight) when we experienced our first of many BSODs. They started pointing towards drivers or memory. ran the windows mem test and didn't find anything, so we gave memtest86 a whirl and it too found nothing. Sent the pc back, they changed all 16 gigs of RAM and sent it back. Guess what...still happened...tech support said try taking out the video card and run the games with the onboard video. Still got the BSOD. Back again it goes and they replace the motherboard and ship it back. Works for a few days then we get yet another BSOD...this time I had my son leave it up for me to research. The techs had a beta version of NVIDIA drivers installed. I uninstall them and go with the most recent released drivers (non beta). These BSOD happen mostly when he plays League of Legends, or Saints Row 4. World of Tanks seems to run ok, along with Diablo 3.
My most recent tech support call suggestion is to run it yet again without the vid card (tech guy seems to think vid card memory might be the culprit).

If I did it correctly I attached the Blue screen view txt file.

I am almost at the point of getting a full refund but figured to give you fine folks a chance to help.

The pc specs are
I7-4770 3.50GHz
16 gigs RAM
1 TB HD
Nvidia GTX 660 Ti
Win 7 Home Premium 64


thanks in advance

Tim

 

[Pauly]

Hello tosc7506, Welcome to SF

Please post following http://www.sevenforums.com/bsod-help-support/96879-blue-screen-death-bsod-posting-instructions.html
It will point you to a tool to run on your machine that will grab all the files and info we need to analyse your problem

The error code in your text file indicates 0xA which can have quite a general cause so cant say much without the files

 

[tosc7506]

ok, sorry about that.....here it is.

 

[Pauly]

Only one dump file ?? a few more would be handy

 

[tosc7506]

Ok, I'll have him focus on the games where it crashes.

 

[Pauly]

If it has blue screened many times there should be many dumps in the C:\Windows\Minidump folder
Unless you have run a cleaning tool like Ccleaner which will empty the contents of that folder

 

[tosc7506]

here's the latest 2

 

[tosc7506]

and another just now

 

[tosc7506]

yet another...a little different this time

 

[x BlueRobot]

There appears to be a file missing, did you use the Grab All option with the SF_Diagnostic Tool?

 

[tosc7506]

Yes, should I run it again?

 

[x BlueRobot]

No, instead use a elevated command prompt:

systeminfo.exe>C:\systeminfo.txt

Please upload in your next post - http://www.sevenforums.com/tutorials/9733-screenshots-files-upload-post-seven-forums.html

 

[tosc7506]

is this what you were looking for?

 

[x BlueRobot]

I would suggest checking for Windows Updates, you appear to have only 139 Windows Updates, whereas, I have about 200+ Windows Updates.

Remove:

Start Menu\Programs\Driver Fusion

These driver update programs tend to install incorrect and incompatible drivers, please remove the program completely, and only install and check for updates from the motherboard support page or hardware vendor.

[COLOR=Red]BugCheck 50[/COLOR], {ffffde000a60b090, 0, fffff96000170a85, 7}

Could not read faulting driver name
Probably caused by : [COLOR=Red]hardware [/COLOR]( win32k!xxxScanSysQueue+1f5 )

Usual causes:  Defective hardware (particularly memory - but not just RAM), Faulty system service, Antivirus,  Device driver, NTFS corruption, BIOS

It seems a misaligned instruction pointer has pointed to a inaccessible memory address, in which the MMU within the CPU isn't able to access and translate. This problem is usually caused by software and device drivers, but can still be a hardware issue.

Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:

• http://www.sevenforums.com/tutorials/101379-driver-verifier-enable-disable.html

   Information

Additional Help - http://www.sevenforums.com/crash-lo...-driver-verifier-identify-issues-drivers.html

 

[x BlueRobot]

0: kd>[COLOR="SeaGreen"] lmvm nvlddmkm[/COLOR]
start             end                 module name
fffff880`0482d000 fffff880`05312000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        [COLOR="Red"]Fri Jun 21 10:06:16 2013[/COLOR] (51C41788)
    CheckSum:         00AB87FF
    ImageSize:        00AE5000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please update your graphics card driver to the latest WHQL version which is currently the 1st of July; http://www.sevenforums.com/graphic-cards/602-latest-nvidia-forceware-video-drivers-windows-7-a.html

 

[tosc7506]

another NVidia based bsod

 

[x BlueRobot]

Have you updated as suggested?

 

[tosc7506]

yes, the vid card drivers and windows updates (there was only a few Win updates)

 

[x BlueRobot]

Okay, leave it at the current version for now, and I would suggest running the Prime95 test on your CPU:

• http://www.sevenforums.com/tutorials/100352-hardware-stress-test-prime95.html

Enable "Round off checking" before the test (see first post below tutorial).

Run the Small FFT's, Large FFT's and Blend test for a few hours each. Do not the temperature exceed 80*C; a log file should be created within the Prime95 installation folder.

 

[tosc7506]

a few of the core temps went to 91, the others stayed below 80